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Customer reviews: Okendo: Reviews & Loyalty

Develop by Okendo

Okendo Reviews is a powerful Shopify app designed to help merchants collect and showcase customer reviews, boosting credibility and sales. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,180)

Overall rating
4.9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

BFB Hair

Sep 17, 2025  on Shopify

Karen was AMAZING in helping us get up and running with Okendo. She went above and beyond to make sure we were transitioned over on a rushed timeline. She answered all our questions thoroughly and even sought extra help to resolve some reviews that failed to import. Could not recommend her enough- onboarding was a positive experience start to finish!

Hallelujah Diet

Sep 16, 2025  on Shopify

We’ve trusted Okendo for over three years and continue to highly recommend it. The onsite experience is seamless for our customers, while the backend is simple and efficient for our team to manage. Plus, the integrations with Klaviyo and Shopify run smoothly and reliably.

Rhokea

Sep 15, 2025  on Shopify

Great app and support !!!

La Purita

Sep 15, 2025  on Shopify

Marissa ha sido de mucha ayuda para poder optimizar todo el trabajo oquedal venimos teniendo junto a Okendo. Amamos el app, nos sirve de mucho para poder optimizar nuestra tienda online.

Blueprint Bryan Johnson

Sep 11, 2025  on Shopify

The team at Okendo has really gone above and beyond to help us get things set up. They're very responsive and provide wonderful guidance!

Made By Mary

Sep 11, 2025  on Shopify

I've used Okendo with two different brands and have been very happy with the tool and the support. They are very responsive with any questions and the tool itself is very user-friendly. It also integrates easily with our tech stack.

ZenShineArt

Sep 10, 2025  on Shopify

Highly recommend… this is a special piece of art - it looks like a sculpture just standing alone! As a kaleidoscope it is endlessly enthralling to move a light back and forth alongside its length at different speeds, and capturing the results on video using my phone camera allows me to make unique mind-blowing art!!!

BodyGuardz

Sep 10, 2025  on Shopify

The Okendo team has been incredible. From the sales experience through the onboarding, they have been great. The tool is incredibly easy to use and the pricing is fair. They helped us migrate our reviews from our previous platform in an efficient way. Super smooth!

LNDR

Sep 09, 2025  on Shopify

The team is very responsive and helpful. I know I can always count on the Okendo team.

Sheets & Giggles

Sep 09, 2025  on Shopify

Okendo has been fabulous to work with for our reviews software, and always responsive to our individual company needs. Thanks especially to Laura G., who was exceptional in the customer care department.

amika canada

Sep 09, 2025  on Shopify

We're loving Okendo for reviews + surveys! We came to Okendo from a competitor and have been very happy since switching. It was very easy to integrate and set up. The UI on the back end is easy to navigate- moderating reviews and questions is very easy, as is the syndication feature which is very helpful for stores with multiple markets. We've recently started using some of the AI features and are excited to see how that helps us grow and convert! We've also found Okendo support to be more responsive/ helpful than our former reviews partner.

SheBANG! Woman

Sep 08, 2025  on Shopify

Fantastic support

Chief Nutrition (Australia)

Sep 05, 2025  on Shopify

Great features and really good support. Highly recommend

Peace Coffee

Sep 05, 2025  on Shopify

Great to work with and meets all our requirements! Laura and team have also provided exceptional recommendations to improve our loyalty program over time, all easily implementable or even taken on by Okendo's team.

Air & Anchor

Sep 05, 2025  on Shopify

Okendo is very useful as it relates to customer reviews and flows. Allows our customers to upload visuals, videos and additionally let them review our company as a whole. Support is accessible and helpful.

Crane Wellness

Sep 04, 2025  on Shopify

Great customer service. Paulo really helped out with importing our current reviews over and making sure they were all in correctly. Also quick to help us make sure the overall account is set up with email sequences, rewards and integrations. Really appreciate all of the help! The widgets look great too!

Bad Birdie

Sep 03, 2025  on Shopify

Great platform, intuitive to use and accompanied by a proactive team.

Sunday Swagger

Sep 03, 2025  on Shopify

We’re picky about apps. Okendo earned its spot: photo/video reviews, fit attributes, and painless moderation. It’s fast, looks clean, and plays nice with Klaviyo. Our customers get the info they need, our team gets fewer questions—win-win.

XCVI

Aug 28, 2025  on Shopify

We've been using Okendo Reviews for a few years now. When we first switched, due to the Klaviyo integration, our number of submitted reviews more than doubled - just by implementing their default suggestions. Since then it's been easy to manage and we meet regularly with a rep who guides us for further improvements. Highly recommend!

ZOUSZ

Aug 28, 2025  on Shopify

Good customer service from Laura Gomez :)

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