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Customer reviews: Okendo: Reviews & Loyalty

Develop by Okendo

Okendo Reviews is a powerful Shopify app designed to help merchants collect and showcase customer reviews, boosting credibility and sales. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,090)

Overall rating
4.9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

VestaZen

Jun 18, 2024  on Shopify

Luigi did an awesome job by helping me with my trouble, looking forward to keep working with people like him.

Bare Biology

Jun 18, 2024  on Shopify

Very helpful customer service, always get back to me super quickly. Can't fault them! App is pretty intuitive. Wish you could create review carousels from your groups in the theme editor, but they do get the dev work for you quickly so it's not too much of an issue.

Breath Sleep Tape

Jun 17, 2024  on Shopify

I had excellent support from the team at Okendo, really helpful, clear and answered all of my questions in the early stages of getting my reviews page set up.

Press and Peel

Jun 16, 2024  on Shopify

Fantastic review app! Support is always so fast to assist to get everything displayed correctly. Definitely recommend.

The Flatpack Company

Jun 16, 2024  on Shopify

Works great, plenty of customization in how you request reviews from customers and how you display them on the site. Most important is that it looks great on the site. Support has been consistently s top-notch.... Juan logged onto our site and quickly fixed things after another dev broke things :)

Outback Tails

Jun 12, 2024  on Shopify

SO simple to transfer over to Okendo. Any display issues were quickly fixed by the Okendo team - they don't expect you to know how to code which is helpful! Highly recomend.

PTP Fit (US)

Jun 12, 2024  on Shopify

We've been very fortunate with our account management team and their support for hosting Okendo on multiple sites in multiple regions. We have had a few minor tech challenges but they always reply promptly and with the right advice! The reviews are easy to manage and the back end straightforward to navigate! Highly recommend.

My Skin Coach

Jun 11, 2024  on Shopify

Excellent customer service, Josh was awesome and provided simple to understand explanations. Looking forward to working together more.

BuildFastFormula

Jun 11, 2024  on Shopify

Great product and helpful service with integration.

feelrooty.eu

Jun 11, 2024  on Shopify

The BEST customer support ever. Fast, reliable and very skilled. Love the app and love their team! :)

Pro Coffee Gear

Jun 10, 2024  on Shopify

Okendo's been a great tool for our company in displaying our customer reviews. Their customer service is also topnotch with Juan being really helpful with our concerns.

Benoora

Jun 10, 2024  on Shopify

Very fast support!

Dreamland Baby

Jun 09, 2024  on Shopify

We love Okendo. Easy to setup, great support, and is impactful for our business.

Jaspr

Jun 09, 2024  on Shopify

Great company! Okendo is always quick to respond for any questions and attentive in their assistance. The platform is easy to use and their team members are friendly and knowledgeable. Highly recommend!

LEXINGTON BAKES

Jun 08, 2024  on Shopify

Awesome and fast support.

Simple Modern

Jun 06, 2024  on Shopify

We've been using Okendo for Reviews for about a year and just added their Survey package. It's been insightful and helpful in a really short amount of time. The UI is intuitive and all the basic functions you want are there.

DoggieLawn

Jun 06, 2024  on Shopify

We recently switched from Yotpo to Okendo, and we couldn't be happier with our decision! The transfer process was seamless thanks to Okendo's exceptional support team. They guided us every step of the way, creating a detailed checklist to ensure everything went smoothly. Since the move, we've been able to personalize and polish our email requests through the Klaviyo integration, which was not possible with Yotpo. Additionally, we can now send review requests via SMS through Attentive, another feature we previously lacked. These new capabilities have significantly increased our review count. The Okendo platform is much easier to navigate and manage. Our account manager has been incredibly helpful, providing valuable recommendations and support to help us achieve our goals. Overall, we highly recommend Okendo for its superior functionality and outstanding customer service.

Mom Friends

Jun 05, 2024  on Shopify

Installation was a breeze and the app is intuitive and easy to use, but what makes Okendo a spectacular app is the customer service. I spent about an hour trying to solve a problem using their comprehensive documentation but I was stuck. I reached out to the app and was delighted to find that I was not shunted to AI or email, and instead got real help from an actual human named Juan. And he didn't just shoot me a link to the documentation! He actually fixed my problem. Like, dug into my Shopify store and fixed it. He answered my annoying noob questions. He made a few small changes I requested. Actual customer service, in 2024. This is IT, kids.

Lumin

Jun 05, 2024  on Shopify

We love Okendo. Setup is quick and our day-to-day user experience is great. We'd recommend Okendo to anyone looking to set up ratings and reviews quickly.

Osée

Jun 05, 2024  on Shopify

Amazing app and support

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