Customer reviews: Okendo: Reviews & Loyalty

<h3>What Merchants Think</h3> <p>Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.</p> <h3>Key Strengths</h3> <ul> <li>Ease of use and intuitive interface</li> <li>High level of customization options</li> <li>Seamless integration with Shopify and Klaviyo</li> <li>Responsive and supportive customer service</li> <li>Effective onboarding process</li> <li>Comprehensive solution with features like reviews, loyalty programs, and surveys</li> <li>Ability to boost customer engagement and trust</li> </ul> <h3>Common Concerns</h3> <ul> <li>Perceived high cost and confusing pricing structure</li> <li>Occasional customer service delays and responsiveness issues</li> <li>Some reports of disorganized onboarding experiences</li> <li>Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.</p>

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Reviews (1,133)

Overall rating

4.9

5

301
4

8
3

2
2

4
1

6

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

Ease of use and intuitive interface
High level of customization options
Seamless integration with Shopify and Klaviyo
Responsive and supportive customer service
Effective onboarding process
Comprehensive solution with features like reviews, loyalty programs, and surveys
Ability to boost customer engagement and trust

Common Concerns

Perceived high cost and confusing pricing structure
Occasional customer service delays and responsiveness issues
Some reports of disorganized onboarding experiences
Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

FeelRooty

Dec 12, 2024 on Shopify

Great app with an amazing customer support! :)

SheBird

Dec 11, 2024 on Shopify

The app is very easy to learn and it has great features. Laura Gomez led a zoom meeting providing great information on how to get more reviews and incentivize customers. Great app and customer service!

GYMATHLETE

Dec 08, 2024 on Shopify

Great app and great service from Luigi!

EmbracingBlackCulture.com

Dec 04, 2024 on Shopify

When I was having issues integrating the app to my site, the staff responded immediately and helped me get things up and running right away.

Zelmin's Minty Mouth

Dec 04, 2024 on Shopify

Beyond impressed with the functionality and easy of use with Okendo's product!! And the onboarding team is 10/10 amazing...would HIGHLY recommend this platform for reviews!

RajaniMD

Dec 04, 2024 on Shopify

Helpful support team. Seeing an increase in our reviews since switching to this platform.

Spread The Love Foods

Dec 03, 2024 on Shopify

I was skeptical about Okendo when we first did an upgrade to all the bells and whistles. But now that we are using all the features, it made our website great and engaging especially to our most loyal customers. Great customer service as well. I had a recent optimization call with Laura Gomez and she helped me understand how to use the features even more. When you're paying a good amount of money for an app here on Shopify, it's good to have a good support system to go with it. Thanks Okendo.

The Sensory Store

Dec 01, 2024 on Shopify

Excellent customer service - Luigi quickly solved an issue I had with incorrect star reviews appearing from another app. Thanks!

WonderCrunch

Dec 01, 2024 on Shopify

Quick, helpful

HelloCues

Nov 24, 2024 on Shopify

The tool is intuitive but if you have a question the customer service team is super response and no question felt too silly to ask.

Ear Protect

Nov 24, 2024 on Shopify

Paulo from the support team has been great to ensure everything is set up!

Somme Institute

Nov 21, 2024 on Shopify

Amazing Team! Love that they have an annual check in and super easy interface!

Life With Aubrey

Nov 21, 2024 on Shopify

I was puzzled by the distorted display of my reviews, so I reached out to support and received a reply in just 3-5 minutes. Luigi was incredibly helpful and quickly resolved my issue. I highly recommend this app.

xBloom

Nov 20, 2024 on Shopify

toty

Nov 20, 2024 on Shopify

STYLEMITE SHOP

Nov 19, 2024 on Shopify

Perfect. great app and great service. really appreciate for this app & CS

Divinus Furniture

Nov 18, 2024 on Shopify

This app has been a game-changer for my store! The features are top-notch and have made collecting and showcasing reviews so much easier. It’s been incredibly helpful for building trust with my customers. The customer service is also excellent—Paulo went above and beyond to assist me and ensure everything was running smoothly. Highly recommend this app to anyone looking to enhance their store!

Ciao Pappy

Nov 17, 2024 on Shopify

Josh was so helpful with getting our reviews integrated and making it appear on our site just like we wanted! He was awesome!

MEDATURE

Nov 13, 2024 on Shopify

Paulo was very helpful in assisting us and quickly resolved our issue. He provided clear, step-by-step instructions that made the process easy to follow, and his patience and thorough approach made us feel confident in his support.

VITALITY

Nov 13, 2024 on Shopify

The customer support team, specifically Juan, was quick to respond and resolve our issue.