Customer service is excellent, and the Shopify integration is straightforward. However, the customer flow is only seamless when the refund is returned to the original payment method. When selecting discounts, store credit, or other alternatives, the flow duplicates the shipping requirements and incorrectly totals the refund instead of applying the chosen discount.

Love the customer service. Big round of applause for Donna. She's so helpful and professional. Thanks a lot.

The customer service is fantastic and the implementation into Shopify is easy and seamless. I desperately wish they had an auto approval feature where the return labels were automatically available in the customer return portal but hopefully they will implement this feature asap.

Once an item has been refunded in Shopify why do i have to then go back in to returns panel and action it again in there - its a pain and just more admin

Great to know - Parcel Panel Cares about there Users. Customer Support is awesome. Instant Response. I would like to recommend Parcel Panel 100% to those - who are having hard time managing there returns.

Really good support, faster replies then lightning. Also friendly and it feels like speaking with a friend.

Since we started using ParcelPanel Returns, the experience has been excellent! The tool is easy to use, feature-rich, and makes the return process smooth and efficient, saving our team a lot of time. Their support service is also fast and professional—every time we had a question, they responded quickly and solved it right away. Overall, both the usability of the tool and the speed of service are impressive. Highly recommended!

I just downloaded the app and had a lot of questions because I have been looking for an app that also covers international returns. This app does that but I needed to know how and what. Jessca answered all my questions (and there were a lot) swiftly and provided screenshots to show me where to go. Jessca was really brilliant. Thanks very much Jessca!

Was excited about the app but it has limited features with regards to accepting/rejecting returns of certain items/orders. No option to approve/reject a return based on a tag associated with an order or with a product. We use Shopify to tag orders and products for a variety of reasons. Some of these tags make an order ineligible for return. This app will not accommodate those tags.

ParcelPanel's return & exchange service has been a game-changer for our customer experience. Since we started using it, our customers no longer have to go through the hassle of emailing to request returns—everything is streamlined and user-friendly. What stands out most is how much smoother the process has become. Customers are happier because they get quick resolutions, and the support team is always responsive whenever we need assistance. Issues get sorted out fast, which takes a lot of pressure off our operations. Overall, it’s been a great solution that improved satisfaction on both ends—our team’s and our customers’. Highly recommend it!