I'm not a fan. A lot of functionalities and customisations are missing and I feel like every time I contact support to fix something, it can't be done. I've been emailing back and forth to get my fonts fixed (it wasn't displaying the correct font on mobile) and to get my custom fonts installed for weeks and my website even froze because of this in the process... The abandoned cart email images are super small and they cut off the text, which just doesn't look good. And they also send the email even if the customer removed the item(s) from the cart, meaning that they get an empty email... Their landing pages are not easy to edit (they use their old software?) and I can't use them because they don't look good/on brand. They have very limited fonts available. These are just some of the things that I'm not happy with and wish I knew about before switching to Privy.

Great app for managing my customer lists and sending out emails. They have good tools for building email campaigns and they are integrated into Shopify so I can see how many sales I get from each email!

Good application and super customer service !

Straight forward to use, fast and capable support, reasonable pricing model for a small bootstrapped business. I've been using Privy for about a year and a half as my business has gone from $1k to $25k/month and I have no plans of leaving. The intuitive platform has allowed me to set up email campaigns and more all on my own, and the support (the few times that I've needed it) is always quick, professional, and helpful. The cost of the app also scales with your size (you pay a bit extra as your contact list grows), which is great when you're just getting started. Highly recommend Privy!

Excellent customer service

I really like Prviy. It's incredibly user-friendly, and the templates are both stylish and practical. Plus, they send out a newsletter with tips to help boost your business revenues.

Privy is a solid emailing app that's fairly easy to navigate, although there are times when I still find myself figuring things out. One of its standout features is the live chat support, along with the option to schedule Zoom meetings for technical assistance, which came in handy when setting up my sending domain. My experience with their tech support was excellent, especially with David S., who was incredibly patient and kind while walking me through connecting DNS records via Zoom. The email templates are easy to use, and I love that I can effortlessly integrate marketing images created in other design apps. Additionally, the ability to track who opens, clicks, or unsubscribes from my emails gives me valuable insights into client engagement.

The support is quick and nice!

they help me to set my dns records so i can set my email ! very helpfull ! and mr David Sanchez that he help me he is very good on his job and kind