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Customer reviews: SC Product Options

Develop by Shop Circle

Reviews (2,603)

Overall rating
4.7

What Merchants Think

Merchants generally have positive feedback about the "SC Product Options" app, citing its essential role in managing extensive product variations and customizations. The app is praised for its flexibility and the excellent customer service provided by the support team, which often receives commendations for their promptness and willingness to assist with setup and technical issues. However, there are some criticisms regarding its usability and the speed of support in particular cases.

Key Strengths

  • Exceptional customer service and support, often described as prompt and helpful.
  • Highly flexible and customizable, making it suitable for stores with multiple variant options.
  • Efficient for managing extensive product customizations beyond Shopify's native capabilities.
  • Responsive technical support, including live chat and video walkthroughs.
  • Facilitates growth for businesses offering customizable products.

Common Concerns

  • Occasional bugs and glitches, particularly with code integration and customizations.
  • Some merchants find the initial setup and navigation challenging.
  • Long wait times for specific support requests, particularly after the transition from the previous service provider.
  • Limited customization options for certain aesthetic features, such as colors and sizes.
  • Reported slowness in reflecting changes or new options on the storefront.

Final Thoughts

The "SC Product Options" app is regarded as a critical tool for many Shopify merchants, especially those in need of complex product customizations. Despite some challenges related to setup and technical support speed, the robust functionality and outstanding customer service make it a highly recommended choice for businesses requiring extensive product options. Overall, it contributes significantly to enhancing the customer shopping experience by providing seamless customization options.

Ivy & Rose

Mar 11, 2025  on Shopify

This app has worked well for our shop. We use it to allow customers to upgrade and customize products. Support is helpful and responsive.

Pocket Full of Posies

Mar 09, 2025  on Shopify

We have used this app for several years and love it! Their chat support is a great feature. Axel helped me today with an issue that was ongoing and he fixed it in a matter of minutes. So helpful!

Pit Bull Gear

Mar 02, 2025  on Shopify

We've been using this app for a long time and it works exactly how we need it to. If or when we need help with something, the team responds with quick solutions and help. Highly recommend this app.

Sklar Bikes

Feb 12, 2025  on Shopify

Had a couple of small issues, but the team is very on top of getting them resolved. Works well and greater service!

PALE HORSE CONCEALMENT SOLUTIONS

Feb 10, 2025  on Shopify

I have been using this for over a year. I have only had one issue and they fixed it within 24 hours. Good customer service!

Workspace Ergonomics

Jan 28, 2025  on Shopify

Great app, amazing service and helped with any issues. Mitali responded promptly and assisted best she could.

Babyshoe.com

Jan 07, 2025  on Shopify

finally ! some one who can really help ! this person fixed my problem quickly & understood the problem .... no always the case last person kept telling me they didn't see the problem

Il mio negozio

Jan 06, 2025  on Shopify

La migliore app in assoluto per inserire infinite varianti di prodotto e logica condizionale! Ho testato 8 app simili prima di SC, e nessuna mi ha offerto un servizio di qualità come questo. Lo staff di supporto è sempre disponibile per aiutarti con l'installazione. Personalmente, ho un e-commerce di vernici, quindi per me è importante avere molte varianti di colore per le singole vernici e inserire una logica che mi permetta di aprire solo alcune varianti alla volta. Consiglio quest'app assolutamente!

JazzkHairBoutique

Jan 03, 2025  on Shopify

I’m so impressed with the incredible team I worked with! They got everything done so quickly, and the final result looks amazing. I truly appreciate their efficiency, professionalism, and attention to detail. Thank you so much for making this such a seamless and positive experience!

מתנה באהבה

Dec 29, 2024  on Shopify

Efficient and fast service Help me solve everything in 10 minutes I already have 5 stores with them. They are really good

Fair RC

Dec 20, 2024  on Shopify

I would recommend this APP to others. The effect is very good. Sanjay, a great customer service staff, patiently guides us, and great developers help us solve problems. It is a very good experience. We will continue to use and recommend to others! ! !

North American Urns and Memorials

Dec 18, 2024  on Shopify

Every app has its nuances and some are horrible, but SC Product Options is much more robust than I first understood. I just finished setting it up. I had difficulties with some things and the customer service staff were always ready to help. Not all were as proficient as I needed but they were committed and we resolved all my problems. A big shout out to Cristian who really went the extra mile to troubleshoot and correct problems.

The Sassy Apple

Dec 06, 2024  on Shopify

We've been using this app for years! Almost all of our products require customization and we wouldn't function without it. The fact that it is a Saturday night and Cristian inquired on chat if I needed help and then figured everything out amazing! Thank you Cristian!

Bec's Shed

Nov 25, 2024  on Shopify

The SC Product options app was exactly what I needed for my online product pages and the support from Muaza was awesome! Totally recommend.

Póchette

Nov 12, 2024  on Shopify

Even though this app didn't work for what I needed, the team were super helpful - set up a call with the product owner to go through it and even suggested other apps that might help. Great support for a solo-entrepreneur!

StarSpot

Nov 05, 2024  on Shopify

Worst app I've used so far, which is very unfortunate for an app that costs $39.99 per month. NOTHING just works, every single minor change I wanted I had to contact support. Then it would get escalated and take up to 48hrs to make the small changes. Also not a lot of options for customization available. You cant change a lot of sizes colors or anything really. Conditions can't be easily added to other sets, super time consuming.

Eat Nourish

Oct 31, 2024  on Shopify

Great Support, patience and kind, we worked a couple of hours to fix the bug on my page. Stop working after 5 years.

Bhane Teemuss

Oct 28, 2024  on Shopify

Their support is also superb, with a video walkthrough meeting provided to ensure you can utilise the app to its full effect.

Offfset

Oct 27, 2024  on Shopify

A lot of bang for you buck with this app, and the support is super helpful. I even had a theme specific bug that their support team (and devs) fixed on my store very quickly!

AnsAtelier

Oct 13, 2024  on Shopify

They are stunning! Helped me out many times within a few mins. Was looking for the perfect app for my shop. Finally asked shopify help center as I couldn't find any. Shopify recommended them and I'm so happy that I installed this app. Very easy to use and perfect support team. Thank you to all the team.

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