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Customer reviews: Okendo: Reviews & Loyalty

Develop by Okendo
<h3>What Merchants Think</h3> <p>Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.</p> <h3>Key Strengths</h3> <ul> <li>Ease of use and intuitive interface</li> <li>High level of customization options</li> <li>Seamless integration with Shopify and Klaviyo</li> <li>Responsive and supportive customer service</li> <li>Effective onboarding process</li> <li>Comprehensive solution with features like reviews, loyalty programs, and surveys</li> <li>Ability to boost customer engagement and trust</li> </ul> <h3>Common Concerns</h3> <ul> <li>Perceived high cost and confusing pricing structure</li> <li>Occasional customer service delays and responsiveness issues</li> <li>Some reports of disorganized onboarding experiences</li> <li>Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.</p>

Reviews (1,133)

Overall rating
4.9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

Evisage

Oct 17, 2024  on Shopify

Top support from Luigi! Gave me the right info!

Dumas

Oct 17, 2024  on Shopify

The app is amazing, highly customizable and you only pay for the size you are as a company. This week I had a problem and it was solved by Josh from Okendo in less than half a day. Amazing product and service, highly recommend.

Get Spicey

Oct 16, 2024  on Shopify

Okendo is the best reviews app! I have tried every referral app in the Shopify app store, and this is my favorite. I have installed it for multiple clients. The referrals are affordable and easy to set up. I love that it integrates with Klaviyo. And the support was kind enough to provide me with a code snippet to customize my fonts and colors.

IN BED Store

Oct 16, 2024  on Shopify

Okendo and in particularly sheila have been extremely supportive to our business needs, and always checking in and providing recommendations on optimisations. I would recommend!

Nexar Store

Oct 12, 2024  on Shopify

Excelente compra, me llego tal cual lo pedi

Relaxe

Oct 09, 2024  on Shopify

Editing review: Okendo support came through wonderfully. Especially Paulo. Thanks!

Milk Snob

Oct 08, 2024  on Shopify

Laura was very helpful! We reached out to make a change in the code so that our SMS requests for review would include a link, and she helped us to solve the problem quickly.

Kiddoodler

Oct 07, 2024  on Shopify

I had an issue for connecting okendo with pagefly and Josh of the okendo support helped me to fix the issue, thank you very much Josh !

Allora Cases

Oct 06, 2024  on Shopify

Really great customer service

WTHN

Oct 02, 2024  on Shopify

Laura G was extremely helpful in optimizing reviews on our website in order to drive conversion. She was quick to respond and fix any issues we saw.

Manmade

Oct 02, 2024  on Shopify

The app itself is world class, built for performance and we've seen a direct impact on the website's conversion rate. The team is also amazing to work with, very refreshing to have as a partner within shopify app ecosystem!

PALOMA Store

Oct 01, 2024  on Shopify

App fatta benissimo e completa! Il team inoltre è super disponibile e veloce nelle risposte! Top top top

Vésaura

Sep 30, 2024  on Shopify

The app is wonderful! Very good experience for us with the support team, especially Paulo. Very helpful with getting our widget fully customized. In my opinion, one of the best review apps out there!

Skout Organic

Sep 29, 2024  on Shopify

Okendo has been a great solution for capturing reviews for our company, and their support team is very helpful! I recently was having trouble figuring out how to code a dynamic review block in a Klaviyo email flow, and Shiela patiently helped me find a solution. She took the time to understand what I was trying to accomplish and where I was running into issues. And when it wasn't an easy answer, she worked with their tech team to come up with a solution. I appreciated her following through until we had a satisfactory solution!

SherDill Kitchen

Sep 28, 2024  on Shopify

Great app

COILBAR

Sep 28, 2024  on Shopify

I really enjoy this app so far. It's very easy to customize and use. I was able to upload reviews from another app using the Okendo template. When I had a problem with the star ratings appearing tiny on my product pages, Paulo from Okendo helped me quickly. I would recommend this review app to others.

Lime Crime

Sep 24, 2024  on Shopify

Okendo was easy to set up and is intuitive to use. We've experienced seamless support from onboarding a almost 2 years ago to present day, where we are expanding past reviews and exploring other capabilities like loyalty. The team has also been helpful in giving optimization suggestions which are greatly appreciated.

9PM Love

Sep 22, 2024  on Shopify

Great app awesome customer support always available and pretty quick

Taste Salud

Sep 19, 2024  on Shopify

Okendo allows our brand to bring everything together into 1 app. Their team is easy to work with and are always there to answer questions and help! I highly recommend Okendo to any brand looking to elevate their business! I recently got the chance to work with Laura and her team and once again the service was amazing!

Milano Collection Wigs

Sep 19, 2024  on Shopify

Very easy to use, and the account team are highly knowledgeable, informative, and pleasant.

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