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Customer reviews: Okendo: Reviews & Loyalty

Develop by Okendo

Okendo Reviews is a powerful Shopify app designed to help merchants collect and showcase customer reviews, boosting credibility and sales. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,076)

Overall rating
4.9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

The Fasion

May 01, 2025  on Shopify

Great support and nice app. You just have to click around 1-2 hours , and then it is pretty nice to understand and use. Great Support so far, and thanks to Jay for the great and prof support.

Funk It Wellness

Apr 30, 2025  on Shopify

Okendo has been a great platform! We use the reviews and quiz platform and have had a lot of success with both. Their support team is great and is at helping you make the most of the platform. Super satisfied!

Brake Free Technologies

Apr 30, 2025  on Shopify

Great app, great service as well from their team. Integration was easy and smooth. We migrated our reviews from our previous apps without an issue. The look and feel of the app on the site is top notch, with several customization options to match our branding. I love Okendo's site UI, everything is easy to understand and use. We've tried several top review app options and have been with Okendo for over a year and aren't looking to switch any time soon. Hope my review helps you make your decision.

ROYAL CODES

Apr 28, 2025  on Shopify

So far so good! I migrated from Loyalty Lion, Reviews.io, and Fairing surveys to roll them all into one, integrated program. Saved money and the UI/UX is much better IMO. Communication with the team has been great so far as well.

Vedge Nutrition

Apr 24, 2025  on Shopify

Excellent support from Amanda

Bridgewater Candle Company

Apr 23, 2025  on Shopify

We love the ease of use of Okendo and all that it offers. It easily integrates with our other platforms. A plus is the quick and helpful customer service that Leonardo gave us. They were able to walk us through and pinpoint an issue we were having in our Shopify theme.

SPLITS59

Apr 22, 2025  on Shopify

We've had a fantastic experience using this software from day one. The system is incredibly easy to use, even for those who aren’t tech-savvy. The intuitive design and clean interface make it simple to navigate and get up to speed quickly, which really helps our team stay efficient and focused. What really stands out are the helpful features that are built right in. From customizable tools to fit your companie's needs, to automated workflows and data analytics. Okendo also has seamless integration with other platforms, which helped us remove other systems to just focus on one. I can’t say enough good things about the support and customer success team. They’re responsive, knowledgeable, and genuinely invested in our success. Whether we’ve had a quick question or needed in-depth assistance, their support has been nothing short of amazing. If you're looking for a reliable, user-friendly solution with top-notch support, this is the one to go with. Highly recommended!

Smuuv Body

Apr 22, 2025  on Shopify

Absolutely incredible support from Kenn on the O'kenn-do team today! He went above and beyond to help us configure the Okendo Reviews App, and his patience, knowledge, and clear guidance made all the difference. It's rare to come across support this thoughtful and thorough — I genuinely can’t thank him enough. The app itself is powerful, but it’s the support team that really sets it apart. Huge personal shoutout to Kenn for making our setup smooth and stress-free! You can see it in action on our site: smuuvbody.com — definitely worth checking out!

Abrand Jeans AU

Apr 16, 2025  on Shopify

Okendo have been the G.O.A.T of reviews platforms. They devised a launch campaign that saw us generate reviews as quickly as possible.

happy being

Apr 16, 2025  on Shopify

Amanda is great and Okendo really finding Okendo to be a helpful too for getting and sharing our reviews. Thank you!

KAPLAN MD Skincare

Apr 15, 2025  on Shopify

We’ve had a really great experience using the Okendo app to manage our customer reviews. It works smoothly with our Shopify store and now we’re even able to sync reviews with TikTok Shop! Huge thank-you to Laura Gomez on the support team! She was super helpful, super responsive, and made the whole TikTok sync process way easier to understand.

Gertie

Apr 10, 2025  on Shopify

Okendo has been an absolute game changer for my business. Their support team was incredibly helpful — they resolved all my issues quickly and went above and beyond my expectations. I’m genuinely impressed by the level of service and attention to detail. I love using the app and highly recommend it to anyone looking to elevate their customer experience. Five stars from me!

Rizos Curls

Apr 07, 2025  on Shopify

We have been using Okendo for our reviews for some time now, and our feedback about the app and the company is entirely positive. The platform is user-friendly and adapts well to the changes on our site. Our Customer Success Manager, Steven, remains consistently upbeat, incredibly helpful, and is always ready to address our questions. We highly recommend Okendo for managing reviews.

breathemovedivine

Apr 07, 2025  on Shopify

I am very new to eCommerce and am very happy with my Okendo experience thus far. Customer service is fast and friendly. I plan to continue to use this app to help get the word out about my business. Thank you, Juan!

Guests on Earth

Apr 07, 2025  on Shopify

Henry Thomson is FANTASTIC! He proactively provided me with custom suggestions to optimize my performance with Okendo. And referred me to another colleague to optimize another part of my app. 10/10!

by Benson - Swedish Design

Apr 04, 2025  on Shopify

Happy to work with Okendo that offers such a big selection of very useful tools. Also the support is incredible! Thanks!

Pinch Magic Fiber

Apr 04, 2025  on Shopify

Great app - great service

Creative Cat Co. Designs

Apr 03, 2025  on Shopify

Easy to use/customize and the support staff has been amazing! They are always quick to respond and super helpful. THANK YOU! :)

Fresh Patch

Apr 02, 2025  on Shopify

We're really happy with this review app and the service we've received from Laura over at Okendo. We wish we had moved to them sooner. Thank you!

Astrid & Miyu .us

Apr 02, 2025  on Shopify

Leonardo was very helpful and friendly!! Solved my query very quickly and was clear in their explanation.

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