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Customer reviews: BOLD AI Upsell & Cross‑Sell

Develop by Shopify

The Shopify Product Upsell app helps merchants increase revenue by offering targeted upsells and cross-sells. Reading reviews from real users can help you decide if it’s the right tool for your store’s growth strategy.

Reviews (588)

Overall rating
4.4

What Merchants Think

The feedback on "BOLD Upsell AI Powered Upsells" is mixed. Some merchants appreciate the integration and support provided by the app, while others express dissatisfaction with the pricing model and billing practices. Many find the app useful but encounter issues related to charges and subscription management.

Key Strengths

  • Strong customer support with helpful and responsive staff.
  • Integration with other Bold apps for seamless functionality.
  • Positive initial impact on sales with some merchants reporting a return on investment quickly.
  • Non-aggressive upsell features that are easy to implement.
  • Innovative new AI feature that could enhance the upsell process.

Common Concerns

  • Pricing model can lead to unexpected charges, with dissatisfaction about charges for simply having the app installed.
  • Difficulty in managing subscription tiers and downgrading plans.
  • Issues with automated and unauthorized billing processes.
  • Frequent app pop-up requests causing annoyance.

Final Thoughts

"BOLD Upsell AI Powered Upsells" has great potential, especially with its robust customer support and seamless integration capabilities. However, businesses should be cautious of the billing structure and ensure they understand the pricing model. Despite some challenges with billing transparency, many merchants have found it beneficial to their sales strategy.

Canyon Brewing

Sep 11, 2025  on Shopify

BOLD Upsell has been a really useful tool for what we were looking to achieve. The pop-ups are super easy to set up, and the SMART offers feature has been a great addition as well. While we haven’t seen a huge uptake just yet, I’m confident it will improve as we continue to use it. The Support team has been fantastic - quick to respond and genuinely helpful. Navdeep in particular has been great, always checking back in to make sure everything’s running smoothly.

Ready®

Aug 25, 2025  on Shopify

Tienda Bacari

Aug 13, 2024  on Shopify

The new AI feature looks like an interesting tool that could significantly reduce the workload and streamline the upsell process. I’m looking forward to seeing how it will perform and develop over time.

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