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Customer reviews: Okendo: Reviews & Loyalty

Develop by Okendo

Okendo Reviews is a powerful Shopify app designed to help merchants collect and showcase customer reviews, boosting credibility and sales. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,136)

Overall rating
4.9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

Bells of Steel Canada

Nov 05, 2024  on Shopify

The Okendo team has been excellent, very informative and supportive as we introduce new revenue-generating tools into our business and helping troubleshoot issues as they arise. Responses have been quick and informative.

OLEADA Official

Nov 04, 2024  on Shopify

Very great! The Okendo support team help me solve the problem immediately.

ShopBobbys

Nov 03, 2024  on Shopify

Great Staff from the united states that care about their clients. what more do you want. plus their app generates more reviews than their competitors. are there some drawbacks. sure, but so far so good.

facegloss

Nov 03, 2024  on Shopify

Una atención increíble con Laura Gomez, me ha ayudado a resolver muchas dudas, me ha propuesto nuevas automatizaciones para poder incrementar el número de reviews, y ha sido una call muy agradable.

GreenCloud Apparel

Nov 02, 2024  on Shopify

Paulo was incredible to help me late at night set up home page with carousel reviews!

Lek och Lär

Oct 30, 2024  on Shopify

Awesome support. Helped me out with a problem I spent hours on to sort out. Made my day!

Chillhouse

Oct 30, 2024  on Shopify

Best product for reviews and more! Laura from support team is also the best. Super attentive and supportive

LAGOM USA

Oct 30, 2024  on Shopify

This app is soooo convinient! Also the customer service is so nice.

Lippy Links

Oct 30, 2024  on Shopify

Great app no problems with it, excellent customer service, very quick and immensely helpful. Even better when they do the work for you :)

SWATI Cosmetics (India)

Oct 29, 2024  on Shopify

Luigi is helpful! Okendo is a great tool!

House of Balance

Oct 29, 2024  on Shopify

Does exactly what you need it do. ESPECIALLY the customer service is top-notch.

Ludist

Oct 29, 2024  on Shopify

great cs

PAPERICOT

Oct 29, 2024  on Shopify

Great app! I've tried all the big review apps and Okendo is my absolute favourite. The layout and design on the storefront looks great, and the configuration is so clear and easy to use. I would love to be able to filter which orders to send reviews to, and maybe have the custom domain accessible on the Growth plan, but other than that, its an awesome app with great value. Customer support is also excellent.

Nolan Interior

Oct 27, 2024  on Shopify

Luigi is very friendly and fast response!

needed.

Oct 27, 2024  on Shopify

We switched to Okendo to manage customer reviews a few months ago and have already noticed positive impact in the volume of reviews in addition to ease of managing reviews. Their tools and team are excellent and provide thoughtful insights for optimizing the experience for their customers and our customers. Thanks, Okendo!

Umai Clothing

Oct 24, 2024  on Shopify

It works well and they will help you promptly with any issue.

Purelyte

Oct 24, 2024  on Shopify

Fantastic support team - fast, friendly and helps you with solutions for any issues you have! Great support compared to other apps out there.

cocobutik

Oct 24, 2024  on Shopify

Okendo sets itself apart as a truly professional company, unlike many competitors that falsely advertise partnerships with big brands. They operate with transparency and integrity, offering exactly what they promise without resorting to dishonest practices. Their features for customer reviews, referrals, and loyalty programs are exceptional and have significantly helped enhance my store. The customer support, especially from Adrian, is outstanding. They provide quick and thorough assistance, making the entire process smooth and stress-free. It’s clear that Okendo prioritizes long-term customer success over short-term gains, which is refreshing in this industry. If you’re looking for a trustworthy app to build reviews and loyalty, Okendo is the way to go. Highly recommended!

Neck's best thing

Oct 22, 2024  on Shopify

I had great support by the Okendo team when struggling to manually import reviews. They went above and beyond, helping me! Thank you

Fodivo

Oct 22, 2024  on Shopify

The app is good and also great customer support Juan who assisted with basically all I needed.

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