Making unapproved charges. We are paying as much as $82 per order which is insane. The monthly spending limit doesn't help much because they will withhold and charge the remaining to next month.

It could be great to have different choices of badges. Like a mini one (as you can see on this website for exemple ) https://voited.fr/products/ripstop-outdoor-blanket-ocean-navy-cameo-green Thank you. --- Thank you for your reply, but i don't see any planet on shopify dot com... and how to reach you ??? Let me know. Best Xavier

It could be great to have different choices of badges. Like a mini one (as you can see on this website for exemple ) https://voited.fr/products/ripstop-outdoor-blanket-ocean-navy-cameo-green Thank you.

1. It charges you for every order--even POS orders which don't require shipping. 58% of my sales are in-store. Insanely unethical to automatically charge *shipping* offsets for *non-shipping* sales. 2. It seriously inflates your numbers. I made 640 sales in the last 30 days, and was charged for 907 orders. (again, about 370 of these orders didn't require shipping). 3. The history graph shows I had nearly 200 sales *in one day* a few weeks ago. I actually had 29...and only 6 of those required shipping...and only 5 of those had shipped at this point. So I paid nearly $0.15*200=$30 in carbon offsets for 5 shipments for that one day. 4. The app ambiguates "orders" and "deliveries". Per my Shopify reports, I only had 288 "deliveries" in the time it claimed I had 907. Shopify, these infractions erode what little trust people have in environmental practices. I am happy to remove this review if you refund my inflated fees...including Planet fees for all POS orders. My company has been carbon neutral for years, and will continue to be so for sometime thanks to the overages I've paid using Planet.

Like all Shopify apps this one is a disaster. It's all marketing and no functionality. No way to turn it on/off in the cart and no way to talk to them. NO way to contact def - shopify support denied knowing anything about it and started explaining Planet Labs to be instead, a satellite company owned by my friends. FFS. No transparency about the payment tiers, the badge does NOT show up in my cart. Theres like so much info on Planet but nothing helpful and it doesn't work. What a waste of time.

Love the idea. Execution was challenging. Had installed for a couple of months without the badge showing - when I went to put badge on and it showed blank on my Shopify 2.0 theme I contacted support. I was initially told it should work on my specific theme but then on checking support concluded it was a theme problem and I need to contact the theme developer. Lost confidence when cute marketing stats on emmissions that show to me as Admin can't be shared with my customer or shown on a page on my website, for example - even if coded in. Took my money on each order for a couple of months worked fine. Payment trail very thoroughly done.

Love the idea and transparency with HOW the shipment becomes carbon neutral! But I can't add it to my checkout because I have a custom website instead of a Shopify theme. :( I can still use it in cart as a workaround, but customers very rarely view their cart that way. Please update it to work on checkout for custom stores!

We love this approach to reducing our carbon footprint. Thank you Shopify for sharing our values and making it easy to implement with this app.

I really like this idea, but I was able to change my contribution amount/percentage from another source. Will there be an option to contribute a % of orders? I want to contribute more than 0.15 per order. Can I contact support to change my plan to change that contribution amount? Thank you! Samson

Lovely idea and opportunity to easily offer carbon neutral shipping, but the customizations on the app could be a lot better. For example we can't display the banner in our store because the translation (that we can't change) is so clumsy.

Sono felice di dare una mano a migliorare le condizioni del nostro pianeta, i clienti acquistano più volentieri, sono iniziative molto belle, se tutti facessimo la stessa cosa sicuramente vivremmo in un mondo migliore.

PLANET is an excellent application because it eliminates shipping costs and acts significantly with its plans and initiatives in favor of the environment for a long period of ten to a thousand years.

Great idea, but lacking in many fields. The "Alliance" plan clearly says: "Your customers can choose carbon-neutral shipping for $0.25 USD/order". This is not optional - even if your customer doesn't opt in for this, you will be charged the 0.25 USD extra. Pay attention, otherwise you will be charged much more than what you might have expected. If you want to go for the "Alliance" plan, you have to choose between displaying your contribution or asking the customer to choose carbon-neutral shipping - you can't have both. The option is also only presented on the product page, not in the checkout. EDIT: After changing my plan to Pioneer and having it set at 0.08 USD per order, I still get charged 0.33 USD per order. This is a hidden fee that we didn't agree to.

It's a smart app designed to do something meaningful and useful for the environment we live in. Each of us can do our part with our way of life and daily habits.

An app that promotes "Your customers can choose to support groundbreaking carbon removal technologies". Then you go to add the widget to checkout, so that customers can decide if they want to support this, and you basically cannot. You then are asked from Support to spend 15' of your 60' design time, to have Shopify hard code it at the checkout process. No.