Okendo Reviews App Review: Features, Pros & Cons for Shopify

Customer reviews: Okendo: Reviews & Loyalty

Okendo Reviews is a powerful Shopify app designed to help merchants collect and showcase customer reviews, boosting credibility and sales. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,086)

Overall rating

4.9

5

394
4

10
3

2
2

4
1

9

What Merchants Think

Overall, merchants express satisfaction with "Okendo: Reviews & Loyalty." Many users find it superior to other review platforms in terms of functionality, customization, and integration with Shopify and other platforms like Klaviyo. Despite some concerns about pricing, the majority are pleased with the app’s performance and the high level of customer support, which often goes above and beyond to assist users.

Key Strengths

Ease of use and intuitive interface
High level of customization options
Seamless integration with Shopify and Klaviyo
Responsive and supportive customer service
Effective onboarding process
Comprehensive solution with features like reviews, loyalty programs, and surveys
Ability to boost customer engagement and trust

Common Concerns

Perceived high cost and confusing pricing structure
Occasional customer service delays and responsiveness issues
Some reports of disorganized onboarding experiences
Difficulty in importing reviews from other platforms, particularly the outdated Shopify review app

Final Thoughts

Overall, "Okendo: Reviews & Loyalty" is well-regarded by users for its robust features and excellent customer support, making it a valuable tool for building customer trust and improving engagement. While there are some concerns regarding pricing and customer service delays, the app’s strengths generally outweigh its weaknesses, establishing it as a strong choice for e-commerce businesses seeking a comprehensive review and loyalty solution.

The Sensory Store

Dec 01, 2024 on Shopify

Excellent customer service - Luigi quickly solved an issue I had with incorrect star reviews appearing from another app. Thanks!

WonderCrunch

Dec 01, 2024 on Shopify

Quick, helpful

HelloCues

Nov 24, 2024 on Shopify

The tool is intuitive but if you have a question the customer service team is super response and no question felt too silly to ask.

Ear Protect

Nov 24, 2024 on Shopify

Paulo from the support team has been great to ensure everything is set up!

Somme Institute

Nov 21, 2024 on Shopify

Amazing Team! Love that they have an annual check in and super easy interface!

Life With Aubrey

Nov 21, 2024 on Shopify

I was puzzled by the distorted display of my reviews, so I reached out to support and received a reply in just 3-5 minutes. Luigi was incredibly helpful and quickly resolved my issue. I highly recommend this app.

xBloom

Nov 20, 2024 on Shopify

toty

Nov 20, 2024 on Shopify

STYLEMITE SHOP

Nov 19, 2024 on Shopify

Perfect. great app and great service. really appreciate for this app & CS

Divinus Furniture

Nov 18, 2024 on Shopify

This app has been a game-changer for my store! The features are top-notch and have made collecting and showcasing reviews so much easier. It’s been incredibly helpful for building trust with my customers. The customer service is also excellent—Paulo went above and beyond to assist me and ensure everything was running smoothly. Highly recommend this app to anyone looking to enhance their store!

Ciao Pappy

Nov 17, 2024 on Shopify

Josh was so helpful with getting our reviews integrated and making it appear on our site just like we wanted! He was awesome!

MEDATURE

Nov 13, 2024 on Shopify

Paulo was very helpful in assisting us and quickly resolved our issue. He provided clear, step-by-step instructions that made the process easy to follow, and his patience and thorough approach made us feel confident in his support.

VITALITY

Nov 13, 2024 on Shopify

The customer support team, specifically Juan, was quick to respond and resolve our issue.

Neater Pets

Nov 13, 2024 on Shopify

Really easy to use, looks nice, and is more reasonably priced than other services.

Sports on Lyne

Nov 13, 2024 on Shopify

Great app, wonderful customer support! 100% recommend

Elegance Sleep

Nov 11, 2024 on Shopify

This app is simple and powerful. It caters to all your store's needs plus the customer support was prompt and helpful. Paulo quickly addressed the issue that i didn't understand in under 5 minutes.

Normal

Nov 11, 2024 on Shopify

Fast response times, and great app

tuyobr

Nov 10, 2024 on Shopify

Fast and practical support, helped me in less than 15 minutes to solve my problem

Deeply - Portugal

Nov 10, 2024 on Shopify

The app is so easy to use and learn. A lot of cool features are available which make our work easy. The meeting we'd with Laura was so much productive, Laura is objective and help us a lot to update some options in our online stores. A great help to get more reviews. She was awesome and shared a lot of useful information, also made sure to answer all of our questions and doubts.

Life Elements

Nov 10, 2024 on Shopify

We've been using Okendo Reviews for over 2 years and have been using the Loyalty program for at least 6 months. Everything works well, has great integration with Shopify and support is very good. The support side is getting better. Seems that as new features are launched, the support team (sometimes) seems a little behind. But nothing has impeded the user experience for our customers. It's not cheap, but the return is well worth it.