Customer reviews: Shopify Planet

<h3>What Merchants Think</h3> <p>Merchants appreciate the idea and core mission of "Planet—Carbon‑neutral shipping" to support environmental sustainability by offering carbon offsetting options. However, while many store owners endorse the initiative's intent, there are notable concerns about its execution and cost transparency. Some users find it beneficial and easy to implement, but others are frustrated by limitations and technical issues.</p> <h3>Key Strengths</h3> <ul> <li>Positive reception of the app's environmental mission to promote carbon neutrality.</li> <li>Ease of setup and integration for some users.</li> <li>Support for eco-friendly initiatives aligns with merchants' values.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Unapproved and confusing charges, particularly related to non-shipping orders and hidden fees.</li> <li>Lack of customization options for badges and payment displays.</li> <li>Technical issues, including incorrect carbon offset data and integration problems with certain themes.</li> <li>Complaints about insufficient support and unclear contact options.</li> <li>Dashboard and app interface usability problems, including metrics display and admin errors.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Planet—Carbon‑neutral shipping" is acknowledged for its noble environmental objective and the appeal of being part of carbon-offsetting solutions. However, various implementation issues and transparency concerns limit its effectiveness for many merchants. Improving customization functionalities and addressing technical glitches could enhance the app's utility and trust among users.</p>

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Reviews (75)

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What Merchants Think

Merchants appreciate the idea and core mission of "Planet—Carbon‑neutral shipping" to support environmental sustainability by offering carbon offsetting options. However, while many store owners endorse the initiative's intent, there are notable concerns about its execution and cost transparency. Some users find it beneficial and easy to implement, but others are frustrated by limitations and technical issues.

Key Strengths

Positive reception of the app's environmental mission to promote carbon neutrality.
Ease of setup and integration for some users.
Support for eco-friendly initiatives aligns with merchants' values.

Common Concerns

Unapproved and confusing charges, particularly related to non-shipping orders and hidden fees.
Lack of customization options for badges and payment displays.
Technical issues, including incorrect carbon offset data and integration problems with certain themes.
Complaints about insufficient support and unclear contact options.
Dashboard and app interface usability problems, including metrics display and admin errors.

Final Thoughts

Overall, "Planet—Carbon‑neutral shipping" is acknowledged for its noble environmental objective and the appeal of being part of carbon-offsetting solutions. However, various implementation issues and transparency concerns limit its effectiveness for many merchants. Improving customization functionalities and addressing technical glitches could enhance the app's utility and trust among users.

PersonaPath

Mar 24, 2025 on Shopify

Hello Hello

Feb 27, 2025 on Shopify

Jorinde.Swiss

Nov 20, 2024 on Shopify

I like it.

Tealness

Nov 11, 2024 on Shopify

Parfait

Mazaj Goagub

Oct 19, 2024 on Shopify

Walnut

Jul 02, 2024 on Shopify

We love this approach to reducing our carbon footprint. Thank you Shopify for sharing our values and making it easy to implement with this app.

Eternal Parquet

Apr 27, 2024 on Shopify

Sono felice di dare una mano a migliorare le condizioni del nostro pianeta, i clienti acquistano più volentieri, sono iniziative molto belle, se tutti facessimo la stessa cosa sicuramente vivremmo in un mondo migliore.

DIGITAL OFFICE ELECTRONIC

Apr 18, 2024 on Shopify

PLANET is an excellent application because it eliminates shipping costs and acts significantly with its plans and initiatives in favor of the environment for a long period of ten to a thousand years.

LifeItaly

Apr 16, 2024 on Shopify

It's a smart app designed to do something meaningful and useful for the environment we live in. Each of us can do our part with our way of life and daily habits.

Lucky-eats

Apr 15, 2024 on Shopify

Forestal Store

Apr 11, 2024 on Shopify

"Forestal Store is a beacon of sustainability and conservation excellence. With a vast array of eco-friendly products and a commitment to responsible sourcing, this five-star establishment stands at the forefront of preserving our planet. From biodegradable utensils to sustainable forestry practices, Forestal Store empowers customers to make environmentally conscious choices while actively contributing to the preservation of our precious ecosystems. Shopping here isn't just a transaction; it's a pledge to safeguard our planet for generations to come.

Liberated Eyewear, Inc.

Mar 28, 2024 on Shopify

Great inicinative easy to set up and use

Aurelia Soapworks

Mar 26, 2024 on Shopify

Great initiative. Very easy to get set up and running.

Perfectly Natural Soap

Mar 12, 2024 on Shopify

Implementing Planet has been a meaningful step in making it possible for us to achieve carbon neutrality in our shipping operations. It's part of our broader plan, but every bit helps and given it's ease of use and administration, it's a no-brainer for us.

Horsham Coffee Roaster

Mar 12, 2024 on Shopify

Great app to very easily assist with carbon offsetting. Super helpful to our business.

Villegas Editores

Jan 17, 2024 on Shopify

Great App!

August Berg

Dec 08, 2023 on Shopify

The app doesn't show the Numbers of Neutralized Carbon correctly. I have been trying to contact the app support but still no response. This affects our business operation and brand image. Please get it fixed asap, thanks!

Pine Creek Essentials

Dec 04, 2023 on Shopify

Good concept, poor execution = the hallmark of all Shopify-developed apps. Worked fine initially but I just noticed it stopped collecting orders a few weeks ago now. I've had plenty of orders in this time and the dashboard says 0, there are no charges to my account from Planet so it's definitely not working. Like all of the other Shopify apps, support doesn't actually exist in any meaningful way.

Ethical Bedding

Sep 08, 2023 on Shopify

Ethical Bedding. Strongly recommend all shopify store owners to download and utilise this app, which in some way will offset the damage that we all do to the planet. App is easy to set up and use, so there are no excuses! :)

Hawkers Beer

Sep 07, 2023 on Shopify

Awesome app, no no-brainer to use it. Two issues though are the inability to add metric measures on the website (all imperial) vs. the metric on the backend. Yes, the rest of the world minus 3 countries use metric. The other issue is the explainer page is so generic it is useless. Why not incorporate the site stats in it? See how much CO2 we saved type thing.