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Customer reviews: Okendo: Reviews & Loyalty

Develop by Okendo

Okendo Reviews is a powerful Shopify app designed to help merchants collect and showcase customer reviews, boosting credibility and sales. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,076)

Overall rating
4.9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

Scripture Type

Jun 12, 2025  on Shopify

I've used Okendo for reviews with several clients as well as my own brand and it's performed really well. Very intuitive and Amanda on the success team was very helpful in showing additional ways to optimize my program. Highly recommend

Valerie

Jun 11, 2025  on Shopify

We've been using Okendo reviews since launching, and have recommended to multiple clients. Great features and easy to integrate on the website. No need to look elsewhere.

Andy & Evan

Jun 11, 2025  on Shopify

Huge shoutout to the Okendo team—especially Amanda! She checked in out of the blue and helped me level up our review game in a way that was super easy and actually fun. It's rare to get that kind of hands-on support these days. Just really appreciate how on it and helpful their whole team is.

CULTIVER - USA

Jun 10, 2025  on Shopify

Okendo provides excellent service with exceptional customer support. Our Customer Success Specialist, Sheila, has been fantastic to work with. Her deep knowledge of the platform and clear explanations of review optimisation strategies were exactly what we needed. She was responsive to our questions, and provided practical recommendations we can implement immediately. Highly recommend both the platform and their outstanding team.

Kashwere

Jun 10, 2025  on Shopify

Henry Thompson is THE BEST. We had a bit of a rough launch on our Referrals program with users finding a quick way to abuse the system, being told certain things could/couldn't work, and general confusion. We let Okendo know we needed more detailed help, and they sent Henry. We don't even feel like we need to ask questions, as Henry is always several steps ahead of where we are thinking and provides advice that makes PERFECT sense. The kind of advice an old friend would give you, that changes your world view. But, you know... With Okendo instead. Henry reviews our Referrals program daily presently, after making improvements to it, just in case something weird happens again. TL;DR: Henry is amazing, he's got us excited to work on and improve even already well performing aspects of our Okendo products!

Masontops.com

Jun 10, 2025  on Shopify

Super helpful app for collecting reviews!

Tomlinson's Feed

Jun 10, 2025  on Shopify

Okendo solved all our prior review/notification issues and more. Their customer support team is quick to give you a response, dedicated to your success, and always ready to help. The app is very user-friendly. You'll be up and running in no time.

Redu Sculpt

Jun 06, 2025  on Shopify

What we value most about Okendo is the strategic support we receive for our accounts. Having a dedicated team that consistently provides actionable recommendations has made a significant difference in our performance. The reviews module is robust and allows us to showcase testimonials. We also rely on the email and survey modules, which are well-integrated and enable us to automate feedback and data collection.

Love People Co.

Jun 05, 2025  on Shopify

Amazing Reviews app for small businesses. I looked at at least 7 different apps on Shopify for reviews, and this one is by far the best value for money and has great features. Amazing customer support team. I worked with Paulo and he was a great help and responsive during my query.

CS2™

Jun 04, 2025  on Shopify

Shakti Mat Australia

Jun 03, 2025  on Shopify

Nothing but good things to say about this app - 10/10! From our initial few calls with Alex, onboarding with Alannah, and making the most of our account with Ana, we've had a perfect experience with this app! Our requirements haven't been the most straightforward but the team have been ridiculously helpful and held our hand every step of the way. Would highly recommend, especially if your current app isn't up to standards as ours wasn't.

MÖSS

Jun 03, 2025  on Shopify

I found the perfect match, really!

Max Effort Muscle

Jun 03, 2025  on Shopify

Laura's done a great job helping us optimize our account. Pointing out the low-hanging fruit, finding & sending resources when we need them, and answering any questions we have.

Alamour The Label

Jun 03, 2025  on Shopify

Okendo is very supportive. And Shiela is very patient & understanding when it comes to succeeding the brand! Highly recommend this app and what they do !

Zentura

May 30, 2025  on Shopify

Just got the software but its working very well. Love the pricing tiers and how quality the software is!

Giulia Basso

May 28, 2025  on Shopify

Fantastic app! I had a great experience, before purchasing the service, we had a call where they walked me through all the features and capabilities. Most importantly, the team was incredibly helpful and supportive in getting everything set up. Highly recommended!

ConfidenceClub

May 27, 2025  on Shopify

We've been using Okendo reviews for several years and it continues to prove to be a leader in its category. It's especially good at syndication and integrates well into our support ecosystem (incl Gorgias, Klaviyo) so that we can engage customers effectively. I've been particularly impressed with their team's willingness to take an active role in working with us through our evolution and a special mention of Ana for how well she's supported us over the years.

May Lindstrom Skin

May 26, 2025  on Shopify

Leo was so helpful and quick to reply when I needed help with sharing a URL for a specific campaign. Okendo is easy to use and their staff is always quick to respond and provide good solutions.

LINDASIETO

May 22, 2025  on Shopify

A pleasure to use this app, looks great with a user friendly interface / integration. I also had the best experience when needed support regarding a custom coding request. The code was updated in minutes, with the amazing support from Josh, thanks for that!

Lack of Color US

May 22, 2025  on Shopify

We've had an incredible experience with the Okendo team. We've been using aspects of their services for years, and recently onboarded a new feature they offer. We cannot recommend their services highly enough. Their customer support has been consistently helpful and responsive, and their dedication to our business’s success is something we’re truly grateful for.

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