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Customer reviews: Okendo: Reviews & Loyalty

Develop by Okendo

Reviews (1,127)

Overall rating
4.9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

Kyle Cavan

Feb 25, 2025  on Shopify

Me and my team have been using Okendo for a few years and are very happy with it's capabilities. It's user friendly and integrates very well with our website. I recently connected with Laura Gomez from their support team and she provided excellent recommendations for optimizing our reviews!

The Lad Collective

Feb 24, 2025  on Shopify

The customer service from Shiela has been good. Very reponsive.

KA! Empathogenics

Feb 24, 2025  on Shopify

We appreciate Okendo's support team, especially Laura. Thank you!

BUMPSUIT

Feb 24, 2025  on Shopify

Juan was able to help me with an issue I ran into swiftly! I appreciate such great customer service, especially when its quick!

Bug-A-Salt South Africa

Feb 20, 2025  on Shopify

Great product, great service!

ENLIGHTEN CANDLES

Feb 20, 2025  on Shopify

Okendo is awesome! super easy to use and makes showcasing customer reviews a breeze. Great feature set and customizable to match our brand's look. Also, their customer service is amazing—always quick to respond and genuinely helpful. Highly recommend!

Pudding Lady

Feb 19, 2025  on Shopify

Support was good, prompt and to the point.

HILTS

Feb 19, 2025  on Shopify

Great platform, easy onboarding, great help from the team.

Srikel Sport: Just for Better Pickleball Experience

Feb 18, 2025  on Shopify

It is big help for us. great service! Very patience!!! Thank you!

LIVE-LONGER.NET

Feb 17, 2025  on Shopify

Excellent customer support! They were quick to respond, friendly, and resolved my issue efficiently. Highly recommend!

abitat

Feb 14, 2025  on Shopify

Great support!

Dogistry

Feb 13, 2025  on Shopify

Excellent experience. Wonderful tool and customer service.

The Detail Store

Feb 12, 2025  on Shopify

Coming across from Yotpo, the Okendo platform has altogether been superior not just from a functionality stand point but also from a price perspective for what it offers. It is key that we work with a reliable reviews partner as these tools go a long way in building credibility & trust with our customers. It would be great if all their integrations available in the USA were also offered in Australia, but overall, I’d still give them a strong rating. Amanda has played a key role in keeping our account on track and ensuring we receive the necessary support. It's been a pretty seamless experience overall.

Annie Rose

Feb 12, 2025  on Shopify

Great support. Paulo fixed my issue for me easily and fast!

MycoMood

Feb 12, 2025  on Shopify

Okendo's onboarding process is detail-oriented, and the feature I appreciate the most is the one-stop solution that offers loyalty programs, reviews, etc. It allows seamless integration while also gathering useful data from surveys. I would say this is one of the best review solutions for e-commerce.

rockflowerpaper

Feb 12, 2025  on Shopify

Been very happy with Okendo since we started using it a couple years ago. It has way more capabilities for our complex product catalog than previous review apps we have used. I needed a custom on-site solution and Okendo's support was very helpful and got it done for me no problem in a timely manner. Thank you!

Diddi and Bea

Feb 12, 2025  on Shopify

Okendo is the best review app!! I use the free version and there is a lot of customizable options and widgets you can use on your store. The customer service is also AMAZING! I have messaged them 3-4 times and every time they have resolved my question and/or fixed a problem I was having. Shout out to Juan, who has been such a huge help! I would 100% recommend them to any Shopify store looking for a review app.

SoWell

Feb 12, 2025  on Shopify

I have worked with other reviews and loyalty apps in the past and Okendo is the best! Their support team is top notch and helps us maximize our results with the platform. Love Okendo!

CWENCH Canada

Feb 12, 2025  on Shopify

We just launched our loyalty platform on Okendo and the support getting live has been great. Meriem from Okendo was really helpful answering all of our questions, troubleshooting issues, helping us configure the program and even working through some creative solutions around custom actions unique to our program. Would recommend!

RetroCameraFix

Feb 11, 2025  on Shopify

Very considerate and responsive customer support. Thank you Josh for all your help.

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