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Customer reviews: Okendo: Reviews & Loyalty

Develop by Okendo

Okendo Reviews is a powerful Shopify app designed to help merchants collect and showcase customer reviews, boosting credibility and sales. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,090)

Overall rating
4.9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

Relaxe

Oct 09, 2024  on Shopify

Editing review: Okendo support came through wonderfully. Especially Paulo. Thanks!

Milk Snob

Oct 08, 2024  on Shopify

Laura was very helpful! We reached out to make a change in the code so that our SMS requests for review would include a link, and she helped us to solve the problem quickly.

Kiddoodler

Oct 07, 2024  on Shopify

I had an issue for connecting okendo with pagefly and Josh of the okendo support helped me to fix the issue, thank you very much Josh !

Allora Cases

Oct 06, 2024  on Shopify

Really great customer service

WTHN

Oct 02, 2024  on Shopify

Laura G was extremely helpful in optimizing reviews on our website in order to drive conversion. She was quick to respond and fix any issues we saw.

Manmade

Oct 02, 2024  on Shopify

The app itself is world class, built for performance and we've seen a direct impact on the website's conversion rate. The team is also amazing to work with, very refreshing to have as a partner within shopify app ecosystem!

PALOMA Store

Oct 01, 2024  on Shopify

App fatta benissimo e completa! Il team inoltre è super disponibile e veloce nelle risposte! Top top top

Vésaura

Sep 30, 2024  on Shopify

The app is wonderful! Very good experience for us with the support team, especially Paulo. Very helpful with getting our widget fully customized. In my opinion, one of the best review apps out there!

Skout Organic

Sep 29, 2024  on Shopify

Okendo has been a great solution for capturing reviews for our company, and their support team is very helpful! I recently was having trouble figuring out how to code a dynamic review block in a Klaviyo email flow, and Shiela patiently helped me find a solution. She took the time to understand what I was trying to accomplish and where I was running into issues. And when it wasn't an easy answer, she worked with their tech team to come up with a solution. I appreciated her following through until we had a satisfactory solution!

SherDill Kitchen

Sep 28, 2024  on Shopify

Great app

COILBAR

Sep 28, 2024  on Shopify

I really enjoy this app so far. It's very easy to customize and use. I was able to upload reviews from another app using the Okendo template. When I had a problem with the star ratings appearing tiny on my product pages, Paulo from Okendo helped me quickly. I would recommend this review app to others.

Lime Crime

Sep 24, 2024  on Shopify

Okendo was easy to set up and is intuitive to use. We've experienced seamless support from onboarding a almost 2 years ago to present day, where we are expanding past reviews and exploring other capabilities like loyalty. The team has also been helpful in giving optimization suggestions which are greatly appreciated.

9PM Love

Sep 22, 2024  on Shopify

Great app awesome customer support always available and pretty quick

Taste Salud

Sep 19, 2024  on Shopify

Okendo allows our brand to bring everything together into 1 app. Their team is easy to work with and are always there to answer questions and help! I highly recommend Okendo to any brand looking to elevate their business! I recently got the chance to work with Laura and her team and once again the service was amazing!

Milano Collection Wigs

Sep 19, 2024  on Shopify

Very easy to use, and the account team are highly knowledgeable, informative, and pleasant.

我的商店

Sep 19, 2024  on Shopify

I am really grateful for the Okendo customer service team. I caused them a lot of trouble since English is not my native language, but they were extremely patient in helping and assisting me, waiting for me to resolve my issues. Additionally, their plugin is really user-friendly and flexible. Compared to several other popular review plugins sold on Shopify, which I have all used, I can confidently say that Okendo's plugin is completely different. First, Okendo's customization options are stronger than those of other plugins. Second, the review page designed by Okendo makes users feel that the website is more professional (because their templates are incredibly powerful). Third, their customer service team's response efficiency is outstanding! Therefore, I sincerely recommend Okendo!

Rejuvia

Sep 19, 2024  on Shopify

Love the app, it has been a wonderful experience for us with support and getting our widget fully customized. Easily one of the best reviews apps out there!

Simply Nootropics

Sep 18, 2024  on Shopify

Josh is great from Okendo, He helped us setup some advanced Klaviyo flows with custom triggers and helped us troubleshoot them when going live. Hes also helped with other settings across the products and is very responsive.

Zoka Coffee Company

Sep 16, 2024  on Shopify

The app is very easy to learn and has a lot of cool features. Laura G just recently led a zoom updating us on reviews and what we could do to help get more reviews. She was awesome and made sure to answer all of our questions and more.

Sama Danesh

Sep 12, 2024  on Shopify

Wow, Okendo has probably the best support and free plan on shopify. An outstanding platform! Their customer service is exceptional—quick, super helpful, and always ready to assist with any questions or issues. The support team consistently went above and beyond to ensure everything ran seamlessly for us, and their prompt responses truly made a difference. Plus, the free plan lets you try all the most important functions without feeling restricted, which is a huge bonus. I highly recommend Okendo for anyone looking for a reliable reviews platform with fantastic customer support!

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