Shopify Product Upsell App Review: Features, Pros & Cons

Customer reviews: BOLD Upsell AI Smart Upselling

The Shopify Product Upsell app helps merchants increase revenue by offering targeted upsells and cross-sells. Reading reviews from real users can help you decide if it’s the right tool for your store’s growth strategy.

Reviews (721)

Overall rating

4.6

5

14
4

1
3
2
1

6

What Merchants Think

The feedback on "BOLD Upsell AI Powered Upsells" is mixed. Some merchants appreciate the integration and support provided by the app, while others express dissatisfaction with the pricing model and billing practices. Many find the app useful but encounter issues related to charges and subscription management.

Key Strengths

Strong customer support with helpful and responsive staff.
Integration with other Bold apps for seamless functionality.
Positive initial impact on sales with some merchants reporting a return on investment quickly.
Non-aggressive upsell features that are easy to implement.
Innovative new AI feature that could enhance the upsell process.

Common Concerns

Pricing model can lead to unexpected charges, with dissatisfaction about charges for simply having the app installed.
Difficulty in managing subscription tiers and downgrading plans.
Issues with automated and unauthorized billing processes.
Frequent app pop-up requests causing annoyance.

Final Thoughts

"BOLD Upsell AI Powered Upsells" has great potential, especially with its robust customer support and seamless integration capabilities. However, businesses should be cautious of the billing structure and ensure they understand the pricing model. Despite some challenges with billing transparency, many merchants have found it beneficial to their sales strategy.

EMENTA

Apr 30, 2025 on Shopify

Installed the app, but it never really worked on my website. Spoke with support, but they were unable to help directly, told me they would escalate. I am paying, but the app doesn't work on the website.

Qtorse

Feb 05, 2025 on Shopify

They are charging me just for having it installed, I don't use it and they charge $24 . It's unfair.

Ascend Forex

Jan 20, 2025 on Shopify

I recently had a disappointing experience with Bold Upsell, and I feel it’s important to share. Their pricing model charges you based on views instead of conversions. I was billed $59.99 per month, even though the app didn’t contribute a single upsell or any income to my store. What’s worse? The charges happen automatically without any control or authorization on your end! Despite having a busy store with initial sales, the app offered no tangible upsell results. I’ve uninstalled the app, disputed the charges with Shopify, and will also escalate the matter with my bank. Bold Upsell has proven to be a complete waste of money and time. If you’re considering this app, think twice and ensure you fully understand their billing practices before installing it. Stay informed and protect your business!

Hola Brasil

Nov 13, 2024 on Shopify

SE me ha realizado un cargo de 46 euros cuando la tengo ya desinstalada y no la he usado practicamente

Baby Sleep Consultant | Tailored Solutions for Babies' Sleep Problems

Jun 26, 2024 on Shopify

impossible to figure out how to downgrade from the most expensive option and no blinkin help to do it.

Stitched Stories

Jan 06, 2024 on Shopify

Please stop popping this request up every time I use the app when I've only had it for 2 days!!