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Customer reviews: Order Printer Pro: PDF Invoice

Develop by Shopify

Order Printer Pro is a Shopify app designed to simplify order management by generating professional invoices, packing slips, and receipts. This review covers its features, pricing, and real user feedback to help merchants decide if it fits their workflow.

Reviews (2,226)

Overall rating
4.9

What Merchants Think

The "Order Printer Pro: Invoice App" is highly regarded by merchants for its intuitive and effortless invoicing capabilities. Many users appreciate its ease of use, customization options, and seamless integration with Shopify. A standout feature highlighted by users is the exemplary customer support, which is frequently described as fast, friendly, and highly effective in resolving queries or issues, adding significant value to the overall experience.

Key Strengths

  • Exceptional customer support with prompt, knowledgeable responses.
  • Highly customizable templates that allow branding and personalization.
  • Easy integration with Shopify, enhancing the overall user experience.
  • Automated and efficient invoice generation and PDF management.
  • Robust and reliable performance, enhancing workflow efficiency.

Common Concerns

  • Some users expressed dissatisfaction with the subscription-based pricing model, especially for features previously available for free.
  • A few reviewers noted complexities in customization that might require coding knowledge.
  • Concerns over billing based on total Shopify orders, which some found misleading.

Final Thoughts

Overall, the "Order Printer Pro: Invoice App" is highly recommended for its robust features and outstanding customer service, making it a valuable tool for streamlining invoicing processes. While there are minor concerns about pricing and customization complexity, the app's benefits, such as ease of use and the ability to create professional invoices, make it an essential choice for many Shopify merchants.

Pierre Francis

Nov 06, 2025  on Shopify

Just starting using this app, after years switching apps. Superb customer service, Fast as light and very friendly! App itself after bit of adjustment with the support from Keanu works perfectly for us and we know it will be now compliant with Vat regulation (Import & Export) Good job!

Toby Tiger

Nov 06, 2025  on Shopify

Amazing support with editing HTML templates. Special thanks to Luis, who was quick to respond when I needed assistance and made the changes swiftly.

Sprayer Warehouse Machinery

Nov 05, 2025  on Shopify

Have been using the app for a few years now. Works well for our online store. Online Support assistance is very helpful & they act quickly on requests.

sevengardens.shop

Nov 05, 2025  on Shopify

Very fast, friendly, and competent customer support. I am very satisfied with the app and the excellent support!

The Revive Club

Nov 03, 2025  on Shopify

Been using this app for many years and as well as working exactly as it should, the support is superb - when we've needed some tweaks making to the templates, the support were able to do this without any problem. Highly recommended!

Aishwaryam Oils

Oct 31, 2025  on Shopify

Order Printer Pro has been doing an excellent job. Their team responds quickly and provides great support whenever we need help. They even implemented our custom requests efficiently and without delay. Really appreciate their fast service and professionalism — highly recommended!

Drinksalte.com

Oct 30, 2025  on Shopify

Great plugin and super support. This plugin made it effortless for us to include a PDF invoice in our order confirmation emails. Thank you

MoiataKozmetika

Oct 29, 2025  on Shopify

I needed to adjust some information in the invoice template and received swift help from Doriannys, who assisted me in resolving my issue. Thank you!

Buzz.energy

Oct 27, 2025  on Shopify

Easy to use app for creating complaint Tax Invoices, which Shopify does not do by default. Very responsive support for any issues.

Mokka-Napoli

Oct 27, 2025  on Shopify

I had an issue where our account was temporarily blocked after I took over as the new developer for our store. I reached out to support and was incredibly impressed. Doriannys responded almost immediately, understood the situation, and had our account unlocked within minutes. The support was not only fast and efficient but also extremely professional and friendly. This level of customer service, thanks to Doriannys, gives me great confidence in the app and the team behind it. Highly recommended!

Platatac

Oct 24, 2025  on Shopify

Out of all the Shopify apps I've evaluated and use, this was by far the easiest and quickest to setup. Support documentation to quickly customise the invoice template was also simple and concise - branding, adding ABN, changing email address to support email etc. This app quickly solved a big pain point, sending GST Tax Invoices to Australian customers, but nice to have for all our global customers.

Seaweed Enterprises Australia

Oct 24, 2025  on Shopify

FANTASTIC SERVICE! And a great app! If all the apps had this level of customer service what a wonderful world it would be! I needed PDF invoices for my wholesale customers and this app is perfect. And I needed some customisation on the PDF, they gave me the code to do it straight away! Highly recommend Order Printer Pro!

FORM Bikefitting

Oct 23, 2025  on Shopify

This page says up to 50 orders on a free subscription. That's not true. When I installed the app it staes that $10 will be charged each 30 days. I need this app to process under 50 orders to PDF every quarter. $10 per month is just not worth it. Really infuriating that the app falsely advertises a free option.

Susie's South Forty Confections

Oct 22, 2025  on Shopify

We have been using this app for over 2 years with shipping on our website. If there is ever and issue with the application, they are very prompt and efficient in helping to fix the problem right away. We have had others that take 2-3 days to fix an issue on their application. Would definitely recommend this application!!

南のアイデア工房

Oct 22, 2025  on Shopify

Very good customer service. The invoice download button seemed to disappeared when I upgraded the check page as Shopify required. I asked through chat and got feedback like in seconds. Very Nice!

Tabletopics

Oct 21, 2025  on Shopify

Prompt and efficient assistance rendered when I needed help with changes to the Logo, address and thank you message. Anne was friendly and assisted with the updates across all templates in a breeze. She provided a detailed guide too if I were to need to make changes in future! Recommended for the prompt assistance!

Dowling Catholic Campus Store

Oct 15, 2025  on Shopify

Nicolas solved my request in about 5 minutes and as a result, will save me HOURS of work each month! Such a great product and great support system. Thank you!

Cakesmiths

Oct 14, 2025  on Shopify

Luis was incredibly patient and helpful with all of my questions and manage to answer and solve my problems quickly and efficiently

MelubaBadges

Oct 14, 2025  on Shopify

Been using Order Printer Pro for years now and would highly recommend them, great app and fantastic support!

Kalve Coffee Roasters

Oct 14, 2025  on Shopify

Has been a perfect solution to create and translate custom invoice that matches local jurisdiction. Customer support is excellent and has helped us multiple times to solve necessary issues!

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