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Customer reviews: Opus Cart Upsell Cart Drawer

Develop by Opus Team

Reviews (311)

Overall rating
5

What Merchants Think

Overall, merchants are extremely positive about the "Opus Cart Upsell Cart Drawer" app. They praise its effectiveness, user-friendly design, and outstanding customer service. Many reviewers emphasize the app's impactful features in improving cart conversion rates and average order value (AOV), often noting that such functionality is exceptional for a free app. The support team is frequently commended for their responsiveness and willingness to assist with customized solutions, making merchants feel valued and supported.

Key Strengths

  • Outstanding customer service team, frequently highlighted by name (e.g., Vivian, Katie, Lulla, Mia, Lucas), offering quick and personalized support.
  • Effective upsell and cross-sell features that have positively impacted customer conversion rates and average order values.
  • User-friendly interface that is easy to set up and use.
  • High level of customization options, allowing merchants to tailor the app to their specific needs.
  • Free access to premium features that typically require a fee in other applications.
  • Seamless integration with other apps and functionalities (e.g., multi-currency support, custom CSS).

Common Concerns

  • A few initial setup challenges, which were typically resolved with support assistance.
  • Some users desire additional feature options, such as checks on upsell based on total cart value.

Final Thoughts

The "Opus Cart Upsell Cart Drawer" app receives high praise from merchants for delivering exceptional value with a comprehensive suite of features, especially considering it is free. It is heralded for the exceptional support team that goes above and beyond to assist users with effective solutions and tailored customizations. The app stands out as a preferred choice for boosting cart conversions and overall store performance.

Dolomiti Italia SLRS

Mar 24, 2025  on Shopify

Un supporto eccezionale: professionale e sempre disponibile! di LULLA ✨ Ho avuto il piacere di ricevere assistenza da LULLA e ne sono rimasto entusiasta! Con infinita pazienza e competenza, mi ha aiutato a risolvere qualsiasi tipo di problema, fornendo risposte chiare e precise in tempi rapidissimi. La sua gentilezza e la capacità di capire le mie esigenze mi hanno fatto sentire davvero seguito e supportato. Non posso che dare 5 stelle a questa straordinaria assistente, che ha dimostrato di saper offrire un servizio di altissima qualità. Grazie di cuore, LULLA! Spero di poter contare ancora sul tuo aiuto in futuro.

La Ferme de Sainte Marthe

Mar 24, 2025  on Shopify

J'ai téléchargé Opus au lancement du site pour paramétrer des cadeaux offerts à partir d'un certain montant de panier et pour afficher les remises et les cadeaux de ces paliers et j'en suis très satisfaite ! L'application fonctionne très bien et quand je rencontre un souci, le support est très réactif ! J'ai échangé avec Lulla et Katie et à chaque fois elles ont su m'accompagner dans la résolution de mes problème avec une grande patience. App au top

Sans Valley

Mar 22, 2025  on Shopify

Quick & easy customer support, Timely solution to queries LULLA and dev DAVID were helpful in getting few issues sorted easily. The app was easy, quick to install and activate with many customizations as needed. Great work team!

Manakaz

Mar 20, 2025  on Shopify

Great app that meets all my needs ! The customer service is excellent and Vivian was very supportive. I fully recommend.

LederGlück Manufaktur

Mar 18, 2025  on Shopify

I was just trying the free version to enable some upselling items directly in the cart drawer. And it works perfectly! I had to change the app for my product optoins though, because mine (as most of available product options apps) was not compatible with Opus, leading to problems during checkout. I'm using the Avis Product Options App now, and this works perfectly together with Opus). Also, if you want to track the analytics to know how many upsells this app generates from your cart drawer, you have to accept that there is a property added to your upsold products that gets displayed on the customer order confirmation notification (email) etc. that looks like this: "__cd_opus_UpSell: xxxxxxx". Apparently, they can remove it for you, but then there is no way to track the number of upsells on the App's dashboard, which would be bad too. This is important to know and to inform yourself about beforehand. Other than that, the support from the team, especially from LULLA during my European evening time, was an outstanding experience, really. I never experienced a customer success agent as motivated like her. I'm still amazed by her way to help me: She was not only reacting instantly, guiding me through some special settings that I overlooked at a first glance, but she also checked my shop's frontend on her own and came up with some great ideas for CSS coding to match the Opus Upsell Cart Drawer's look & feel with the rest of my shop (e.g., making the button's corners rounded, and applying the same font family as I have in my shop). The crazy thing about it: I did not even ask for it! LULLA simply noticed this room for improvement on the fly, and she suggested to apply the needed CSS code. When I gladly accepted this idea, she implemented it within a single minute. Overall, a fantastic service and very useful app - highly recommended!

Larry's Catch

Mar 18, 2025  on Shopify

The app is very robust and much better then anything I have seen on the market. Any issue that I had was solved by my support agent LULLA within a matter of minutes. Highly recommend.

Mirai Clinical

Mar 18, 2025  on Shopify

Needed some font customizations as our target audience is older. Within minutes Lulla with customer support was abe to assist with making those changes happen.

