Customer reviews: Shopify Planet

<h3>What Merchants Think</h3> <p>Merchants appreciate the idea and core mission of "Planet—Carbon‑neutral shipping" to support environmental sustainability by offering carbon offsetting options. However, while many store owners endorse the initiative's intent, there are notable concerns about its execution and cost transparency. Some users find it beneficial and easy to implement, but others are frustrated by limitations and technical issues.</p> <h3>Key Strengths</h3> <ul> <li>Positive reception of the app's environmental mission to promote carbon neutrality.</li> <li>Ease of setup and integration for some users.</li> <li>Support for eco-friendly initiatives aligns with merchants' values.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Unapproved and confusing charges, particularly related to non-shipping orders and hidden fees.</li> <li>Lack of customization options for badges and payment displays.</li> <li>Technical issues, including incorrect carbon offset data and integration problems with certain themes.</li> <li>Complaints about insufficient support and unclear contact options.</li> <li>Dashboard and app interface usability problems, including metrics display and admin errors.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Planet—Carbon‑neutral shipping" is acknowledged for its noble environmental objective and the appeal of being part of carbon-offsetting solutions. However, various implementation issues and transparency concerns limit its effectiveness for many merchants. Improving customization functionalities and addressing technical glitches could enhance the app's utility and trust among users.</p>

View info

Reviews (75)

Overall rating

3.5

5

20
4

6
3

6
2

4
1

10

What Merchants Think

Merchants appreciate the idea and core mission of "Planet—Carbon‑neutral shipping" to support environmental sustainability by offering carbon offsetting options. However, while many store owners endorse the initiative's intent, there are notable concerns about its execution and cost transparency. Some users find it beneficial and easy to implement, but others are frustrated by limitations and technical issues.

Key Strengths

Positive reception of the app's environmental mission to promote carbon neutrality.
Ease of setup and integration for some users.
Support for eco-friendly initiatives aligns with merchants' values.

Common Concerns

Unapproved and confusing charges, particularly related to non-shipping orders and hidden fees.
Lack of customization options for badges and payment displays.
Technical issues, including incorrect carbon offset data and integration problems with certain themes.
Complaints about insufficient support and unclear contact options.
Dashboard and app interface usability problems, including metrics display and admin errors.

Final Thoughts

Overall, "Planet—Carbon‑neutral shipping" is acknowledged for its noble environmental objective and the appeal of being part of carbon-offsetting solutions. However, various implementation issues and transparency concerns limit its effectiveness for many merchants. Improving customization functionalities and addressing technical glitches could enhance the app's utility and trust among users.

I Still Call Australia Home

Aug 05, 2024 on Shopify

Love the idea. Execution was challenging. Had installed for a couple of months without the badge showing - when I went to put badge on and it showed blank on my Shopify 2.0 theme I contacted support. I was initially told it should work on my specific theme but then on checking support concluded it was a theme problem and I need to contact the theme developer. Lost confidence when cute marketing stats on emmissions that show to me as Admin can't be shared with my customer or shown on a page on my website, for example - even if coded in. Took my money on each order for a couple of months worked fine. Payment trail very thoroughly done.

BOTA Official

Apr 17, 2024 on Shopify

Great idea, but lacking in many fields. The "Alliance" plan clearly says: "Your customers can choose carbon-neutral shipping for $0.25 USD/order". This is not optional - even if your customer doesn't opt in for this, you will be charged the 0.25 USD extra. Pay attention, otherwise you will be charged much more than what you might have expected. If you want to go for the "Alliance" plan, you have to choose between displaying your contribution or asking the customer to choose carbon-neutral shipping - you can't have both. The option is also only presented on the product page, not in the checkout. EDIT: After changing my plan to Pioneer and having it set at 0.08 USD per order, I still get charged 0.33 USD per order. This is a hidden fee that we didn't agree to.

Ombre Interieur

Apr 02, 2024 on Shopify

Je ne reçois aucune données pour les dernières commandes que j'ai eu.. De plus il est impossible d'enlever la phrase " Créé par shopify planet " sur la page du panier, alors que le code est correctement supprimé... J'attends votre retour merci.

Lydspecialisten

Mar 24, 2024 on Shopify

We love the idea and opportunity to contribute to a better environment, but the execution and customizations on this app are lacking. We have no option to easily change the size of the badge, and the font size are way too big to fit our product page, cart drawer and so forth. It's sticks out in a weird way - as something that doesn't fit / belong on the page. And we are selling luxury items, so the look and feeling of our pages are of big importance. So please make it possible to change the size and padding on the badge, since the logo is located far into the "container". And change the font size. Furthermore, it isn't possible to get it showcaed in our cart drawer. So seemless integration is a bit of a stretch. With more customization possibilities it will be easier to fit and integrate onto our pages. We are paying for the co2 neutral delivery, but we would like to showcase it to potentiel customers, so they know that they can support this by shopping at us.