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Customer reviews: Opus Cart Upsell Cart Drawer

Develop by Opus Team

Reviews (354)

Overall rating
5

What Merchants Think

Overall, merchants are extremely positive about the "Opus Cart Upsell Cart Drawer" app. They praise its effectiveness, user-friendly design, and outstanding customer service. Many reviewers emphasize the app's impactful features in improving cart conversion rates and average order value (AOV), often noting that such functionality is exceptional for a free app. The support team is frequently commended for their responsiveness and willingness to assist with customized solutions, making merchants feel valued and supported.

Key Strengths

  • Outstanding customer service team, frequently highlighted by name (e.g., Vivian, Katie, Lulla, Mia, Lucas), offering quick and personalized support.
  • Effective upsell and cross-sell features that have positively impacted customer conversion rates and average order values.
  • User-friendly interface that is easy to set up and use.
  • High level of customization options, allowing merchants to tailor the app to their specific needs.
  • Free access to premium features that typically require a fee in other applications.
  • Seamless integration with other apps and functionalities (e.g., multi-currency support, custom CSS).

Common Concerns

  • A few initial setup challenges, which were typically resolved with support assistance.
  • Some users desire additional feature options, such as checks on upsell based on total cart value.

Final Thoughts

The "Opus Cart Upsell Cart Drawer" app receives high praise from merchants for delivering exceptional value with a comprehensive suite of features, especially considering it is free. It is heralded for the exceptional support team that goes above and beyond to assist users with effective solutions and tailored customizations. The app stands out as a preferred choice for boosting cart conversions and overall store performance.

Luceko

Jun 02, 2025  on Shopify

Thanks to Lulla and David – really good customer support! I had an issue with my cart not working properly, but the Opus team – especially Lulla and David – fixed it incredibly fast. Their support was efficient, friendly, and made me feel truly taken care of. Great experience overall!

Elle Blooming

May 20, 2025  on Shopify

I had an amazing experience with the support team! They were incredibly helpful and quickly addressed all of my concerns. The layout issue in my cart was fixed promptly, and now everything looks perfect. I’m really happy with the service. Highly recommend!!!

FUJII

May 19, 2025  on Shopify

The app is super intuitive and easy to manage. The support is also one in a million. Asked Vivian for help with a checkout issue and the dev team helped me, thank you guys!!

Aurea Boutique

May 17, 2025  on Shopify

Great customer service! The team is responsive, helpful, and really cares about merchants. Highly recommend this app!

ASMC GmbH

May 17, 2025  on Shopify

Just wanted to drop a quick review because I’m honestly loving the flexibility your app gives for customizing the cart experience Makes a huge difference for us! Special shoutout to LULLA and DAVID for the amazing support – super helpful and quick! Keep it up, can’t wait to see what’s next!

Allure Home + Body

May 17, 2025  on Shopify

Great service from Katie. Love Opus Cart so much! I use for all my clients now after switching from MC

Ozello.nl

May 12, 2025  on Shopify

Amazing support & fast resolution I had an issue with the cart drawer freezing on my site, and the Opus team fixed it quickly and professionally. The support was super responsive, and they kept me updated throughout the process. Really impressed, highly recommend this app and their team!

LivinSmart

May 12, 2025  on Shopify

REALLY GOOD SUPPORT, LULLA IS SUCH A GOOD PERSON, SHE RESPONDS QUICKLY AND IS A REALLY HAPPY PERSON 10/10 FOR LULLA

Zelus Drinks

May 07, 2025  on Shopify

Vivian and Mia were highly efficient in resolving my setup issues. Looking forward to using this app further!

ArtsCrafted

Apr 28, 2025  on Shopify

Using the app for quite a some time now. The app is doing great for my store. Editing the review... I had some issues and kudos to Opus team, they are always their to understand issues, and to resolve quickly. Thanks team

Borras Outdoor

Apr 27, 2025  on Shopify

I sell to multiple countries and this app helps me to personalize the cart for all of them. It has many other good features too which definitely will rise conversions and AOV. It is very simple to use and their customer service is helpful and answers fast. Five stars also to my support agent Lulla who helped me to finish the settings.

Evolatte

Apr 26, 2025  on Shopify

The support is great! I needed help with the installation, and LULLA and DAVID helped me even on the weekend! Can't wait to try this app!

Pocokids

Apr 25, 2025  on Shopify

Very quick response, simple and seamless integration from Vivian! As you know, I don't require a plug-in to be perfect. There is no perfect thing in the world. The most important thing is the right one. What really makes people feel at ease is the meticulous service.

Avenelle

Apr 24, 2025  on Shopify

Good app, and very helpful customer support, support agent Lulla really stands out in her customer service abilities!

Oclean Europe Store

Apr 24, 2025  on Shopify

This plugin is amazing! It integrates multiple functions, allowing me to set up various activities simultaneously. Additionally, the online support staff(KATIE) are truly outstanding. They provided me with prompt and professional answers, which were extremely helpful.

Porthos

Apr 23, 2025  on Shopify

Opus Cart Upsell Cart Drawer proved to be the best shopping cart option for my store, with great value for money and excellent features even in the free version. In addition, the support was extremely efficient, helping me every time I needed it so that everything worked perfectly on my website. All the support staff were wonderful, especially Lulla, Katie and Vivian.

Akut SOS Clean Shop

Apr 22, 2025  on Shopify

Great app and very helpful support. I am still trying to resolve an issue caused by a third-party app. The issue is not yet resolved, but the support is so friendly and responsive and really willing to help. Also this issue has nothing to do with their app themselve. The app works like a charme, doing exactly what it should do!

Scents Creation

Apr 20, 2025  on Shopify

Outstanding Support – Huge Thanks to Katie & Lulla! The app itself is super intuitive and does exactly what it promises — but what really stood out to me today was the exceptional support. I had a few custom implementation questions and both Katie and Lulla went above and beyond to help. They were fast, knowledgeable, and genuinely cared about solving my issue — not just giving a generic answer. It’s rare to find support this good, and they made the entire experience smooth and stress-free. Massive shoutout to Katie & Lulla — you two are rockstars! ✨ Highly recommended — both the app and the amazing team behind it.

Lulamaya

Apr 19, 2025  on Shopify

One of the best support teams I've encountered on an app. Lulla was very helpful and even went out of their way to optimize my cart design to better match my store. 10/10.

AirMag Pro

Apr 18, 2025  on Shopify

The freedom to customize if better than any of the other cart apps I've tried. I had an excellent experience with Opus Carts support team. Very quick to respond, (faster than another popular app I was previously using) they helped me fix my exact problem, quickly making sure it's exactly how I wanted it. Best cart app I've tested.

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