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Customer reviews: Order Printer Pro: PDF Invoice

Develop by Shopify

Order Printer Pro is a Shopify app designed to simplify order management by generating professional invoices, packing slips, and receipts. This review covers its features, pricing, and real user feedback to help merchants decide if it fits their workflow.

Reviews (2,123)

Overall rating
4.9

What Merchants Think

The "Order Printer Pro: Invoice App" is highly regarded by merchants for its intuitive and effortless invoicing capabilities. Many users appreciate its ease of use, customization options, and seamless integration with Shopify. A standout feature highlighted by users is the exemplary customer support, which is frequently described as fast, friendly, and highly effective in resolving queries or issues, adding significant value to the overall experience.

Key Strengths

  • Exceptional customer support with prompt, knowledgeable responses.
  • Highly customizable templates that allow branding and personalization.
  • Easy integration with Shopify, enhancing the overall user experience.
  • Automated and efficient invoice generation and PDF management.
  • Robust and reliable performance, enhancing workflow efficiency.

Common Concerns

  • Some users expressed dissatisfaction with the subscription-based pricing model, especially for features previously available for free.
  • A few reviewers noted complexities in customization that might require coding knowledge.
  • Concerns over billing based on total Shopify orders, which some found misleading.

Final Thoughts

Overall, the "Order Printer Pro: Invoice App" is highly recommended for its robust features and outstanding customer service, making it a valuable tool for streamlining invoicing processes. While there are minor concerns about pricing and customization complexity, the app's benefits, such as ease of use and the ability to create professional invoices, make it an essential choice for many Shopify merchants.

Delight Naturals

Nov 13, 2025  on Shopify

Having customized invoices is so nice and they look so professional. Tying in platform icons (Amazon, Etsy, etc.) makes everything look polished, and easy for the customer to recognize their purchase (since we fulfill directly). We've been so happy with the usability and look. Highly recommend this app for making invoices easy and professional.

FloAdventure

Nov 11, 2025  on Shopify

J'ai eu affaire à un super assistant, qui à été très réactif et a su m'aider dans toutes mes demandes. Merci beaucoup Luis!

RC Engine Service

Nov 10, 2025  on Shopify

This app has been working very well for our business needs over the last year. It gives us a nice looking, full-sized invoice to provide to our customers. Whenever assistance has been needed, the support has been quick to our requests, and very easy to deal with overall. So far, so good!

Coloured Screws International Ltd

Nov 10, 2025  on Shopify

Great support team, very helpful and they resolve any problems you have very fast. They also try to do any coding you need for templates which is always greatly appreciated. I use the app every single day to print off delivery notes. We also use a feature to attached a link to order confirmations and shipping confirmations to allow our business customers to download invoices. They also allow you to edit invoices/delivery notes on the fly as you are printing them off which is helpful when shipping partial orders. Great app. Zero complaints.

ANNA'S

Nov 09, 2025  on Shopify

The Customer service at Order Printer Pro was 10/10 !! Chelsea helped me to navigate a change to our invoicing system and link required for our customers to download the new invoice from our confirmation email. I am very new to the app, and she was patient and understanding every step of the way.

Pierre Francis

Nov 06, 2025  on Shopify

Just starting using this app, after years switching apps. Superb customer service, Fast as light and very friendly! App itself after bit of adjustment with the support from Keanu works perfectly for us and we know it will be now compliant with Vat regulation (Import & Export) Good job!

Toby Tiger

Nov 06, 2025  on Shopify

Amazing support with editing HTML templates. Special thanks to Luis, who was quick to respond when I needed assistance and made the changes swiftly.

Sprayer Warehouse Machinery

Nov 05, 2025  on Shopify

Have been using the app for a few years now. Works well for our online store. Online Support assistance is very helpful & they act quickly on requests.

sevengardens.shop

Nov 05, 2025  on Shopify

Very fast, friendly, and competent customer support. I am very satisfied with the app and the excellent support!

The Revive Club

Nov 03, 2025  on Shopify

Been using this app for many years and as well as working exactly as it should, the support is superb - when we've needed some tweaks making to the templates, the support were able to do this without any problem. Highly recommended!

Aishwaryam Oils

Oct 31, 2025  on Shopify

Order Printer Pro has been doing an excellent job. Their team responds quickly and provides great support whenever we need help. They even implemented our custom requests efficiently and without delay. Really appreciate their fast service and professionalism — highly recommended!

Drinksalte.com

Oct 30, 2025  on Shopify

Great plugin and super support. This plugin made it effortless for us to include a PDF invoice in our order confirmation emails. Thank you

MoiataKozmetika

Oct 29, 2025  on Shopify

I needed to adjust some information in the invoice template and received swift help from Doriannys, who assisted me in resolving my issue. Thank you!

Buzz.energy

Oct 27, 2025  on Shopify

Easy to use app for creating complaint Tax Invoices, which Shopify does not do by default. Very responsive support for any issues.

Mokka-Napoli

Oct 27, 2025  on Shopify

I had an issue where our account was temporarily blocked after I took over as the new developer for our store. I reached out to support and was incredibly impressed. Doriannys responded almost immediately, understood the situation, and had our account unlocked within minutes. The support was not only fast and efficient but also extremely professional and friendly. This level of customer service, thanks to Doriannys, gives me great confidence in the app and the team behind it. Highly recommended!

Platatac

Oct 24, 2025  on Shopify

Out of all the Shopify apps I've evaluated and use, this was by far the easiest and quickest to setup. Support documentation to quickly customise the invoice template was also simple and concise - branding, adding ABN, changing email address to support email etc. This app quickly solved a big pain point, sending GST Tax Invoices to Australian customers, but nice to have for all our global customers.

Seaweed Enterprises Australia

Oct 24, 2025  on Shopify

FANTASTIC SERVICE! And a great app! If all the apps had this level of customer service what a wonderful world it would be! I needed PDF invoices for my wholesale customers and this app is perfect. And I needed some customisation on the PDF, they gave me the code to do it straight away! Highly recommend Order Printer Pro!

FORM Bikefitting

Oct 23, 2025  on Shopify

This page says up to 50 orders on a free subscription. That's not true. When I installed the app it staes that $10 will be charged each 30 days. I need this app to process under 50 orders to PDF every quarter. $10 per month is just not worth it. Really infuriating that the app falsely advertises a free option.

Susie's South Forty Confections

Oct 22, 2025  on Shopify

We have been using this app for over 2 years with shipping on our website. If there is ever and issue with the application, they are very prompt and efficient in helping to fix the problem right away. We have had others that take 2-3 days to fix an issue on their application. Would definitely recommend this application!!

南のアイデア工房

Oct 22, 2025  on Shopify

Very good customer service. The invoice download button seemed to disappeared when I upgraded the check page as Shopify required. I asked through chat and got feedback like in seconds. Very Nice!

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