Taranker.Com Logo
Okendo: Reviews & Loyalty logo

Customer reviews: Okendo: Reviews & Loyalty

Develop by Okendo

Okendo Reviews is a powerful Shopify app designed to help merchants collect and showcase customer reviews, boosting credibility and sales. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,136)

Overall rating
4.9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

Voyage Luggage

Jan 23, 2025  on Shopify

Great customer service and have always been quick to reply and even give custom plans for our business use. Tons of app features. Only con I would say is that it is a little pricey with lots of paywalls but you get what you pay for.

MiniLuxe

Jan 22, 2025  on Shopify

Amanda was extremely helpful in explaining all of the features Okendo has to offer. Super appreciative of her help!

Remedy Organics

Jan 22, 2025  on Shopify

Knobby Underwear

Jan 22, 2025  on Shopify

The best onboarding I have experienced. Quick, simple and actually achieved what they said they would do. We changed from another review/loyalty platform, which I thought was going to be a major headache, particularly with loyalty points. To my surprise, the new program was created, all data imported and we were live within 3 weeks.

COSMART Creations

Jan 21, 2025  on Shopify

THIS HAS BEEN THE BEST CUSTOMER EXPERIENCE BY FAR IN A VERY LONG TIME. After it just didnt work out with another review app I have given it a last shot and tried Okendo. And straight away I had the same issue than before. Ratings and stars just wouldnt show up on all of the product pages. KAREN - who must be the most patient person ever!!! has been very quick in identifing the problem by checking it in my shop herself. She send looms on how to fix it and while she was at it solved a couple of other problems I had as well. So all in all WOW!!! She really made my day...it all works now and here is a super happy customer!!! 100% recommended!!!

Om Mushroom Superfood

Jan 21, 2025  on Shopify

Okendo is such a great platform. It allows us to keep track of all our reviews and they have a bunch of other cool features that makes engaging with our customers super smooth. Our Account Manager Amanda is great and super knowledgeable. Definitely would recommend Okendo!

Lulu Ave

Jan 16, 2025  on Shopify

so far I love it far better than any other apps Ive used!

CULTIVER - Australia

Jan 14, 2025  on Shopify

Fantastic support from Paulo. Super quick to respond and resolve an issue we were not able to figure out. Thank you :)

Sundays Company

Jan 12, 2025  on Shopify

Okendo is a great platform and seamlessly integrates with Klaviyo. The support team has been helpful and kind throughout our onboarding and optimization strategies.

FreezenSlush

Jan 12, 2025  on Shopify

Okendo has been a game-changer for our business! The platform is easy to use, highly customizable, and has boosted customer trust. Huge thanks to the support team for their amazing help—always responsive, patient, and dedicated. Highly recommend!

Svens Island New Zealand

Jan 11, 2025  on Shopify

Great service from Paulo and the team at Okendo! Quick to reply to any questions and the Okendo software is a game changer for us! A++ service would highly recommend

BleuBully Bedding

Jan 09, 2025  on Shopify

If you are a new business starting out (like us) you must download and use Okendo. Reviews matter signficantly to other buyers and also to the business for feedback. The Okendo help support is great in case you are confused or need help with something. It easily integrates with Shopify. You can customize the reviews with your own branding. It is great!

Rest Cure

Jan 09, 2025  on Shopify

Great service !

Galvin Green

Jan 07, 2025  on Shopify

Worked flawless since start, never any problems. Good support and awesome customer success management.

Iles Formula

Jan 06, 2025  on Shopify

We only have wonderful things to say about Okendo – the app itself is worth its weight in gold (literally), and the support team have been nothing but helpful, prompt and friendly! We would recommend Okendo over and over again.

Simply Nootropics EU

Jan 05, 2025  on Shopify

We recently worked with Scott to migrate our Okendo reviews platform setup to our USA and EU stores, and the experience was outstanding. Scott handled the process incredibly fast, communicated clearly, and made what seemed like a daunting task feel seamless and straightforward. We’re super grateful for his support! The Okendo platform itself is excellent. It has everything we need in one place: reviews, post-purchase surveys, and quiz funnel. It’s the best reviews platform option out there in my opinion and i've tried many.

Merry People

Jan 04, 2025  on Shopify

Okendo has been a great addition to our review process. The platform’s user interface is incredibly intuitive, and navigating it across multiple regions is a breeze. Even more impressive is the support we’ve received—Ana and Scott have been there every step of the way with prompt, friendly, and knowledgeable service. We couldn’t be happier with Okendo and the team. Highly recommend!

Perfect Potion

Jan 04, 2025  on Shopify

We have recently migrated our loyalty program over to Okendo and have been blown away with the support we have been given from the team. Scott and Alannah always went above and beyond with helping us build, migrate and launch our program and we simply couldn't have done it without them. They stepped us through the process, and contributed a lot of time and resources to ensure we were ready to go under our 2 week turnover. The Okendo app is incredibly more user friendly than our previous platform, Loyalty lion, and we have already seen developments in the backend, analytics and front end customisation since our launch and feel comforted about the speed of their developments and improvements.

Zulu & Zephyr

Dec 22, 2024  on Shopify

Sheila and her team have been so helpful in providing assistance with online placement of reviews! We appreciate their prompt service. Thank you !

First Saturday Lime

Dec 22, 2024  on Shopify

The app is great and has definitely helped with our conversions and SEO! I didn't realize how much our plan included, but Laura scheduled an account optimization call and helped set everything up which is just going to help sales even more. Thanks, Laura!

Scroll to Top