Product Inquiry on WhatsApp

Develop by Shopify

$14.99-$149.99

/ Month

Free plan available

"Instantly resolve customer queries via WhatsApp for seamless shopping experiences."

Boost customer engagement

Pre-filled message

Instant customer inquiries

Customizable whatsapp button

Mobile & desktop friendly

About Product Inquiry on WhatsApp

Launched Sep 22, 2020

Built by Shopify

Address

114 W. 17th Street, New York, NY, 10011, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

App allows customers to instantly ask questions about products via WhatsApp.

Customers often leave without buying because they have unanswered questions. "Product Inquiry on WhatsApp" solves this by allowing shoppers to contact merchants instantly via WhatsApp. Whether it’s about product details or customizations, merchants can respond quickly and assist shoppers in making informed decisions. This app bridges the communication gap, builds trust, and helps businesses turn more visitors into customers.

Instant Customer Inquiries
Customizable WhatsApp Button
Pre-Filled Message
Mobile & Desktop Friendly
Boost Customer Engagement

Pros

Instant Customer Inquiries: The app enables quick communication between shoppers and merchants, reducing the chances of unanswered questions and abandoned shopping carts.
Customizable WhatsApp Button: Merchants can tailor the WhatsApp button to fit their website’s design and improve user experience.
Pre-Filled Message: Provides a pre-filled message option to streamline inquiries, saving time for both customers and merchants.
Mobile & Desktop Friendly: The app is compatible with both mobile and desktop platforms, ensuring that customers can reach out from any device.
Boost Customer Engagement: By providing a direct communication channel, the app enhances customer interaction and engagement.
Builds Trust: Facilitates direct communication, which can lead to increased trust between the business and the customer.

Cons

Reliance on WhatsApp: Customers must have WhatsApp to use this feature, which could limit its effectiveness if the target audience does not widely use this messaging platform.
Privacy Concerns: Some customers might be hesitant to use WhatsApp due to privacy concerns, which could affect their willingness to reach out.
Potential Overwhelming of Inquiries: If not managed properly, the influx of customer inquiries could overwhelm merchants, especially those with limited resources.
Response Time: The effectiveness of the app heavily depends on the merchant's response time, which means businesses must ensure timely responses to truly benefit from the service.

Top Helpful Reviews

deliagroup

Aug 21, 2025 on Shopify

This app has been a game-changer for our store. Before, we were losing potential customers who had quick product questions but no easy way to ask. With Product Inquiry on WhatsApp, visitors can now reach us instantly from the product page with a single click. Setup was effortless, and the customizable button allowed us to match our brand colors and choose its exact placement. The pre-filled messages make starting a conversation quick for customers, and the analytics dashboard provides valuable insights into inquiry volume. Within the first month, we converted multiple inquiries into sales. The support team is outstanding, responsive and helpful when we needed adjustments. Highly recommended for boosting customer communication and closing more sales.

PoshLinks

Aug 17, 2021 on Shopify

Great App and amazing support. this app is what I was looking for. The support was amazing and the developer helped a lot in designing the button where i wanted it to be.