Taranker.Com Logo
Shopify Planet logo

Customer reviews: Shopify Planet

Develop by Shopify

Reviews (74)

Overall rating
3.2

What Merchants Think

Merchants appreciate the idea and core mission of "Planet—Carbon‑neutral shipping" to support environmental sustainability by offering carbon offsetting options. However, while many store owners endorse the initiative's intent, there are notable concerns about its execution and cost transparency. Some users find it beneficial and easy to implement, but others are frustrated by limitations and technical issues.

Key Strengths

  • Positive reception of the app's environmental mission to promote carbon neutrality.
  • Ease of setup and integration for some users.
  • Support for eco-friendly initiatives aligns with merchants' values.

Common Concerns

  • Unapproved and confusing charges, particularly related to non-shipping orders and hidden fees.
  • Lack of customization options for badges and payment displays.
  • Technical issues, including incorrect carbon offset data and integration problems with certain themes.
  • Complaints about insufficient support and unclear contact options.
  • Dashboard and app interface usability problems, including metrics display and admin errors.

Final Thoughts

Overall, "Planet—Carbon‑neutral shipping" is acknowledged for its noble environmental objective and the appeal of being part of carbon-offsetting solutions. However, various implementation issues and transparency concerns limit its effectiveness for many merchants. Improving customization functionalities and addressing technical glitches could enhance the app's utility and trust among users.

Mosaic Nail Systems Finland

May 07, 2024  on Shopify

Lovely idea and opportunity to easily offer carbon neutral shipping, but the customizations on the app could be a lot better. For example we can't display the banner in our store because the translation (that we can't change) is so clumsy.

Eternal Parquet

Apr 27, 2024  on Shopify

Sono felice di dare una mano a migliorare le condizioni del nostro pianeta, i clienti acquistano più volentieri, sono iniziative molto belle, se tutti facessimo la stessa cosa sicuramente vivremmo in un mondo migliore.

DIGITAL OFFICE ELECTRONIC

Apr 18, 2024  on Shopify

PLANET is an excellent application because it eliminates shipping costs and acts significantly with its plans and initiatives in favor of the environment for a long period of ten to a thousand years.

BOTA Official

Apr 17, 2024  on Shopify

Great idea, but lacking in many fields. The "Alliance" plan clearly says: "Your customers can choose carbon-neutral shipping for $0.25 USD/order". This is not optional - even if your customer doesn't opt in for this, you will be charged the 0.25 USD extra. Pay attention, otherwise you will be charged much more than what you might have expected. If you want to go for the "Alliance" plan, you have to choose between displaying your contribution or asking the customer to choose carbon-neutral shipping - you can't have both. The option is also only presented on the product page, not in the checkout. EDIT: After changing my plan to Pioneer and having it set at 0.08 USD per order, I still get charged 0.33 USD per order. This is a hidden fee that we didn't agree to.

LifeItaly

Apr 16, 2024  on Shopify

It's a smart app designed to do something meaningful and useful for the environment we live in. Each of us can do our part with our way of life and daily habits.

Out of Medium

Apr 12, 2024  on Shopify

An app that promotes "Your customers can choose to support groundbreaking carbon removal technologies". Then you go to add the widget to checkout, so that customers can decide if they want to support this, and you basically cannot. You then are asked from Support to spend 15' of your 60' design time, to have Shopify hard code it at the checkout process. No.

Forestal Store

Apr 11, 2024  on Shopify

"Forestal Store is a beacon of sustainability and conservation excellence. With a vast array of eco-friendly products and a commitment to responsible sourcing, this five-star establishment stands at the forefront of preserving our planet. From biodegradable utensils to sustainable forestry practices, Forestal Store empowers customers to make environmentally conscious choices while actively contributing to the preservation of our precious ecosystems. Shopping here isn't just a transaction; it's a pledge to safeguard our planet for generations to come.

VicHome

Apr 08, 2024  on Shopify

Installing this app and putting the widget on my web created big CLS(cumulative layout shift) problems and broke the theme, persisted after unistalling it. This proves that Shopify doesnt know what is doing.

Foie Gras Gourmet

Apr 04, 2024  on Shopify

Good idea but it would need to be integrated directly at checkout! Also in Engagement mode it should still highlight that the store is also contributing... Finally the amount should not be converted but not rounded up when in foreign currencies.

KAMPOS

Apr 03, 2024  on Shopify

Salve, ho installato la vostra app, installato il badge via codice (non ho un tema 2.0) ma non succede niente, il badge viene visualizzato correttamente ma in fase di check-out non succede nulla ne viene visualizzato nessun messaggio. Come posso risolvere?

Ombre Interieur

Apr 02, 2024  on Shopify

Je ne reçois aucune données pour les dernières commandes que j'ai eu.. De plus il est impossible d'enlever la phrase " Créé par shopify planet " sur la page du panier, alors que le code est correctement supprimé... J'attends votre retour merci.

Lydspecialisten

Mar 24, 2024  on Shopify

We love the idea and opportunity to contribute to a better environment, but the execution and customizations on this app are lacking. We have no option to easily change the size of the badge, and the font size are way too big to fit our product page, cart drawer and so forth. It's sticks out in a weird way - as something that doesn't fit / belong on the page. And we are selling luxury items, so the look and feeling of our pages are of big importance. So please make it possible to change the size and padding on the badge, since the logo is located far into the "container". And change the font size. Furthermore, it isn't possible to get it showcaed in our cart drawer. So seemless integration is a bit of a stretch. With more customization possibilities it will be easier to fit and integrate onto our pages. We are paying for the co2 neutral delivery, but we would like to showcase it to potentiel customers, so they know that they can support this by shopping at us.

Squadafum

Mar 22, 2024  on Shopify

A ideia do app é muito boa, porém falta uma opção de colocar a cobrança ou sinalização dela na escolha do frete, onde faz todo contexto com a proposta do app

Adrianos

Mar 22, 2024  on Shopify

Nice idea, but after installing most of the time the "There's a problem loading this page" message in the admin interface. Cache, Cookie Reset etc. didn't help. It's seems to be still in beta.

Perfectly Natural Soap

Mar 12, 2024  on Shopify

Implementing Planet has been a meaningful step in making it possible for us to achieve carbon neutrality in our shipping operations. It's part of our broader plan, but every bit helps and given it's ease of use and administration, it's a no-brainer for us.

August Berg

Dec 08, 2023  on Shopify

The app doesn't show the Numbers of Neutralized Carbon correctly. I have been trying to contact the app support but still no response. This affects our business operation and brand image. Please get it fixed asap, thanks!

Pine Creek Essentials

Dec 04, 2023  on Shopify

Good concept, poor execution = the hallmark of all Shopify-developed apps. Worked fine initially but I just noticed it stopped collecting orders a few weeks ago now. I've had plenty of orders in this time and the dashboard says 0, there are no charges to my account from Planet so it's definitely not working. Like all of the other Shopify apps, support doesn't actually exist in any meaningful way.

Ethical Bedding

Sep 08, 2023  on Shopify

Ethical Bedding. Strongly recommend all shopify store owners to download and utilise this app, which in some way will offset the damage that we all do to the planet. App is easy to set up and use, so there are no excuses! :)

Hawkers Beer

Sep 07, 2023  on Shopify

Awesome app, no no-brainer to use it. Two issues though are the inability to add metric measures on the website (all imperial) vs. the metric on the backend. Yes, the rest of the world minus 3 countries use metric. The other issue is the explainer page is so generic it is useless. Why not incorporate the site stats in it? See how much CO2 we saved type thing.

Scroll to Top