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Customer reviews: Okendo: Reviews & Loyalty

Develop by Shopify

Okendo Reviews is a powerful Shopify app designed to help merchants collect and showcase customer reviews, boosting credibility and sales. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,266)

Overall rating
4.8

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

ecoslay

Dec 02, 2025  on Shopify

I've really enjoyed using Okendo as our Reviews app for the past two years. It's easy to use, has great integrations and features and Okendo team members are always knowledgeable and willing to hop on a call to make sure that you are getting the best use from the app. Highly recommend!

The Sauna Place

Dec 01, 2025  on Shopify

Great support thank you.

Revigurize

Dec 01, 2025  on Shopify

Amazing! Very helpfull with the onboarding!!

Nomii

Nov 27, 2025  on Shopify

Paulo helped me out what a legend!

The Hemp Company

Nov 26, 2025  on Shopify

I’ve used several other review platforms, including Smile.io, Yotpo, and Stamped. Okendo offers all the benefits at a reasonable price, with an excellent customer support team and a great development team to assist with any issues. Our contact, Karen, is incredibly efficient and responsive, which made our website migration right before BFCM smooth and stress-free. I highly recommend Okendo!

Subversive Scents

Nov 26, 2025  on Shopify

Okendo is a great app for managing reviews and loyalty. As someone completely new to the platform, I found it very user-friendly and easy to navigate. It also provides valuable insights into how it boosts overall brand performance. The team are always super friendly and quick to offer any help needed - shoutout to Marissa, who in particular has been amazing and has supported our brand with optimisations and ways to boost our overall sales.

Fishwife

Nov 25, 2025  on Shopify

We migrated over to Okendo recently, and the team made the process super simple for us! We are really happy with the results, and excited to see how our partnership grows with time.

Privileged

Nov 24, 2025  on Shopify

We had just finished implementing Okendo app, and our onboarding specialist Karen has been a superstar in the whole process. She is very knowledgeable about the programs and made it very easy for us to navigate. Everything was up and running within two weeks!

EAROS

Nov 24, 2025  on Shopify

Henry Thompson was really helpful helping me set up the integrations to bring our Shopify reviews into Tik Tok and went above and beyond by offering me several tips to help us increase our review conversion, which will lead to more sales. Thank you so much!

Kate McLeod

Nov 24, 2025  on Shopify

We use Okendo for Surveys, Reviews, and recently added in Quizzes. Everything is so user-friendly and quick/easy to launch without a developer. The team is so fast, responsive, and a pleasure to work with! Chelsea was able to get our quiz live within a week with all the design updates we needed, taking over project management entirely. Brittany, our CSM, proactively highlights new features and makes them easy to implement. Overall, Okendo offers high-touch support & guidance and has meaningfully improved our on-site experience.

LYS Beauty

Nov 20, 2025  on Shopify

Okendo is incredible—super easy to use and packed with integrations that help elevate our reviews and further connect with our community. A huge shoutout to our account manager, Henry! He’s extremely knowledgeable and took the time to guide us through exactly what we needed to optimize our platform and improve the customer experience. I really appreciated how organized he was, coming prepared with a clear agenda and thoughtful follow-ups that kept us on track and set us up for success. Excited to see the future results. Thank you!

STAG Provisions

Nov 20, 2025  on Shopify

awesome tool with a great team of support, Henry has helped me a ton getting started with Okendo

RIFFE Web Store

Nov 19, 2025  on Shopify

We have been using Okendo for a few years. The platform is easy to navigate, and the connection with Klaviyo makes flows and emails seamless. The support team is quick to help with any questions and is proactive in reaching out to offer feedback for optimization and suggesting new tools that may be of value. Highly Recommended!

Fire Cold Plunge

Nov 19, 2025  on Shopify

Love Okendo! Henry did a great job setting things up for us and making our transition smooth. We love the custom questions we can ask, and the display looks great

PRx Performance

Nov 19, 2025  on Shopify

Just got done with an optimization call with Laura and it was fantastic! She brought up actual actionable items for us to address to get our review submissions and referrals increased. Couldn't be happier!

Skylark+Owl Canada

Nov 18, 2025  on Shopify

BLK + GRN, LLC

Nov 18, 2025  on Shopify

OSEA® Malibu

Nov 14, 2025  on Shopify

Working with Okendo has been an exceptional experience. Their support team is consistently responsive, knowledgeable, and genuinely invested in helping us find solutions quickly. Any time we’ve had a question or needed guidance, their team has been right there with clear, actionable answers.

Nearly Offensive

Nov 14, 2025  on Shopify

The Okendo app is super easy to set up and makes providing some really powerful features really super simple. The rapid and detailed responses I received from the Okendo customer service team (Shout out to Josh) were greatly appreciated and in a day and age where customer service feels very shackled and corporate, it was great to speak to some real humans who left me confident that I am supported fully in my use of the Okendo API.

ÆRA Care

Nov 14, 2025  on Shopify

Great experience so far and very helpful support!

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