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Customer reviews: Okendo: Reviews & Loyalty

Develop by Shopify

Okendo Reviews is a powerful Shopify app designed to help merchants collect and showcase customer reviews, boosting credibility and sales. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,266)

Overall rating
4.8

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

Scully's Wonderful Stuff

Nov 14, 2025  on Shopify

Henry is awesome. Step by stepped us through the ugrade and survey integrations. Super easy! Also, if you're heading down to Mexico City, he's a great source for vegetarian restaurants recco's.

Westwing

Nov 13, 2025  on Shopify

We have been using Okendo for our product reviews for some time now. Super easy set-up and intuitive admin interface. Our account manager is always available to answer questions and tries to resolve any issues as quickly as possible.

SVS

Nov 13, 2025  on Shopify

We've been through a few review platforms now, and onboarding with Okendo was by far one of the easiest. The onboarding team was excellent to work with (thanks Chelsea!!) and significantly reduced the workload our internal team is typically responsible for. The internal review solicitation emails are a little less customizable than we're typically used to, but our use is probably not the norm, and it's a super-minor issue in the grand scheme of things. We look forward to continuing to optimize Okendo to complement our growing needs.

My Secret Swim

Nov 12, 2025  on Shopify

paulo was so helpful, he customised exactly what i needed for my website, and did it all for me. thanks so much

Rowe Casa Organics

Nov 12, 2025  on Shopify

Okendo has been an incredible partner for managing our reviews, rewards program, and customer quizzes. The platform is easy to use, integrates with our tech stack seamlessly, and helps us capture authentic customer feedback that drives trust and repeat purchases. Their support team is always responsive and proactive — it's a great partnership.

Fur Professionals

Nov 11, 2025  on Shopify

The app is very user friendly and the support team is prompt in helping to resolve any issues!

Array

Nov 10, 2025  on Shopify

We’ve been using Okendo for a few years now and it’s been fantastic. Super easy to set up and use, and it looks great on our site without needing a lot of work. I love how flexible the templates are and how well it connects with Klaviyo, which makes automating reviews and emails so smooth. The support team is also really helpful and quick to respond whenever we need a hand. Definitely recommend if you’re looking for a reliable reviews app that just works.

iRESTORE Hair Growth System

Nov 10, 2025  on Shopify

Super helpful onboarding process to get us started. Providing all the help we'd need for a smooth transition!

Baseball Lifestyle 101

Nov 07, 2025  on Shopify

We have been using Okendo for a while for our reviews, and we transitioned our loyalty program over to Okendo a few months ago. Both programs are easy to set up & navigate. Our Account Manager is always helpful, and their chat feature in platform is helpful for smaller questions.

Wellbel

Nov 06, 2025  on Shopify

We've been using Okendo for over a year for reviews and post-purchase surveys. It's user-friendly for merchants. The templates are clean, functional, and customizable, which I love. Our account manager is always supportive, and the integration with Klaviyo enhances email functionality. I'd give it a 10 out of 10.

VIRUS USA

Nov 06, 2025  on Shopify

Our company has used Okendo for years but we recently re-downloaded it onto our new shopify store and the onboarding team (shoutout Karen and Sam) was INCREDIBLY amazing. Helped me walk through all the steps and get things built and sorted for our store just 2 weeks before the start of November - the busiest time of the year. We can't recommend this app more and the service team is amazing!

Korendy

Nov 05, 2025  on Shopify

Okendo has been an exceptional addition to our Shopify store. The platform is intuitive, reliable, and highly effective in managing customer reviews and building brand credibility. We have seen a noticeable improvement in customer engagement and conversion rates since implementing it. The support team is consistently responsive and professional, ensuring a smooth experience at every stage. We highly recommend Okendo to any brand looking to enhance customer trust and showcase authentic feedback.

Solluna by Kimberly Snyder

Nov 05, 2025  on Shopify

We recently switched from Yotpo to Okendo this past March, and the difference has been noticeable across the board. The user interface is cleaner and much easier for our team to manage, and the reviews display beautifully on-site — which has definitely supported our conversion. I also want to shout out Laura, our rep. She has been incredibly insightful and proactive, always following up with recommendations, making sure we’re using the platform to its fullest, and helping us optimize for the best results. Overall, we’ve seen positive impact from the switch, both in functionality and performance, and it’s been more cost-effective for us as well. Highly recommend.

Botany Farms

Nov 05, 2025  on Shopify

So much better than Yotpo! We migrated over to Okendo with a smooth and easy transition from our previous review platform. Everything migrated correctly and we received more help in the first week than we did with Yotpo in 4 years. Very happy with everything

Hypnos

Nov 04, 2025  on Shopify

Llevamos un tiempo con Okendo y la experiencia ha sido muy buena en todo sentido. La configuración, usabilidad y el acompañamiento del equipo, excelente.

The Sauna Republic

Nov 03, 2025  on Shopify

Very responsive team, and very good onboarding team. I highly recommend Okendo.

Path Projects

Oct 29, 2025  on Shopify

We had such a great experience onboarding with Okendo! Chelsea made everything smooth and easy to follow. She was patient, responsive, and really went the extra mile to make sure we were set up for success. We’re very thankful for her help and support throughout the process!

Iconicake

Oct 29, 2025  on Shopify

Extremely fast and efficient response. I'm so happy with this app!

Shop Chunks

Oct 23, 2025  on Shopify

Our customer success manager is great and gave super helpful feedback on how to get the most out of Okendo. Looking into more services from them, but so far, it's been 10/10.

Buddy Keychains Ltd

Oct 23, 2025  on Shopify

We switched from Stamped to Okendo. The customer support for making the transition effortless was amazing from Okendo (Josh) helped us with everything making the switch effortless. top tier customer support, thanks!

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