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Customer reviews: Okendo: Reviews & Loyalty

Develop by Okendo

Okendo Reviews is a powerful Shopify app designed to help merchants collect and showcase customer reviews, boosting credibility and sales. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,136)

Overall rating
4.9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

eyeam

Aug 12, 2024  on Shopify

The best review platform for Shopify without question. What sets Okendo apart, other than the mega amounts of functinality and personalisation even on the lowestplan, is its support. We installed for our site and Josh was an absolute legend and helped get Okendo up and running with a number of personalisations. Great service & great app....thank you

Só Dança USA

Aug 12, 2024  on Shopify

Laura was great to work with and helped us optimize our use of Okendo! Thank you, Laura!

Mirror Skin

Aug 11, 2024  on Shopify

Absolutely love Okendo - easy to use and super effective. Referral system is great! Most importantly, customer service has been perfect.

TUMERI

Aug 11, 2024  on Shopify

Overall a great platform and tool for reviews!

Blissshe

Aug 10, 2024  on Shopify

It is a very good evaluation software to increase the conversion rate of the store and the staff is very patient and helpful!

Playful Promises

Aug 08, 2024  on Shopify

This app is great value for money, offering a wide variety of functionality and integrations to other apps to be able to loop together the tech stack. Shiela was particularly helpful in helping set up our reviews on the new widget and making amendments to help customers filter.

Jukebox

Aug 07, 2024  on Shopify

Amazing customer support!! Paulo is the best. In general, I really love the capabilities and the team is so responsive and helps take on new asks to accommodate our business. We recommend Okendo to everyone in the industry and really appreciate their partnership.

MyAleph

Aug 07, 2024  on Shopify

We've been using the Okendo app for reviews, and from day one, the support from their team has been exceptional. When we needed help with the initial setup, they jumped in and got everything running smoothly right away. Unlike most apps, Okendo's team is incredibly hands-on. Recently, we had a few questions about modifying reviews and adjusting their appearance on our site. Juan was incredibly knowledgeable and helpful, making sure everything looked perfect. He seamlessly updated the aesthetics of our reviews, and we couldn't be happier with the results.

Reme Beauty

Aug 05, 2024  on Shopify

I have been using okendo for almost a year now on the basic plan. Even though we're on basic, I have to admit their customer service is impeccable. They're quick to respond and almost immediately solve my questions/problems. They're always willing to go above and beyond for you.You need a good vendor like this to get your business up & running!

The Friendly Fat Company

Aug 04, 2024  on Shopify

Flawless support!

Made For Life Organics

Aug 01, 2024  on Shopify

Great custom assistance from Giovanni at support. The app works well for us and integrates well with our tech stack. Thank you team OKENDO. Would highly recommend.

Peak Cocktails

Jul 31, 2024  on Shopify

The Okendo app works great, the Okendo team provides great support. All in all, a great experience over the last 2 years of working with them on Reviews, Surveys, Loyalty, and now Referrals. I had the pleasure of working with Laura who has analyzed our store and provided recommendations to optimize our performance.

Earlwood Equine

Jul 30, 2024  on Shopify

I have used Okendo for years now, but recently wondered if there were ways I could do some things quickly and in bulk, that I was previously doing manually. Jumped on the live chat, and they instantly helped me out. Wish I'd asked earlier! Super app!

PierrePark

Jul 30, 2024  on Shopify

I'm happy with my move to Okendo. If you're frustrated with Yotpo and its customer support like I was, you'll find life much better after migrating to Okendo. Shoutout to Juan for answering my questions and solving my problems. Okendo is not one of those companies that outsources customer support to the cheapest option at the expense of its customers. I highly recommend Okendo.

Potluck

Jul 30, 2024  on Shopify

Daniel from Okendo was super helpful and went above and beyond what I expected to answer all of our questions and help us out. Would recommend!

KKOKDAM

Jul 30, 2024  on Shopify

They are so nice and do what you want!

Heelalujah

Jul 30, 2024  on Shopify

Love Okendo! Amazing support - super responsive.

OG Culture

Jul 29, 2024  on Shopify

Shiela has been very helpful and fast to solve all my questions.

ALULU

Jul 29, 2024  on Shopify

Paulo is a great help!

tlali•pani

Jul 29, 2024  on Shopify

Good, prompt service. We appreciate the effort and timeliness of responses. Thank you!

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