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Customer reviews: Okendo: Reviews & Loyalty

Develop by Okendo

Reviews (1,136)

Overall rating
4.9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

Bondi Wash Canada

May 01, 2024  on Shopify

Effective and quick customer support. Very impressed with them. The app is easy enough to install and work. Very happy with all of it.

Jennifer Joan Skincare

Apr 30, 2024  on Shopify

I'm a techie newbie and with the patience and help of Daniel and the other experts, I was actually able to create a pretty awesome looking review platform! I only have the basic plan, but even with that the Okendo app offers a great variety of aesthetic options and layouts, as well as a fairly seamless review capture process. Definitely elevates the brand, highly recommend!

Blvivsion

Apr 29, 2024  on Shopify

Juan on the support team was very helpfull, he solved my problems and was very polite. 5 stars all over! :)

TORICA by Lensme

Apr 24, 2024  on Shopify

Beautiful review widgets, detailed, very responsive support team, easy to use and feature rich app. You have to pay a price based on the number of orders, but the app works really well and I think it's the best app in the review.

Sunset Daze

Apr 23, 2024  on Shopify

I just swapped to Okendo and I am so impressed… HIGHLY recommend. I set it up today and you can do so much with the free version. Eg fully customise the look and feel of the review section on your product page, create bespoke templates for review request emails, ask customers questions around age and other attributes to add more flavour to your reviews. Customer support was also so helpful, had trouble setting it up initially but Luigi sorted it all out for me. 10/10

Baxter Blue

Apr 21, 2024  on Shopify

The Okendo app is great. Very impressed with our easily it integrates with our website and the customer service team are great and very responsive. Highly recommend.

Neen

Apr 17, 2024  on Shopify

Excellent app with excellent customer service. Quick response time with a customized video on how to solve my problem. Juan is and A+ customer service rep. Highly recommend

Magnolia Beauty

Apr 16, 2024  on Shopify

The guys were so helpful to me, after installing the Okendo app I couldn't figure out how to get my imported reviews to show on individual products and they sorted it within a few hours! Took a huge weight off me - I was so worried I wouldn't get it figured out. Couldn't be happier with the App and the support. Cheers guys!

FOX SAVANT

Apr 12, 2024  on Shopify

A great, easy-to-use (stylish) app with some of the best customer service I've experienced in my 10 years on Shopify! Well done team!

Canopy Estate

Apr 10, 2024  on Shopify

Easy enough to install. When customizations or fixes are needed, the customer service team is very quick to respond and assist with a solution. Impressed by the team. Many thanks to Josh and the others who have helped so far.

Sunday Scaries

Apr 05, 2024  on Shopify

Awesome customer support and set-up help - highly recommend (especially over Yotpo!)

MiracleDream

Apr 03, 2024  on Shopify

He estado usando esta aplicación un tiempo y la verdad que es increíble. Tiene opciones para las reviews que no había visto en ningún otro lado, y no solo el tema de las reviews, esta aplicación es super completa en muchos otros ámbitos. La atención al cliente es increíble, te ayudan con todo lo que necesites y te explican todo de forma muy clara para que lo entiendas. Sinceramente no creo que exista mejores aplicaciones que esta.

Zouf.biz

Apr 03, 2024  on Shopify

I have recently moved with Okendo from another App and was amazed not only with what this App can offer but their amazing customer support. I had few issues/changes to be made; and they were always very quick to repond to emails (even on a Bank holiday) and managed to fix most of my issues. So far so good, I am a happy customer, thank you!

Serene Luminaire

Apr 01, 2024  on Shopify

I just want to say thank you for Luigi. I am having trouble on integrating reviews on my store and Luigi the support guide me through. Thank you so much!

Keg N Bottle

Mar 30, 2024  on Shopify

Easy to use app and extremely helpful team!

PrePear

Mar 28, 2024  on Shopify

So far it's been brill - the product itself I'm still getting to grips with - however the customer service is fantastic - particularly Josh who is extremely helpful. The team follows up with you on their own accord if they're not able to solve a problem right away and they really make a solid effort to try to understand whatever it is you need help with! Making the experience pretty seamless. If that's not worth giving the plug in a go - not sure what is :-)

Salty Aura

Mar 28, 2024  on Shopify

amazing customer service. I updated my theme and couldn't figure out how to get the reviews back, and they helped me instantly. You can check out how the reviews theme and style look on our website www.saltyaura.com

KING CAVE

Mar 26, 2024  on Shopify

Good so far - very comprehensive configuration options.

Nation Botanics

Mar 24, 2024  on Shopify

Easy to use, integrate, and love that you can have multiple offerings/features under one umbrella. Plus great customer!

Meo Nutrition

Mar 22, 2024  on Shopify

Okendo is a wonderful app. I like how comprehensive it is even on the free plan. The product and profile attributes are wonderful and great for my client's brand. I ran into a little issue and Josh from CS helped me out quickly.

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