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Customer reviews: Okendo: Reviews & Loyalty

Develop by Okendo

Okendo Reviews is a powerful Shopify app designed to help merchants collect and showcase customer reviews, boosting credibility and sales. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,135)

Overall rating
4.9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

REEF

Jul 15, 2025  on Shopify

Solid tool for reviews, surveys, quizzes and more. Okendo has been a great partner as we've scaled our online business and built out feedback loop to help with continuous improvement. Their product teams continues build out useful features and the support their team provides (shout out Monica) is great.

RELAY

Jul 15, 2025  on Shopify

Incredible customer support and personalized attention. The platform itself is top notch however the support that is offered at every step or every implementation is best-in-class. Our account manager Brittany and tech lead Garrett are always responsive, informed and engaged any time we have a need. Highly recommend.

PYM

Jul 14, 2025  on Shopify

Best review app that plugs into Shopify. We can easily see why our customers love our products!

Stonehenge Health

Jul 14, 2025  on Shopify

Okendo Reviews is a great platform. Easy and intuitive to use. Highly integrated into Shopify. Great onboarding experience with Garrett. Seemless start, and we're off to the review races.

URBN WEST

Jul 14, 2025  on Shopify

I am not the most techy so all these new platforms can be daunting. I find the Okendo app mostly user friendly--but any time I get stuck, the customer service team works very hard to fix the issue or help me move things forward. They are quick, easy and fun to work with.

Ave Maria Press

Jul 10, 2025  on Shopify

The Okendo app works flawlessly and their customer service and customer success team is outstanding. Laura G. reached out to me when she noticed we weren't taking advantage of all of the features of our account and gave me simple, step-by-step instructions to get them set up in a matter of minutes!

Forgotten Skincare

Jul 10, 2025  on Shopify

Aside from Henry not knowing my correct zodiac sign (he guessed I was a Cancer, but I'm a Leo), he was everything you'd wish for in an Customer Success Specialist! He outlined clear step by step instructions about how to implement the NPS survey. Looking forward to our next steps and completing this task.

Precious Hollows

Jul 09, 2025  on Shopify

We have got to leave a 5 star review for Paulo and his service. Since we been with Shopify we don't believe that we have received any support quite like this. With not hesitation Paulo met all of our needs and extended great help and support. With that being said WE thank you again Paulo. Being that we just installed this app we will update with a future review for those who want to know about the app.

Neurogan Health

Jul 09, 2025  on Shopify

Great app—very customizable, and the customer-care team quickly helped us unlock its full potential.

Rosental

Jul 08, 2025  on Shopify

We work with Okendo Reviews and we are huge fans. It is super user friendly and has great features!

SKADI.

Jul 08, 2025  on Shopify

Leonardo helped me with some problems I faced. He is very skilled and fixed my problems within 10 minutes. Really nice platform!

DripDrop

Jul 08, 2025  on Shopify

Their onboarding team is excellent, especially if you get Chelsea Vecchiarelli!!

Lori Beds

Jul 07, 2025  on Shopify

Dimples

Jul 03, 2025  on Shopify

We’re currently building our store and have started using Okendo. The platform looks promising and super intuitive. Big shout-out to the support team, specially Paulo — friendly, and incredibly helpful for quizzes and reviews setup issues. Looking forward to launching with Okendo on board!

Splay Shoes

Jul 03, 2025  on Shopify

We use Okendo for loyalty and reviews. Team has been very helpful in getting things set up and working well.

Hyprleaf™

Jul 02, 2025  on Shopify

Excellent app and great service! :)

Meat N' Bone

Jul 02, 2025  on Shopify

Amazing features, great integration and best of all... SUPERB support. Chelsea and Brittany are just outstanding. Keep it up!!

Pit Barrel Cooker

Jul 01, 2025  on Shopify

Karen Vargas and the team made the process exquisite! I love the ease of use and quick changes that can be made on the website. The integration was basically seamless. The team at Okendo took alot of my migration from a different platform in their own hands and rocked it. I am excited to continue to grow my loyalty and review program!

Fable

Jul 01, 2025  on Shopify

Super helpful call with Laura to help us optimize our customer review requests !

Pryde Pets | prydepets.com

Jul 01, 2025  on Shopify

Great customer service!

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