DO NOT USE! Moved from Ecologi to this as it appeared native, and better value, but they are are very sneaky in how they word the billing and our bill per shipment is crazily excessive. They're trying to claim we owe over $1000 although we set up a cap. This is ridiculous and if they try to action we will need to go to court or chargeback. ### Edit: the package size, weight and dimensions aren't known by Planet as they are not entered in our backend. If you are using product dimensions, for rugs, which are sent rolled, you are massively over-pricing. We are being charged at a rate of $10 per item. Initial pricing displayed was $0.35 per item. The cap is confusing as although we have not been charged over this per month it shows we owe x8 the total monthly cap.

DO NOT USE! Moved from Ecologi to this as it appeared native, and better value, but they are are very sneaky in how they word the billing and our bill per shipment is crazily excessive. They're trying to claim we owe over $1000 although we set up a cap. This is ridiculous and if they try to action we will need to go to court or chargeback.

Making unapproved charges. We are paying as much as $82 per order which is insane. The monthly spending limit doesn't help much because they will withhold and charge the remaining to next month.

There was no charge with your permission and the charge was not authorized by you.

1. It charges you for every order--even POS orders which don't require shipping. 58% of my sales are in-store. Insanely unethical to automatically charge *shipping* offsets for *non-shipping* sales. 2. It seriously inflates your numbers. I made 640 sales in the last 30 days, and was charged for 907 orders. (again, about 370 of these orders didn't require shipping). 3. The history graph shows I had nearly 200 sales *in one day* a few weeks ago. I actually had 29...and only 6 of those required shipping...and only 5 of those had shipped at this point. So I paid nearly $0.15*200=$30 in carbon offsets for 5 shipments for that one day. 4. The app ambiguates "orders" and "deliveries". Per my Shopify reports, I only had 288 "deliveries" in the time it claimed I had 907. Shopify, these infractions erode what little trust people have in environmental practices. I am happy to remove this review if you refund my inflated fees...including Planet fees for all POS orders. My company has been carbon neutral for years, and will continue to be so for sometime thanks to the overages I've paid using Planet.

Like all Shopify apps this one is a disaster. It's all marketing and no functionality. No way to turn it on/off in the cart and no way to talk to them. NO way to contact def - shopify support denied knowing anything about it and started explaining Planet Labs to be instead, a satellite company owned by my friends. FFS. No transparency about the payment tiers, the badge does NOT show up in my cart. Theres like so much info on Planet but nothing helpful and it doesn't work. What a waste of time.

An app that promotes "Your customers can choose to support groundbreaking carbon removal technologies". Then you go to add the widget to checkout, so that customers can decide if they want to support this, and you basically cannot. You then are asked from Support to spend 15' of your 60' design time, to have Shopify hard code it at the checkout process. No.

Installing this app and putting the widget on my web created big CLS(cumulative layout shift) problems and broke the theme, persisted after unistalling it. This proves that Shopify doesnt know what is doing.

Salve, ho installato la vostra app, installato il badge via codice (non ho un tema 2.0) ma non succede niente, il badge viene visualizzato correttamente ma in fase di check-out non succede nulla ne viene visualizzato nessun messaggio. Come posso risolvere?

Nice idea, but after installing most of the time the "There's a problem loading this page" message in the admin interface. Cache, Cookie Reset etc. didn't help. It's seems to be still in beta.