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Customer reviews: Okendo: Reviews & Loyalty

Develop by Okendo

Reviews (1,127)

Overall rating
4.9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

Iles Formula

Jan 06, 2025  on Shopify

We only have wonderful things to say about Okendo – the app itself is worth its weight in gold (literally), and the support team have been nothing but helpful, prompt and friendly! We would recommend Okendo over and over again.

Simply Nootropics EU

Jan 05, 2025  on Shopify

We recently worked with Scott to migrate our Okendo reviews platform setup to our USA and EU stores, and the experience was outstanding. Scott handled the process incredibly fast, communicated clearly, and made what seemed like a daunting task feel seamless and straightforward. We’re super grateful for his support! The Okendo platform itself is excellent. It has everything we need in one place: reviews, post-purchase surveys, and quiz funnel. It’s the best reviews platform option out there in my opinion and i've tried many.

Merry People

Jan 04, 2025  on Shopify

Okendo has been a great addition to our review process. The platform’s user interface is incredibly intuitive, and navigating it across multiple regions is a breeze. Even more impressive is the support we’ve received—Ana and Scott have been there every step of the way with prompt, friendly, and knowledgeable service. We couldn’t be happier with Okendo and the team. Highly recommend!

Perfect Potion

Jan 04, 2025  on Shopify

We have recently migrated our loyalty program over to Okendo and have been blown away with the support we have been given from the team. Scott and Alannah always went above and beyond with helping us build, migrate and launch our program and we simply couldn't have done it without them. They stepped us through the process, and contributed a lot of time and resources to ensure we were ready to go under our 2 week turnover. The Okendo app is incredibly more user friendly than our previous platform, Loyalty lion, and we have already seen developments in the backend, analytics and front end customisation since our launch and feel comforted about the speed of their developments and improvements.

Zulu & Zephyr

Dec 22, 2024  on Shopify

Sheila and her team have been so helpful in providing assistance with online placement of reviews! We appreciate their prompt service. Thank you !

First Saturday Lime

Dec 22, 2024  on Shopify

The app is great and has definitely helped with our conversions and SEO! I didn't realize how much our plan included, but Laura scheduled an account optimization call and helped set everything up which is just going to help sales even more. Thanks, Laura!

Saltyface

Dec 18, 2024  on Shopify

We really like Okendo—their team is always helpful with troubleshooting, responds quickly, and handles our custom requests exceptionally well.

Vandy Crisps

Dec 18, 2024  on Shopify

Juan was very helpful - we are very happy with Okendo

auvnua

Dec 18, 2024  on Shopify

OKENDO's support is truly outstanding. I'm so grateful for resolving every potentially troublesome aspect. I am receiving tremendous help, and the website looks more professional now. I look forward to continued assistance in the future. Thank you very much. ✨ OKENDO 의 지원은 정말 훌륭합니다. 번거로울 수 있는 부분도 모두 해결해 줘서 너무나 감사해요. 정말 많은 도움을 받고 있습니다. 홈페이지가 더욱 프로페셔널하게 보입니다. 앞으로도 많은 도움 부탁합니다.

Blululi

Dec 17, 2024  on Shopify

Thank you for an intuitive and great app! Great customer support as well, Andrè was very helpful in helping us setting some additional features. Thanks again!

MDAiRE™

Dec 17, 2024  on Shopify

This is an easy to use and implement program. Laura is our customer success manager and she crushes it with quick fast solutions any time we have a questions!

Harmony Candle Co

Dec 17, 2024  on Shopify

Okendo is by far the best review app, I can't believe their staff actually helps you optimize your program setups.Thank you Josh for being so nice and helpful!

Drago

Dec 16, 2024  on Shopify

Great product and great customer service from Josh!

Jaydau

Dec 15, 2024  on Shopify

i love this app. to gives you the freedom you need. have one of the best customer service i have ever seen. i recomend okendo for every shop owner.

FeelRooty

Dec 12, 2024  on Shopify

Great app with an amazing customer support! :)

SheBird

Dec 11, 2024  on Shopify

The app is very easy to learn and it has great features. Laura Gomez led a zoom meeting providing great information on how to get more reviews and incentivize customers. Great app and customer service!

GYMATHLETE

Dec 08, 2024  on Shopify

Great app and great service from Luigi!

EmbracingBlackCulture.com

Dec 04, 2024  on Shopify

When I was having issues integrating the app to my site, the staff responded immediately and helped me get things up and running right away.

Zelmin's Minty Mouth

Dec 04, 2024  on Shopify

Beyond impressed with the functionality and easy of use with Okendo's product!! And the onboarding team is 10/10 amazing...would HIGHLY recommend this platform for reviews!

RajaniMD

Dec 04, 2024  on Shopify

Helpful support team. Seeing an increase in our reviews since switching to this platform.

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