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Customer reviews: Okendo: Reviews & Loyalty

Develop by Okendo

Okendo Reviews is a powerful Shopify app designed to help merchants collect and showcase customer reviews, boosting credibility and sales. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,086)

Overall rating
4.9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

  • Ease of use and intuitive interface
  • High level of customization options
  • Seamless integration with Shopify and Klaviyo
  • Responsive and supportive customer service
  • Effective onboarding process
  • Comprehensive solution with features like reviews, loyalty programs, and surveys
  • Ability to boost customer engagement and trust

Common Concerns

  • Perceived high cost and confusing pricing structure
  • Occasional customer service delays and responsiveness issues
  • Some reports of disorganized onboarding experiences
  • Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

Ritual Zero Proof

Nov 07, 2024  on Shopify

Okendo looks great and covers all the bases. Beautiful review widgets, loyalty program, referral program, quizzes and surveys. It's convenient to have everything in one place and the customer service has been excellent.

HAIRLOVE

Nov 07, 2024  on Shopify

Very robust system and great experience with their support team when questions have surfaced. They are quick to respond and extremely helpful which can be rare these days.

True Compress

Nov 06, 2024  on Shopify

I've been using the app for a long time. I decided I wanted some change on my Review Widget and contact the support team through Chat. Daniel responded within minutes and got the new look setup within minutes! Awesome app

Kleo Kolor

Nov 05, 2024  on Shopify

This is my first experience with Okendo, though I've worked with various loyalty and review platforms over the years. I’ve been pleasantly surprised by the platform and especially impressed by the support team. Unlike the typical ‘here’s the help doc’ approach I’ve encountered elsewhere, Juan in support went out of his way to answer my questions and personally walked me through the implementation steps I needed. Overall, I’m very pleased with Okendo, particularly with their support team.

EPIC FITS

Nov 05, 2024  on Shopify

The Okendo team has been super helpful with rolling out our review program. The tool is super customizable and our team was able to get it implemented with our website pretty easily.

Bells of Steel Canada

Nov 05, 2024  on Shopify

The Okendo team has been excellent, very informative and supportive as we introduce new revenue-generating tools into our business and helping troubleshoot issues as they arise. Responses have been quick and informative.

OLEADA Official

Nov 04, 2024  on Shopify

Very great! The Okendo support team help me solve the problem immediately.

ShopBobbys

Nov 03, 2024  on Shopify

Great Staff from the united states that care about their clients. what more do you want. plus their app generates more reviews than their competitors. are there some drawbacks. sure, but so far so good.

facegloss

Nov 03, 2024  on Shopify

Una atención increíble con Laura Gomez, me ha ayudado a resolver muchas dudas, me ha propuesto nuevas automatizaciones para poder incrementar el número de reviews, y ha sido una call muy agradable.

GreenCloud Apparel

Nov 02, 2024  on Shopify

Paulo was incredible to help me late at night set up home page with carousel reviews!

Lek och Lär

Oct 30, 2024  on Shopify

Awesome support. Helped me out with a problem I spent hours on to sort out. Made my day!

Chillhouse

Oct 30, 2024  on Shopify

Best product for reviews and more! Laura from support team is also the best. Super attentive and supportive

LAGOM USA

Oct 30, 2024  on Shopify

This app is soooo convinient! Also the customer service is so nice.

Lippy Links

Oct 30, 2024  on Shopify

Great app no problems with it, excellent customer service, very quick and immensely helpful. Even better when they do the work for you :)

SWATI Cosmetics (India)

Oct 29, 2024  on Shopify

Luigi is helpful! Okendo is a great tool!

House of Balance

Oct 29, 2024  on Shopify

Does exactly what you need it do. ESPECIALLY the customer service is top-notch.

Ludist

Oct 29, 2024  on Shopify

great cs

PAPERICOT

Oct 29, 2024  on Shopify

Great app! I've tried all the big review apps and Okendo is my absolute favourite. The layout and design on the storefront looks great, and the configuration is so clear and easy to use. I would love to be able to filter which orders to send reviews to, and maybe have the custom domain accessible on the Growth plan, but other than that, its an awesome app with great value. Customer support is also excellent.

Nolan Interior

Oct 27, 2024  on Shopify

Luigi is very friendly and fast response!

needed.

Oct 27, 2024  on Shopify

We switched to Okendo to manage customer reviews a few months ago and have already noticed positive impact in the volume of reviews in addition to ease of managing reviews. Their tools and team are excellent and provide thoughtful insights for optimizing the experience for their customers and our customers. Thanks, Okendo!

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