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Customer reviews: OPTIS Product Options, Variant

Develop by Shopify

The BSS Shopify Product Options app helps merchants customize product variants, offering flexibility for unique store needs. Read unbiased reviews to see how it performs for real users.

Reviews (1,687)

Overall rating
5

What Merchants Think

Merchants have expressed overall satisfaction with the "BSS Product Options, Variant" app, highlighting its user-friendly interface and powerful capabilities for customizing product options. The app has been particularly praised for its seamless integration with Shopify stores and exceptional customer support. Many users appreciate its free offering and find it critical for enhancing product customization and the overall customer experience.

Key Strengths

  • Intuitive and easy-to-use interface
  • User-friendly setup and powerful customization features
  • Seamless integration with Shopify stores
  • Outstanding customer support, described as responsive and helpful
  • Free with many advanced features available
  • Highly customizable with extensive options for product personalization

Common Concerns

  • Occasional technical issues during installation or setup, though these are generally resolved with support assistance
  • Some difficulty integrating with specific other apps
  • Minor issues with branding and watermark removal, which can be addressed by contacting customer support
  • Desire for additional features, such as conditional logic tied to customer input

Final Thoughts

The "BSS Product Options, Variant" app has received high praise from merchants for its rich feature set and excellent customer service, making it a valuable tool for stores looking to enhance their product offerings with custom options. Its free structure, combined with its comprehensive features, makes it a popular choice for Shopify store owners of varying sizes. Overall, the app is well-regarded for its ability to enhance product customization capabilities and improve the customer buying experience significantly.

Lundia

May 21, 2025  on Shopify

Great app that helped us work around the 100 variant limit. Was able to completely design the options set to match our theme. The tech support is super fast and always solves your issues.

Ceramic Shop Supply

May 20, 2025  on Shopify

Amazing support! Lily and the team at OPTIS have been incredibly helpful — she not only resolved my issue quickly but also went above and beyond by adding custom code to make sure everything worked perfectly on my site. The app itself is super intuitive and fits seamlessly into my product pages. Highly recommend if you're looking for flexible product options and a team that truly cares. Thanks again, Lily!

FRANZISKA KLEE

May 19, 2025  on Shopify

A great app that also allows more complex configurations. The support is outstanding and super nice. My problem was solved very quickly. Keep it up!

Autoradioplaza

May 19, 2025  on Shopify

Good application, I had a problem with the shopping cart and it was quickly resolved thanks to Julie

PrintGeist

May 16, 2025  on Shopify

As a new and inexperienced Shopify user, it was super easy to get started. OPTIS offers a large variety of options, so I was able to tailor everything exactly to my needs. I used their Support Chat a few times (for some questions), and I can honestly say: 11 out of 10 stars – they are incredible and lightning fast to respond. Special thanks to Cassie & Lily! Cassie even answered my questions on a Sunday evening! Once my shop gets more traffic, I’ll happily upgrade my plan for even more customizable features.

PM Digital Products

May 16, 2025  on Shopify

Easy to use simple interface. Perfect for stores making custom products and specialising in personalisations.

Derby Dust

May 14, 2025  on Shopify

Optis Product Options is hands down one of the best apps I've used on Shopify. The app itself is intuitive, easy to set up, and offers all the flexibility I need to create custom product options without hassle. There's plenty of built-in documentation, but what really sets this app apart is the top-tier customer support. Their team is truly amazing—responsive day and night, always willing to work with you to make whatever you need happen. I’ve contacted them several times with custom requests, and each time they’ve gone above and beyond to deliver fast, personalized solutions. If you're looking for a reliable product variant app backed by a team that actually cares, this is the one. Highly recommended!

Nordic Timberlove

May 14, 2025  on Shopify

I ran into a small issue with the app, but Cherry provided outstanding support and helped me resolve everything quickly and easily. I really appreciate the friendly and professional assistance – thank you!

Mezoma

May 13, 2025  on Shopify

This has been a game-changer for my Shopify store! It’s incredibly easy to set up and gives me full flexibility to offer customizations and product variants that Shopify alone doesn’t support. The interface is clean, and it works seamlessly with my theme. Plus, their support team is responsive and helpful. Highly recommend this app to anyone looking to enhance their product pages!

Fantôme

May 12, 2025  on Shopify

The app interface is the best out there, it's clean and easy to navigate with many options for customizations. The support team is amazing! I have been searching for a solution to be able to link inventory to sample packs without Shopify treating it like a bundle with add-on prices. After trying multiple other paid apps and reaching out to Shopify over the course of many years, there was never anything that worked, and it made inventory tracking for samples impossible. The OPTIS team was fantastic and very responsive. Cassie and Katlyn both helped me figure out a workaround in less than a day and were incredibly kind and knowledgeable.

Blue Air Ceramics

May 12, 2025  on Shopify

I am pretty rubbish with technology, setting up my website felt like a huge challenge so the time and effort I received from the Optis team was so needed and appreciated. They were patient, helpful and friendly and in the end I got everything I needed for the website. I have no hesitation in recommending them.

Countless Moments

May 12, 2025  on Shopify

10/10 — Best Shopify App Out There! I’ve tested 3 or 4 of the top-rated apps in this category, and this one is clearly the winner. The interface is clean, well-designed, and incredibly easy to navigate — everything just feels polished and professional. What really sets this app apart is the team behind it. Their support is outstanding: they respond almost instantly and fix any small issue or detail in the blink of an eye. It’s rare to find a combination of such a great product and such a dedicated, responsive team. Highly recommended. 10/10!

Ketolicias

May 12, 2025  on Shopify

I have setup the app, and it's working well, It worked with what I needed, Cherry guide me in all the process and gave me a perfect support. I highly recommend.

The Color Crusaders

May 08, 2025  on Shopify

This app was so easy to setup and a breeze to use. :D Up until now, I've used this app to create text areas on my webpage and the process was a cake walk. Would definitely recommend the app and the team helped me remove the watermark within minutes. What more could I ask for?

AVIR New York

May 08, 2025  on Shopify

The additional variants were a must for our jewelry company and optis is a great options. They are also always quick to help out with any problems that arise in a fast and timely matter.

Happy Candles

May 07, 2025  on Shopify

Cooles Plugin zur Anpassung der von Bestellungen. Biete viele tolle Möglichkeiten und auch die kostenfreie Version kann man gut verwenden. Auch der Service ist top. Schnelle und unkomplizierte Hilfe und gute Tipps.

PalawanOnline.ph

May 07, 2025  on Shopify

Ask for a little change to make product page look better ... wow it was kind of a lot of work to get that "little" change ... but it was done quickly and no negative words or impatience. Awesome experience ... Thanks for awesome customer service. Thanks Julie

mybaobae

May 05, 2025  on Shopify

Amazing customer service, and works very well in enhancing the shopping experience for my customers! I highly recommend :)

Prickly Pair Creations

May 02, 2025  on Shopify

The customer support I have received from this web designer even before I installed the app. They were willing to help me decide if this meets the needs of my business.

Deaa

Apr 29, 2025  on Shopify

Très bonne appli, je l'utilise beaucoup afin de proposer des produits avec plus de variantes. Facile d'utilisation et d'installation

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