Shopify Product Upsell App Review: Features, Pros & Cons

Customer reviews: BOLD AI Upsell & Cross‑Sell

The Shopify Product Upsell app helps merchants increase revenue by offering targeted upsells and cross-sells. Reading reviews from real users can help you decide if it’s the right tool for your store’s growth strategy.

Reviews (588)

Overall rating

4.4

5

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4

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3

1
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3
1

8

What Merchants Think

The feedback on "BOLD Upsell AI Powered Upsells" is mixed. Some merchants appreciate the integration and support provided by the app, while others express dissatisfaction with the pricing model and billing practices. Many find the app useful but encounter issues related to charges and subscription management.

Key Strengths

Strong customer support with helpful and responsive staff.
Integration with other Bold apps for seamless functionality.
Positive initial impact on sales with some merchants reporting a return on investment quickly.
Non-aggressive upsell features that are easy to implement.
Innovative new AI feature that could enhance the upsell process.

Common Concerns

Pricing model can lead to unexpected charges, with dissatisfaction about charges for simply having the app installed.
Difficulty in managing subscription tiers and downgrading plans.
Issues with automated and unauthorized billing processes.
Frequent app pop-up requests causing annoyance.

Final Thoughts

"BOLD Upsell AI Powered Upsells" has great potential, especially with its robust customer support and seamless integration capabilities. However, businesses should be cautious of the billing structure and ensure they understand the pricing model. Despite some challenges with billing transparency, many merchants have found it beneficial to their sales strategy.

TekShack

Aug 21, 2025 on Shopify

I found this app to be far too expensive for what I needed. After installing it, I barely used it for about two weeks, yet my next bill (due September 9) was already showing $71 owed as of August 21. It was difficult to know what the final amount would be by the billing date. On the positive side, the app is very feature-rich and clearly capable of handling a wide range of upselling functions. However, the setup process requires a significant investment of time and effort—several days, in my estimation—which I was not willing to commit. Overall, this is a good app if your goal is to build out extensive upselling infrastructure, but it wasn’t the right fit for me. I would have rated it one star, but that wouldn’t be fair since I should have paid closer attention before committing.