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Customer reviews: Okendo: Reviews & Loyalty

Develop by Okendo

Okendo Reviews is a powerful Shopify app designed to help merchants collect and showcase customer reviews, boosting credibility and sales. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,136)

Overall rating
4.9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

Pinch Magic Fiber

Apr 04, 2025  on Shopify

Great app - great service

Creative Cat Co. Designs

Apr 03, 2025  on Shopify

Easy to use/customize and the support staff has been amazing! They are always quick to respond and super helpful. THANK YOU! :)

Fresh Patch

Apr 02, 2025  on Shopify

We're really happy with this review app and the service we've received from Laura over at Okendo. We wish we had moved to them sooner. Thank you!

Astrid & Miyu .us

Apr 02, 2025  on Shopify

Leonardo was very helpful and friendly!! Solved my query very quickly and was clear in their explanation.

Tropea

Apr 02, 2025  on Shopify

Andre is the man, helped me out a bunch when importing reviews, went above and beyond

GoodDay Puzzles

Mar 31, 2025  on Shopify

Great product, great service. Very happy customer.

Goose Creek Candle

Mar 31, 2025  on Shopify

Best reviews and loyalty app available! Very happy with the awesome team and service! Highly recommend!

Grab The Gold

Mar 31, 2025  on Shopify

Henry was amazing and so helpful as he gave us feedback on how to improve out website reviews page and more! I really enjoyed working with him.

Springrose

Mar 26, 2025  on Shopify

We've been using the Okendo app for a couple of years and have never had an issue with it. The app works great and the customer service has been fantastic. Henry T in particular has helped us when some connections were not set up properly and he suggested a few ways we could improve our use of the apps to try and increase referrals and reviews.

LONDONTOWN PRO

Mar 26, 2025  on Shopify

The Okendo staff has been super helpful with the syndication and customization of my widget.

HOLISTIFIC

Mar 26, 2025  on Shopify

We love using Okendo as our reviews widget. Its awesome! And the support is amazing!

Dolls and Accessories

Mar 25, 2025  on Shopify

We have started using Okendo for the Reviews and we are delighted with the way it works. The support they offer is outstanding, top notch!

Kalovy

Mar 25, 2025  on Shopify

I can't say enough good things about Okendo's customer service! Paulo was incredibly helpful in assisting me with importing my reviews and patiently walked me through some errors along the way. I would have never been able to do it on my own, and his support made the entire process seamless. Switching to Okendo Reviews was the best decision—I’m already so happy with the platform! Highly recommend!

GLDN

Mar 25, 2025  on Shopify

We have been using Okendo Reviews for a few years and recently added on Quizzes, Loyalty and Referrals to our suite of products. We have not only been incredibly impressed with the functionality and usability of their platform compared to previous review/loyalty partners, but with the amazing help we've received from their team! Their support, onboarding and customer success teams have been pivotal in helping us create a holistic experience onsite. We love having the ability to customize the branding and tone of the Okendo products and integrate them seamlessly across all areas of the customer experience!

SOPHIEGRACE

Mar 20, 2025  on Shopify

Okendo is a useful tool for our website. I had a meeting with Laura Gomez, and she's super helpful helping us optimize the platform!

Mariani

Mar 20, 2025  on Shopify

I recommend Okendo for the relative ease of use and ability to integrate with Klaviyo to boost growth. Henry Thompson is an exceptional human who listens intently and provides lightening fast, pertinent feedback for solutions and brand growth.

LoveBug Probiotics USA

Mar 20, 2025  on Shopify

Okendo's team have been forthcoming and available to jump in on a call whenever needed. Especially Karen Vargas, she's been incredibly helpful. The integration has been seamless, and the metrics and attributes are a brilliant feature.

WiFiBOX

Mar 19, 2025  on Shopify

It has been an excellent experience using Okendo for our products. With one SAAS, we are able to collect reviews, run referral program and even conduct the quiz. Our SEO has been greatly improved as shown by the higher ranking of some keywords in Google search result, after the use of Okendo for only half a year, especially in the Japanese side. I would highly recommend Okendo for any merchant using Shopify!

True Classic

Mar 19, 2025  on Shopify

Laura Ann has been an incredible Success Manager at Okendo! She is always proactive, responsive, and genuinely invested in helping us optimize our customer experience. Her deep knowledge of the platform, combined with her strategic insights, has made every interaction seamless and valuable. Whether it's troubleshooting, providing best practices, or suggesting new ways to leverage Okendo, she consistently goes above and beyond. Working with her has been an absolute pleasure, and her support has been instrumental in our success!

Ben Buckler Boards

Mar 17, 2025  on Shopify

Shiela from Okendo has been absolutely fantastic to work with! Her service is top-notch—she’s incredibly knowledgeable, responsive, and always goes above and beyond to help. No matter the issue, she finds a solution quickly and makes the whole process seamless. Highly recommend!

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