ROSLET

Mar 18, 2025  on Shopify

app is great but need some more functions like: how to display many discount coupons and also if we choose rewards( free gift) then in cart page it shows selected product, rewards but not shows the upsells products without scrolling the cart page. all these 3 should shows on cart page without scrolling. I think in future this app can be improved more and then I will give it 5 star. By the way staff is really amazing . LULLA & KATIE Thank you.

Perfect Deals

Mar 17, 2025  on Shopify

Must-Have for Increasing average order value ! its a game-changer! Since installing this app, we’ve seen a noticeable increase in our average order value. The upsell and cross-sell features are easy to customise, and the app integrates seamlessly with our store. the support is top notch. specially Katie.

PUPIBOO

Mar 17, 2025  on Shopify

The customer service is EXCELLENT. Specifically Katie and Lulla who truly went above and beyond to help me. They both saw some inconsistencies in the design of my website and with my approval update the design to make it look better! At no charge!?!? I highly recommend using this app. The app is great and their customer service is even better.

nursebossstore

Mar 16, 2025  on Shopify

LULLA was my support agent today and let me just say, she was incredible! I love the app, and she helped me with the set up. I utilize all the features of the app as well.

Neded

Mar 16, 2025  on Shopify

So far I can really recommend the App, especially setting it all up and customise it all with the support from KATIE and dev MIA makes it all very easy and the card slider looks amazing! Cant wait to push my AOV with the rewards, upsells and co. Many thanks!

QuickChef

Mar 15, 2025  on Shopify

I highly recommend Opus Cart Upsell! It has truly taken my online business to the next level. The integration is seamless, and the features are exactly what I needed for effective upselling. What really impressed me is how it has increased my average order value without requiring any extra advertising. The tool offers personalized recommendations that fit perfectly with my products. A big thank you goes to Katie and Lulla, who were incredibly helpful throughout the entire process. Both were always available to answer my questions, and they gave me valuable tips on optimizing my upsell strategy. Their dedication and expertise made it so much easier for me to fully leverage the potential of Opus Cart. With Katie and Lulla's support, I always felt well-guided and informed. They ensured the entire process ran smoothly, and I was able to start seeing the benefits of the upsell system right away. I am more than satisfied and look forward to continuing to work with Opus Cart!

Lift Down

Mar 15, 2025  on Shopify

This app is great because it allows you to show different carts based on the country! Lulla helped me migrate to this app and helped me with all the customizations.

DEPOZ PATCH

Mar 15, 2025  on Shopify

Lulla a été très à l'écoute et rapide pour me venir en aide. Je trouve que le SAV est de très bonne qualité. Merci

Mr. Mod Watch

Mar 15, 2025  on Shopify

We’ve been using Opus Cart and are really impressed with the support team. They went above and beyond to help us integrate the app with our store, making sure everything worked smoothly with our custom setup. The customization options are great, and the team is always willing to assist with adjustments. Highly recommend if you’re looking for a flexible cart solution with top-notch support! Thank you Lulla!

temple of desire

Mar 14, 2025  on Shopify

Gigantischer Kundensupport! Das Team hat mir bei allen Fragen geholfen und alle Aufgaben tatsächlich nach meinen Wünschen umgesetzt. Die App ist sehr übersichtlich. Auch wenn Englisch nicht meine Muttersprache ist, ist alles verständlich und einfach umzusetzen!

Ma Jolie Boucle

Mar 13, 2025  on Shopify

Application vraiment efficace et pleines de fonctionnalités. Le support LULLA et JAYDEN m'ont beaucoup aidé a paramétrer mon panier.

Global Gadgets Store

Mar 12, 2025  on Shopify

Best cart app available for Shopify! Amazing support, I was assisted by LULLA and had an incredible experience!

Dog Appeal

Mar 12, 2025  on Shopify

אין לי מספיק מילים לתאר את רמת השירות המדהימה שקיבלתי מצוות המפתחים של אפליקציית Opus ל-Upsell בעגלת הקניות באתר שלי! בראש ובראשונה, מיה, ויויאן ודוד פשוט צוות של אלופים — מקצועיים, סבלניים, אדיבים ומוכשרים ברמות אחרות. מהרגע הראשון קיבלתי יחס אישי, תשומת לב לפרטים הכי קטנים, ומענה מהיר לכל שאלה ובקשה. הם ידעו בדיוק איך לקחת את החזון שלי ולהפוך אותו למציאות, עם פתרונות יצירתיים וחשיבה מחוץ לקופסה. השירות היה לא רק מהיר, אלא גם אנושי וחם, והרגשתי שיש לי על מי לסמוך בכל שלב. הם ליוו אותי יד ביד, לא ויתרו עד שהכל היה מושלם, והראו מעורבות אמיתית בהצלחה של האתר שלי. בזכותם, האופסייל בעגלה עובד בצורה חלקה, מקצועית, ומביא לי תוצאות מעולות. אם אתם מחפשים צוות שגם מקצועיות וגם נשמה נמצאים אצלו בראש סדר העדיפויות — Opus זה המקום! תודה ענקית מיה, ויויאן ודוד — אין ספק שעשיתם לי את הדרך הרבה יותר קלה, ואני ממליץ עליכם מכל הלב! ♥️♥️♥️♥️

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