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Customer reviews: Okendo: Reviews & Loyalty

Develop by Shopify

Okendo Reviews is a powerful Shopify app designed to help merchants collect and showcase customer reviews, boosting credibility and sales. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,234)

Overall rating
4.9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

Fleur du Mal

Sep 25, 2025  on Shopify

Easy to use for reviews and surveys! helpful team and great addition to our shopify.

Oxford Steels

Sep 25, 2025  on Shopify

Top notch customer service helped me get things up and running quickly

Mango+Bloom

Sep 25, 2025  on Shopify

The app offers much more than we could have imagined. And the support is top notch... Josh has always been very helpful, from the smallest to the most advanced issue to integrate the app with our brand seamlessly.

Bluecorn Candles

Sep 24, 2025  on Shopify

Great quiz-building app and awesome support from Amanda, who gave us lots of great optimization tips to make sure we're leveraging our quiz to its fullest effect. Highly recommend!

Shop FlavCity

Sep 23, 2025  on Shopify

We’ve been happy with Okendo since switching from another platform. The integration with Shopify and Klaviyo was seamless and made setup easy. Some flows could be better supported natively from klaviyo. The backend is intuitive—moderating reviews, managing questions, and using features have been smooth experiences. Customer support has always been fast, knowledgeable, and genuinely invested in our success, and offering regular best-practice check-ins.I would recommend for anyone looking for a robust, customizable review solution that prioritizes both merchant and customer experience.

Petit

Sep 23, 2025  on Shopify

The support team is pretty fast, I got in an issue and they showed me how to fix it. The product is also very good.

Design 10

Sep 23, 2025  on Shopify

Great review platform, excellent customer support from the team. Reasonable pricing for the function they offered.

Radiant Wellness

Sep 22, 2025  on Shopify

Okendo has been incredibly helpful in getting our reviews program up and running, and we’ve been very happy with the platform and results so far! Karen has been amazing! — friendly, professional, and so supportive throughout the entire onboarding process. I was truly impressed by the level of care and support she provided. 10/10 would recommend!

Mamma's Liquid Love

Sep 22, 2025  on Shopify

Amanda is super helpful and I truly feel like my account is being monitored and taken care of. I appreciate your support

VETCHY

Sep 19, 2025  on Shopify

BEST REVIEW APP out there in terms of functionality and customer service. We switched from Stamped to Okendo, and ever since then our reviews have been much easier to manage. We’re also seeing more customers leaving reviews and engaging with them. 100% recommend! On top of that, they truly put a lot of effort into customer success. Our success manager, Steven, is A+, Regularly check in with us to offer solutions that they bring to us, and that we wouldn’t have thought of otherwise.

Final Boss Sour

Sep 18, 2025  on Shopify

Okendo makes it so easy to get reviews, integrates with out tech stack seamlessly, is constantly rolling out new helpful features and provides great customer support. Our support specialist helps us tremendously to maximize our use of the platform and is so easy to work with. The team there is flexible and personable while delivering a solid product. Recommend.

HIGHBUCKLE.

Sep 18, 2025  on Shopify

Incredible helpfull customer experience. Juan helped me customized the app to my liking and very quickly aswell!

BFB Hair

Sep 17, 2025  on Shopify

Karen was AMAZING in helping us get up and running with Okendo. She went above and beyond to make sure we were transitioned over on a rushed timeline. She answered all our questions thoroughly and even sought extra help to resolve some reviews that failed to import. Could not recommend her enough- onboarding was a positive experience start to finish!

Hallelujah Diet

Sep 16, 2025  on Shopify

We’ve trusted Okendo for over three years and continue to highly recommend it. The onsite experience is seamless for our customers, while the backend is simple and efficient for our team to manage. Plus, the integrations with Klaviyo and Shopify run smoothly and reliably.

Rhokea

Sep 15, 2025  on Shopify

Great app and support !!!

La Purita

Sep 15, 2025  on Shopify

Marissa ha sido de mucha ayuda para poder optimizar todo el trabajo oquedal venimos teniendo junto a Okendo. Amamos el app, nos sirve de mucho para poder optimizar nuestra tienda online.

Blueprint Bryan Johnson

Sep 11, 2025  on Shopify

The team at Okendo has really gone above and beyond to help us get things set up. They're very responsive and provide wonderful guidance!

Made By Mary

Sep 11, 2025  on Shopify

I've used Okendo with two different brands and have been very happy with the tool and the support. They are very responsive with any questions and the tool itself is very user-friendly. It also integrates easily with our tech stack.

ZenShineArt

Sep 10, 2025  on Shopify

Highly recommend… this is a special piece of art - it looks like a sculpture just standing alone! As a kaleidoscope it is endlessly enthralling to move a light back and forth alongside its length at different speeds, and capturing the results on video using my phone camera allows me to make unique mind-blowing art!!!

BodyGuardz

Sep 10, 2025  on Shopify

The Okendo team has been incredible. From the sales experience through the onboarding, they have been great. The tool is incredibly easy to use and the pricing is fair. They helped us migrate our reviews from our previous platform in an efficient way. Super smooth!

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