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Customer reviews: Okendo: Reviews & Loyalty

Develop by Okendo

Reviews (1,127)

Overall rating
4.9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

HeyBamboo

Feb 07, 2025  on Shopify

Okendo is great to use and has great customer support from Juan. Super fast and efficient.

Guard

Feb 05, 2025  on Shopify

Best review app we've used so far

June HH

Feb 04, 2025  on Shopify

I would highly recommend Okendo as it has been a very useful supporter for me to help market my product, retent my customers, and help express customers' reviews in a efficient and clear way. The customer service team is very professional and helpful. I am receiving their support every day. For example, André who has been an amazing support advisor who is not only professional, but also can think from the customers' point of views to provide valuable advice.

Tolu Australia

Jan 30, 2025  on Shopify

Great customer support, easy to deal, fast and reliable! - very happy with the app!

Nikkia Joy Cosmetics

Jan 30, 2025  on Shopify

Would always thank Okendo for the good assistance. Switched to different platform but eventually came back here. Migrating back is not that hard and they had assisted us. Also shout out to Paulo! - Jayne from The NJC Team

Five Skincare

Jan 26, 2025  on Shopify

Ich war eine der frühen Kund:innen von Okendo – die App war damals noch ganz neu auf dem Markt, genauso wie meine eigene Marke. Für uns war es von Anfang an entscheidend, Bewertungen für unsere Produkte zu sammeln, um Vertrauen aufzubauen und Fahrt aufzunehmen. Okendo war dafür der perfekte Partner. Bis heute bin ich durchgehend zufrieden mit der App. Kürzlich hatte ich ein Support-Gespräch mit Laura, die mir ein paar sehr hilfreiche Einstellungen gezeigt hat – der Service ist wirklich erstklassig. Wir nutzen aktuell nur die Bewertungsfunktion und sind damit sehr zufrieden. Die App und der Support sind top und uneingeschränkt empfehlenswert!

Voyage Luggage

Jan 23, 2025  on Shopify

Great customer service and have always been quick to reply and even give custom plans for our business use. Tons of app features. Only con I would say is that it is a little pricey with lots of paywalls but you get what you pay for.

MiniLuxe

Jan 22, 2025  on Shopify

Amanda was extremely helpful in explaining all of the features Okendo has to offer. Super appreciative of her help!

Remedy Organics

Jan 22, 2025  on Shopify

Knobby Underwear

Jan 22, 2025  on Shopify

The best onboarding I have experienced. Quick, simple and actually achieved what they said they would do. We changed from another review/loyalty platform, which I thought was going to be a major headache, particularly with loyalty points. To my surprise, the new program was created, all data imported and we were live within 3 weeks.

COSMART Creations

Jan 21, 2025  on Shopify

THIS HAS BEEN THE BEST CUSTOMER EXPERIENCE BY FAR IN A VERY LONG TIME. After it just didnt work out with another review app I have given it a last shot and tried Okendo. And straight away I had the same issue than before. Ratings and stars just wouldnt show up on all of the product pages. KAREN - who must be the most patient person ever!!! has been very quick in identifing the problem by checking it in my shop herself. She send looms on how to fix it and while she was at it solved a couple of other problems I had as well. So all in all WOW!!! She really made my day...it all works now and here is a super happy customer!!! 100% recommended!!!

Om Mushroom Superfood

Jan 21, 2025  on Shopify

Okendo is such a great platform. It allows us to keep track of all our reviews and they have a bunch of other cool features that makes engaging with our customers super smooth. Our Account Manager Amanda is great and super knowledgeable. Definitely would recommend Okendo!

Lulu Ave

Jan 16, 2025  on Shopify

so far I love it far better than any other apps Ive used!

CULTIVER - Australia

Jan 14, 2025  on Shopify

Fantastic support from Paulo. Super quick to respond and resolve an issue we were not able to figure out. Thank you :)

Sundays Company

Jan 12, 2025  on Shopify

Okendo is a great platform and seamlessly integrates with Klaviyo. The support team has been helpful and kind throughout our onboarding and optimization strategies.

FreezenSlush

Jan 12, 2025  on Shopify

Okendo has been a game-changer for our business! The platform is easy to use, highly customizable, and has boosted customer trust. Huge thanks to the support team for their amazing help—always responsive, patient, and dedicated. Highly recommend!

Svens Island New Zealand

Jan 11, 2025  on Shopify

Great service from Paulo and the team at Okendo! Quick to reply to any questions and the Okendo software is a game changer for us! A++ service would highly recommend

BleuBully Bedding

Jan 09, 2025  on Shopify

If you are a new business starting out (like us) you must download and use Okendo. Reviews matter signficantly to other buyers and also to the business for feedback. The Okendo help support is great in case you are confused or need help with something. It easily integrates with Shopify. You can customize the reviews with your own branding. It is great!

Rest Cure

Jan 09, 2025  on Shopify

Great service !

Galvin Green

Jan 07, 2025  on Shopify

Worked flawless since start, never any problems. Good support and awesome customer success management.

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