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Customer reviews: Okendo: Reviews & Loyalty

Develop by Okendo

Okendo Reviews is a powerful Shopify app designed to help merchants collect and showcase customer reviews, boosting credibility and sales. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,180)

Overall rating
4.9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

Daily Iced

Aug 14, 2025  on Shopify

A great reviews platform that is user friendly and easy to manage. The customer service team were so helpful and reliable, with a very quick response time.

Solshine Hair

Aug 14, 2025  on Shopify

Paulo is the man. Super helpful.

iPantry UAE

Aug 14, 2025  on Shopify

A well-designed app that's easy to use and manage. The service provided was impressive — the team was responsive, supportive, and quick to help whenever needed.

Revision Skincare

Aug 14, 2025  on Shopify

We've been using reviews and quizzes and absolutely love how simple and flexible they are—no coding required. The support has been exceptional. Steven truly listens to our needs, shares best practices, and offers thoughtful solutions. It's clear they genuinely care about their customers, which makes working with them a fantastic experience.

Pit Liquor

Aug 14, 2025  on Shopify

byrosiejane

Aug 14, 2025  on Shopify

We switched over to Okendo from a different review platform about 1 1/2 years ago, and it has been great! The Support team is really accessible (shout out to Steven for our helpful quarterly tbs) and it's an incredibly easy admin to navigate and use.

Humble Brands

Aug 13, 2025  on Shopify

We love Okendo! Seamless user experience and has been a wonderful tool to get to know our customers. The Okendo support is also great! Super fast response times and always really helpful.

Montana Knife Company

Aug 13, 2025  on Shopify

Okendo is a fantastic app for reviews, post-purchase surveys, and adding great info from customers to our product pages. We worked with Brock on the Onboarding team and he helped us through every step of the process and made sure our account was perfect before we got going! Highly recommend!

INTERIOR™

Aug 12, 2025  on Shopify

Super helpful! I had a rep named Juan and he was super attentive, very informative, and overall just super helpful. I usually stray from customer service chats as they don't typically end up being helpful for me, but Okendo definitely changed that!

good light world

Aug 12, 2025  on Shopify

Great customer support. Very quick to respond and to help solve issues/clarify questions. Thanks Juan!

Mingle Mocktails - Non Alcoholic Beverages

Aug 11, 2025  on Shopify

Okendo has been an amazing tool for capturing authentic customer reviews and building social proof. The platform is easy to use and has made a real impact on our conversions. A big thank you to our CSS, Laura, for her helpful support during our setup - she's been great to work with! Highly recommend Okendo to any brand looking to boost customer engagement!

Cosset, Inc.

Aug 11, 2025  on Shopify

Jay was amazing! Okendo has been so easy to use and the customer service is unbeatable. 10/10 would recommend any company to use this platform.

InfiniteAloe | Healthy skin is simple

Aug 08, 2025  on Shopify

Great app for reviews. We have been using Okendo for the last couple years and it has been much better than Yotpo or other review software for our store.

UnderXLabs

Aug 07, 2025  on Shopify

Paulo is a genius, solved my problem at lightning speed!

DRYFT1

Aug 07, 2025  on Shopify

Henry was awesome to work with helping us make some tweaks to our platform, really improved the way reviews were displaying and helping get more organized.

TMR Customs

Aug 07, 2025  on Shopify

Okendo is easy to use, and their support is great. Amanda has been very helpful in making tweaks to the app over the course of years to improve the functionality on my store. I'd highly recommend Okendo to anyone!

A.T. Cross

Aug 06, 2025  on Shopify

We are using Okendo for reviews, loyalty, and referrals. The platform itself is intuitive, customizable, and built to grow with us. Plus, it's eliminated the need for three separate apps and given us a unified view of our customer engagement. The onboarding and support team (particularly Meriem and Amanda) has been outstanding — responsive, strategic, and invested in our success. Couldn't ask for a better partner.

Brunel Beauty

Aug 06, 2025  on Shopify

Great speaking with Henry, super helpful!

SoftFrame Designs

Aug 06, 2025  on Shopify

We've been using Okendo for a few years now. Reviews display great on desktop and mobile and we like the customizations we can make to the design. Laura has been incredibly helpful and attentive to our account. She is always willing to answer our questions and goes the extra mile to ensure she is giving us the best advice and guidance. Very happy with the support and services!

ANNA'S

Aug 05, 2025  on Shopify

Shiela from Okendo has given us unwavering support since the start. She is always happy to jump on a call and give us tailored advice. We have improved our website reviews, referrals and loyalty programme thanks to Okendo and we would highly recommend their platform.

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