Onepilot

Develop by Shopify

Free plan available

Boost agents' productivity by providing the orders' details

24/7 support

Order details retrieval

Ticket processing integration

Unified ticket center

Access knowledge bases

About Onepilot

Launched Jul 27, 2023

Built by Shopify

Address

Albany, NY, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Onepilot empowers e-merchants with a fully flexible solution to handle the customer service.

Onepilot makes Customer Care Outsourcing simple and flexible. We provide a 100% human, instant and 24/7 answer. With this application, we will be able to retrieve the information from each order and their status from Shopify so that our customer service agents can access them directly on their ticket processing page, the Ticket Center. This will be possible for all of our clients who integrate Shopify into our platform.

Resolving tickets from all ticketing tools at one place, the Ticket Center.
Regrouping all the back-office, payment tools, additional tools from customers.
Agents have access to knowledge bases, courses before resolving tickets.

Pros

Boosts agents' productivity by providing detailed order information
Simplifies and makes Customer Care Outsourcing flexible
Provides 100% human, instant, and 24/7 responses
Enables integration with Shopify to retrieve each order's information and status
Centralizes ticket handling in the Ticket Center
Supports resolving tickets from all ticketing tools at one place
Regroups various back-office functions, payment tools, and additional tools from customers
Equips agents with access to knowledge bases and courses before resolving tickets