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Customer reviews: Okendo: Reviews & Loyalty

Develop by Okendo

Okendo Reviews is a powerful Shopify app designed to help merchants collect and showcase customer reviews, boosting credibility and sales. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,090)

Overall rating
4.9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

Shongolulu

Sep 11, 2024  on Shopify

App works very well on several stores, support is top notch (especially Daniel- super fast response, knows the app & outside integrations), which is rare in my 9 years of running Shopify stores and admin'ing dozens of apps.

We The Earth

Sep 10, 2024  on Shopify

I'm new to Okendo and had the pleasure of being assisted by Josh. He was incredibly responsive and answered all my questions with great clarity and speed. The chat support felt very personal, almost like having a one-on-one conversation, which gave me a strong sense of security and confidence in the process. Thanks Josh, you've been a lifesaver!

Village Hidden in Iron

Sep 10, 2024  on Shopify

Integrates well with Shopify and Klaviyo. Support is very helpful and responsive.

RunFaster

Sep 07, 2024  on Shopify

Great customer service, communication has been great with follow up and incredibly helpful with my queries. Highly recommend.

Melk Cafe

Sep 05, 2024  on Shopify

Okendo is incredibly user-friendly, and the customization options allowed us to tailor the review widgets to perfectly match our brand. The ability to include photos and videos has increased customer engagement and the support team is super responsive and helpful, always ready to assist with any questions. We've seen a noticeable boost in customer conversions. Highly recommend!

OC Ramps

Sep 05, 2024  on Shopify

We've had great customer service with many reps over the years, recently we reached out for help on uploading some files & received assistance from Laura - she was very fast on response & identify the issues immediately. We love the platform & service, A+

Feno

Sep 05, 2024  on Shopify

Okendo is solid, has all the features you need, inexpensive and amazing / fast support and will do things for you like set up or any small tasks. they're great

Unbound

Sep 03, 2024  on Shopify

REATHLETE

Sep 03, 2024  on Shopify

It's a great app with great customer support. Ask for Amanda as your success manager and you will not regret it. app is really flexible and you can do a lot of things, and integration/syndication with other platforms is a must.

LYNDEN - Premium E-Zigaretten

Sep 02, 2024  on Shopify

Great app with all the functions and very easy to set up. Fast and helpful support!

Aarde Reis

Aug 29, 2024  on Shopify

Great app thus far and the customer service was excellent

Waterfly

Aug 28, 2024  on Shopify

Great

Butterfly Kisses

Aug 28, 2024  on Shopify

Helpful and easy to use!

Botanica Paper Co

Aug 25, 2024  on Shopify

Great platform and wonderful customer support!

La Fiebre de Viajar

Aug 25, 2024  on Shopify

Excelente servicio al cliente. Juan atendio' todas nuestras dudas y nos ayudo' a revolver todo.

UPPPER Gear

Aug 22, 2024  on Shopify

Great support experience! Daniel was very helpful, answered all my questions clearly, and provided quick resolutions. The setup process was smooth, and the instructions were easy to follow. I appreciate the friendly and professional assistance. Highly recommend!

NuFACE Mexico

Aug 21, 2024  on Shopify

Jamás esperé que al solicitar ayuda el team de Okendo me ayudarían a configurar. Sin duda fueron un nivel más allá de su atención a clientes. Mis felicitaciones. Hicieron en 5 min lo que llevaba atorada en 2 horas. Gracias!

Milly

Aug 21, 2024  on Shopify

Favorite shopify app to use - does everything we need to enhance our store and so easy to use! As a marketer, my favorite part of Okendo is how easy it is to integrate with our Klaviyo ESP. The documentation for integrating is robust but easy to follow, and the team is always helpful when you need further assistance!

Soludos

Aug 20, 2024  on Shopify

Laura on the client service team was very helpful in crafting a strategy to increase our site reviews for Google Merchant purposes. Thank you!

ThatJGlow

Aug 19, 2024  on Shopify

Kenn was beneficial when it came to assisting me with my dilemma! He was patient and kind. I have just started getting okendo set up for my store and I am ready to see how it goes!!

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