Shopify Planet

Name: Shopify Planet Introduction Video
Uploaded: 2024-03-27T19:20:03Z
Duration: 1 min 33 s
Description: Offer carbon-neutral shipping and showcase your commitment

Shopify Planet

Develop by Shopify

Free plan available

Offer carbon-neutral shipping and showcase your commitment

Easy installation

Sustainability badges

Carbon-neutral shipping

Shoppers pay option

Support vetted projects

About Shopify Planet

Launched Jun 01, 2022

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Offer carbon-neutral shipping on any order, and use badges and widgets to reach modern shoppers.

Shopify Planet lets you and your shoppers choose carbon-neutral shipping on any order. More than 40% of consumers say they're more likely to buy from sustainable brands, and customers will pay a 9.7% premium for sustainability. Long story short, customers appreciate sustainability. In fact, some Planet users have a 20+% conversion rate from shoppers contributing to carbon removal. Planet comes with badges, widgets, and marketing assets to show that you fund revolutionary projects.

Simple carbon-neutral shipping: Install, pick a plan, and you're set.
Either you or your customers – or both – can pay for carbon-neutral shipping.
Support vetted projects designed to future-proof the planet.

Pros

Promotes sustainability by allowing carbon-neutral shipping
Appeals to the growing number of consumers who prefer to shop sustainably
Provides badges to showcase the brand's commitment to environmental initiatives
Flexible payment model—either the store or the shoppers can pay for the carbon-neutral shipping
Supports vetted carbon removal projects aimed at future-proofing the planet
Simple and easy to set up: just install, pick a plan, and it's ready to go
Positive reception from users, enhancing customer satisfaction and loyalty

Cons

Potential additional cost for either the store or the customer, which might not be accepted by all shoppers
Limited information on how the carbon removal projects are vetted
May not directly impact or improve the user's immediate shopping experience or product quality

Top Helpful Reviews

Lootquake LLC

Oct 21, 2025 on Shopify

This is a wonderful app for a wonderful cause! The banners look great and the modal with the video is also great and very well made. If possible, we'd love to have more customization options (such as over outer paddings) for the marketing mode banner. Cheers

Refillism

Jun 27, 2025 on Shopify

Worked great. Then bots kept ordering the carbon offset. We even changed our code so orders couldn't be made under $5. Shopify's solution was to get a bot protection app. The other carbon offset app we had didn't need this, so we will be going back to that app.

SunnyHair

May 26, 2025 on Shopify

Very disappointing and confusing experience. Lack of transparency in pricing – The app charges based on estimated emissions, but the logic is completely unclear. When tracking information is not available (which is always the case at checkout), they multiply the emissions estimate by 3. Whether it's the merchant or the customer paying, almost every order gets overcharged. On top of that, I have no idea where the money is actually going – there’s no clear breakdown or follow-up to show how carbon removal is being funded. Unfair in both billing modes – In “Community” mode, customers are charged right when they place the order — but there's never a tracking number at that point, so they are always paying 3x the estimated emissions. In the “Merchant” mode, it’s the same problem: as a seller, we can't generate a tracking number at the moment of purchase, yet we get billed for the 3x inflated estimate too. This app needs to be far more transparent and fair in how it calculates and communicates charges. Until then, I can't recommend it to other businesses.

Tourbus

May 10, 2025 on Shopify

We also love this app! Super easy way for us to offset our carbon impact through shipping and to provide customers with peace of mind when ordering from all over the country. We've used Planet to send packages over 1,732,585 km, since installation. Very affordable, with a simple setup and flexibility in terms of design and communication. Highly recommend Luke & The Roadies

The Modern Dane

May 04, 2025 on Shopify

I don't get all the hate this app gets in the comments... It's a great and easy way to support the causes we care about and we're thrilled to be part of this program. The app itself has great features and options for how to display our contributions on our site. My only request would be a more condensed view of the impact data as it takes up too much vertical space, which is the only reason we're not making this visible right now.

While Odin Sleeps

Apr 30, 2025 on Shopify

DO NOT INSTALL THIS APP!!! I use many apps on my shopify store and this one was hands down the WORST! It charged my customers .50 cents over and over again without their consent. One customer said 8 times! Now I have to refund hundreds of these charges, which of course looks suspect making my business appear unreliable. So if you want to lose customer faith and give yourself a massive headache then by all means... UPDATE: I haven’t received any help on this matter, yet my customers are still being charged without their consent. This app being uninstalled for days and it’s still happening. They just told me to refund everyone and they’ll let the developers know the issue. Horrible and stressful experience with no accountability or resolutions.

Bush Berry

Apr 15, 2025 on Shopify

There is no support or a way to download results. Just a dash board with an image. Even when contacting shopify support they had no idea how to get the data to me. I will be moving to a better hosted site like green spark.

JCS Wildlife

Apr 08, 2025 on Shopify

This program is terrible. I was looking for something that would help us showcase our work. They expect you to pay $300.00 a month to be carbon-neutral. Response: Their response is misleading. I never said the $300 was a set price. It is based on how much you ship and ours works out to $300-600 per month. That amount is ridiculous. They do not take into account the things we actually do ourselves to reduce our carbon footprint, and there is nowhere for us to notate that information (we do a lot). There is no reason we should HAVE to pay someone else to offset our carbon neutrality. There is an option to have the customer pay 50 cents, but if you choose that option, then you don't get the badge - and it looks to the customer as though you are putting it all on them and not sharing in the program. It's a great idea, but the execution of the program is poor.

JCS Wildlife

Apr 03, 2025 on Shopify

This program is terrible. I was looking for something that would help us showcase our work. They expect you to pay $300.00 a month to be carbon-neutral.

ELAN Home Fragrances

Feb 27, 2025 on Shopify

Video only suitable for US users. Shows $ as currency and would be better for us in £ with British speaker and phrases.

View all reviews

Shopify Planet

About Shopify Planet

Built by Shopify

Related Categories

ZB: Exit Intent Pop up Window

Introduction Video

Description

Offer carbon-neutral shipping on any order, and use badges and widgets to reach modern shoppers.

Pros

Cons

Top Helpful Reviews

Lootquake LLC

Refillism

SunnyHair

Tourbus

The Modern Dane

While Odin Sleeps

Bush Berry

JCS Wildlife

JCS Wildlife

ELAN Home Fragrances

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