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Customer reviews: Okendo: Reviews & Loyalty

Develop by Okendo

Okendo Reviews is a powerful Shopify app designed to help merchants collect and showcase customer reviews, boosting credibility and sales. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,076)

Overall rating
4.9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

Aviator

May 21, 2025  on Shopify

GROUNDED®

May 21, 2025  on Shopify

awesome service!

Delhicious

May 21, 2025  on Shopify

Great app and great support - big shout out to Henry in the team!

Coverstore

May 20, 2025  on Shopify

Okendo's customer service team through the live chat is awesome! They are always ready to help and explain everything thoroughly. Juan helped me so much today.

Pretty in Print Art

May 17, 2025  on Shopify

Excellent customer service. I single-handedly run my business, so to have Laura G re-write my review emails, make the amends herself and create a dedicated reviews page for me, that was a huge help. Here’s hoping it results in more reviews

Zulu & Zephyr

May 14, 2025  on Shopify

Thank you for your suggestions to better optimise our store. Okendo are extremely collaborative and supportive.

Melani the label

May 12, 2025  on Shopify

We had a meeting scheduled in with Shiela and she was very helpful! She answered all our questions and walked us through the process of bumping up our review percentage as well as how we should refresh emails etc.

GIMMY

May 12, 2025  on Shopify

We've been using Okendo since the start of our company. It provides a lot of flexibility which we love, and has good translation features making it useful in our home market. The account mgmt team (Amanda) sincerely want the software to support our business growth and proactively think alongside you.

Bubble Universe

May 12, 2025  on Shopify

The Okendo team has been so proactive and helpful. Our website looks so much better with the reviews being activated and viewable. They have been wonderful to work with and provided lots of additional tools we can implement ourselves.

tottles

May 10, 2025  on Shopify

I've used Okendo at a work place and had such a great experience, both with the onboarding and technical support (and of course the platform is excellent), so when I launched my business it felt like an obvious decision to use Okendo. The team are excellent, the functionality is very user-friendly, and I will continue to sing Okendo's praises!

IOMI

May 09, 2025  on Shopify

Awesome and quick support

Ethical Bedding

May 09, 2025  on Shopify

Cracking product. Switched over from Yotpo. Great team for onboarding etc and customers love it.

Cool Kids Sticker Co.

May 08, 2025  on Shopify

Best customer service. Always so helpful. Great back end system. Very happy.

Ethique New Zealand

May 08, 2025  on Shopify

Paulo was super fast and helpful with my LiveChat query! They fixed the issue in real time, and I was very happy.

Peta Jane Beauty

May 08, 2025  on Shopify

We have been using Okendo for a few years now and it has been great. It's user friendly, customizable and the support team has always been a great help. Laura provides great insight, advice and support for using the platform to its full potential. Okendo makes managing and seeing our reviews very easy, which is important for our brand.

Vision Beam

May 08, 2025  on Shopify

The support team replied incredibly fast and solved exactly what I needed in no time. Super helpful and efficient. This is a top app, absolutely essential to have on your store. Highly recommend!

Almond Clear

May 07, 2025  on Shopify

We have been using the Okendo reviews app for many years and have had a great experience all along. They continually launch new features to improve their app and add more value for their customers. Their customer support is exceptional. Juan is always super helpful and takes care of questions and requests quickly and with expertise. I don't anticipate ever wanting to change review platforms!

Health Hut

May 06, 2025  on Shopify

The Only Nails

May 05, 2025  on Shopify

Very good customer service. always answer questions super fast and very helpful!

Kineon

May 02, 2025  on Shopify

Great support provided by the team, especially with Leonardo. He's super knowledgeable and extremely efficient in providing support when we need help. Thanks team!

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