Customer reviews: Okendo: Reviews & Loyalty

<h3>What Merchants Think</h3> <p>Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.</p> <h3>Key Strengths</h3> <ul> <li>Ease of use and intuitive interface</li> <li>High level of customization options</li> <li>Seamless integration with Shopify and Klaviyo</li> <li>Responsive and supportive customer service</li> <li>Effective onboarding process</li> <li>Comprehensive solution with features like reviews, loyalty programs, and surveys</li> <li>Ability to boost customer engagement and trust</li> </ul> <h3>Common Concerns</h3> <ul> <li>Perceived high cost and confusing pricing structure</li> <li>Occasional customer service delays and responsiveness issues</li> <li>Some reports of disorganized onboarding experiences</li> <li>Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.</p>

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Reviews (1,133)

Overall rating

4.9

5

301
4

8
3

2
2

4
1

6

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

Ease of use and intuitive interface
High level of customization options
Seamless integration with Shopify and Klaviyo
Responsive and supportive customer service
Effective onboarding process
Comprehensive solution with features like reviews, loyalty programs, and surveys
Ability to boost customer engagement and trust

Common Concerns

Perceived high cost and confusing pricing structure
Occasional customer service delays and responsiveness issues
Some reports of disorganized onboarding experiences
Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

Tomorrows Laundry

Jul 17, 2024 on Shopify

Great app and great customer service

Salty Mermaid Swim

Jul 17, 2024 on Shopify

This app has really great features. We use the email requests for reviews and reward system and have been very successful in collecting meaningful reviews from customers. The organization of the reviews and images/videos is exactly what we were looking for. But what really sets them apart is the excellent customer service they provide. They answer my questions on live chat within minutes and have been extremely helpful in setting everything up and helping us evolve!

Caluga

Jul 14, 2024 on Shopify

My experience with okendo has been great so far easy to install and use. i was having trouble with one small thing however Kenn was very helpful and got it fixed up straight away.

LiKE

Jul 14, 2024 on Shopify

Customer service was prompt and helped me work out exactly why I couldn't see my review options on my website for customers! Really love the ease of the app and I'm looking forward to customer reviews and sending it to the people that already have my products. Thanks.

Make My Shave

Jul 10, 2024 on Shopify

So far, good customer service. Paulo was super helpful.

&Collar

Jul 10, 2024 on Shopify

loved the service and support I received from Shiela Sevilleno! She was so helpful and supportive during a very large technical error! I cannot recommend Sheila enough!

The Quick Flick

Jul 10, 2024 on Shopify

Great platform and support team. Kenn has been fantastic in helping us update to the latest version.

Nopalera

Jul 09, 2024 on Shopify

Message with their customer service team regularly and they are always so quick to respond and very helpful! Happy with this app!

PlayLogy Australia

Jul 09, 2024 on Shopify

Excellent customer service! The support team were quick to reply and help us through a few setup things. We would highly recommend Okendo to anyone. A+++++

VALUSIS

Jul 07, 2024 on Shopify

Absolutely amazing app overall. Also, their customer service is the absolute best ever. It has been my greatest pleasure to have Josh as my support advisor on this app. He helped me with everything and guided me throughout the app to make things easier for me. Really appreciate it. I would give more stars if I could!

Jasmine Alexa

Jul 06, 2024 on Shopify

Easy to use app with great customer service. They are quick to respond and provide assistance. Easy customer UX on site and we have seen a sharp increase in review rates.

LUVLY+WILDE

Jul 04, 2024 on Shopify

Daniel helped get review / ratings summary hooked up for me, when Okenda could have simply said, go find a developer. Huge win on the customer service side of things at the beginning of a relationship. I've got big plans for my business, and it's nice to see this kind of service from the get go.

Root of the Gods

Jul 03, 2024 on Shopify

Josh was sooo helpful to help us design and get a Reviews page up within an hour or so! it would have taken me months. Loving Okendo, proper service is rare these days. Thank you!!

AOSEED

Jul 03, 2024 on Shopify

Very helpful, it's easy to understand, and a bunch of features that about to discovered by us, we will look into it. The customer service is excellent, I will definitely recommend this to my friends and colleagues.

Cloud Nine Fragrances

Jul 02, 2024 on Shopify

Great and quick service all the time. Only need minor tweaks done with theme upgrades and its all actioned nice and quick. A great app to use.

Rowan

Jul 01, 2024 on Shopify

Okendo has been trouble free from their hands-on onboarding. Customer support is very helpful and they've been very good at showing me where I'm missing opportunities in the platform.

Jawzrsize

Jul 01, 2024 on Shopify

Easily the best Review App on Shopify!

One Six Eight London

Jun 30, 2024 on Shopify

Great product and wonder service provided by Sheila. Highly recommend

Chapter Organics

Jun 26, 2024 on Shopify

Very helpful and efficient customer service 10/10

Homey Decorating

Jun 20, 2024 on Shopify

Very user-friendly! It makes it so easy to add reviews to products on your store