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Customer reviews: Shopify Planet

Develop by Shopify
<h3>What Merchants Think</h3> <p>Merchants appreciate the idea and core mission of "Planet—Carbon‑neutral shipping" to support environmental sustainability by offering carbon offsetting options. However, while many store owners endorse the initiative's intent, there are notable concerns about its execution and cost transparency. Some users find it beneficial and easy to implement, but others are frustrated by limitations and technical issues.</p> <h3>Key Strengths</h3> <ul> <li>Positive reception of the app's environmental mission to promote carbon neutrality.</li> <li>Ease of setup and integration for some users.</li> <li>Support for eco-friendly initiatives aligns with merchants' values.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Unapproved and confusing charges, particularly related to non-shipping orders and hidden fees.</li> <li>Lack of customization options for badges and payment displays.</li> <li>Technical issues, including incorrect carbon offset data and integration problems with certain themes.</li> <li>Complaints about insufficient support and unclear contact options.</li> <li>Dashboard and app interface usability problems, including metrics display and admin errors.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Planet—Carbon‑neutral shipping" is acknowledged for its noble environmental objective and the appeal of being part of carbon-offsetting solutions. However, various implementation issues and transparency concerns limit its effectiveness for many merchants. Improving customization functionalities and addressing technical glitches could enhance the app's utility and trust among users.</p>

Reviews (75)

Overall rating
3.5

What Merchants Think

Merchants appreciate the idea and core mission of "Planet—Carbon‑neutral shipping" to support environmental sustainability by offering carbon offsetting options. However, while many store owners endorse the initiative's intent, there are notable concerns about its execution and cost transparency. Some users find it beneficial and easy to implement, but others are frustrated by limitations and technical issues.

Key Strengths

  • Positive reception of the app's environmental mission to promote carbon neutrality.
  • Ease of setup and integration for some users.
  • Support for eco-friendly initiatives aligns with merchants' values.

Common Concerns

  • Unapproved and confusing charges, particularly related to non-shipping orders and hidden fees.
  • Lack of customization options for badges and payment displays.
  • Technical issues, including incorrect carbon offset data and integration problems with certain themes.
  • Complaints about insufficient support and unclear contact options.
  • Dashboard and app interface usability problems, including metrics display and admin errors.

Final Thoughts

Overall, "Planet—Carbon‑neutral shipping" is acknowledged for its noble environmental objective and the appeal of being part of carbon-offsetting solutions. However, various implementation issues and transparency concerns limit its effectiveness for many merchants. Improving customization functionalities and addressing technical glitches could enhance the app's utility and trust among users.

Foie Gras Gourmet

Apr 04, 2024  on Shopify

Good idea but it would need to be integrated directly at checkout! Also in Engagement mode it should still highlight that the store is also contributing... Finally the amount should not be converted but not rounded up when in foreign currencies.

KAMPOS

Apr 03, 2024  on Shopify

Salve, ho installato la vostra app, installato il badge via codice (non ho un tema 2.0) ma non succede niente, il badge viene visualizzato correttamente ma in fase di check-out non succede nulla ne viene visualizzato nessun messaggio. Come posso risolvere?

Ombre Interieur

Apr 02, 2024  on Shopify

Je ne reçois aucune données pour les dernières commandes que j'ai eu.. De plus il est impossible d'enlever la phrase " Créé par shopify planet " sur la page du panier, alors que le code est correctement supprimé... J'attends votre retour merci.

Lydspecialisten

Mar 24, 2024  on Shopify

We love the idea and opportunity to contribute to a better environment, but the execution and customizations on this app are lacking. We have no option to easily change the size of the badge, and the font size are way too big to fit our product page, cart drawer and so forth. It's sticks out in a weird way - as something that doesn't fit / belong on the page. And we are selling luxury items, so the look and feeling of our pages are of big importance. So please make it possible to change the size and padding on the badge, since the logo is located far into the "container". And change the font size. Furthermore, it isn't possible to get it showcaed in our cart drawer. So seemless integration is a bit of a stretch. With more customization possibilities it will be easier to fit and integrate onto our pages. We are paying for the co2 neutral delivery, but we would like to showcase it to potentiel customers, so they know that they can support this by shopping at us.

Squadafum

Mar 22, 2024  on Shopify

A ideia do app é muito boa, porém falta uma opção de colocar a cobrança ou sinalização dela na escolha do frete, onde faz todo contexto com a proposta do app

Adrianos

Mar 22, 2024  on Shopify

Nice idea, but after installing most of the time the "There's a problem loading this page" message in the admin interface. Cache, Cookie Reset etc. didn't help. It's seems to be still in beta.

Perfectly Natural Soap

Mar 12, 2024  on Shopify

Implementing Planet has been a meaningful step in making it possible for us to achieve carbon neutrality in our shipping operations. It's part of our broader plan, but every bit helps and given it's ease of use and administration, it's a no-brainer for us.

August Berg

Dec 08, 2023  on Shopify

The app doesn't show the Numbers of Neutralized Carbon correctly. I have been trying to contact the app support but still no response. This affects our business operation and brand image. Please get it fixed asap, thanks!

Pine Creek Essentials

Dec 04, 2023  on Shopify

Good concept, poor execution = the hallmark of all Shopify-developed apps. Worked fine initially but I just noticed it stopped collecting orders a few weeks ago now. I've had plenty of orders in this time and the dashboard says 0, there are no charges to my account from Planet so it's definitely not working. Like all of the other Shopify apps, support doesn't actually exist in any meaningful way.

Ethical Bedding

Sep 08, 2023  on Shopify

Ethical Bedding. Strongly recommend all shopify store owners to download and utilise this app, which in some way will offset the damage that we all do to the planet. App is easy to set up and use, so there are no excuses! :)

Hawkers Beer

Sep 07, 2023  on Shopify

Awesome app, no no-brainer to use it. Two issues though are the inability to add metric measures on the website (all imperial) vs. the metric on the backend. Yes, the rest of the world minus 3 countries use metric. The other issue is the explainer page is so generic it is useless. Why not incorporate the site stats in it? See how much CO2 we saved type thing.

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