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Navidium Shipping Protection logo

Navidium Shipping Protection

Develop by Ecom Propeller

$29.99-$99.99

/ Month
Free plan available 14 Days Free Trial

Inhouse shipping insurance or shipping protection alternative.

Claims management
1-click refunds/reorders
Self-service platform
Upsell integration
Digital product upsells
Control on pricing

About Navidium Shipping Protection

Built by Ecom Propeller

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Introduction Video

Description

Ditch shipping insurance apps & manage your own shipping protection program in-house as an upsell.

Navidium is a self-service platform designed to give you the tools to create a self-funded shipping protection plan and manage incoming claims from your customers. (We are not an insurance company, and do NOT underwrite plans.) You keep 100% of what is collected, and route shipping protection premiums to yourself instead of having a shipping insurance provider in the middle. What is left becomes profit. Upsell digital products, order protection, upsell cart checkout including subscriptions.

Navidium is a self-service platform designed to give you the tools to create a self-funded shipping protection plan and manage incoming claims from your customers. (We are not an insurance company, and do NOT underwrite plans.) You keep 100% of what is collected, and route shipping protection premiums to yourself instead of having a shipping insurance provider in the middle. What is left becomes profit. Upsell digital products, order protection, upsell cart checkout including subscriptions. more
  • Offset the cost of lost & damaged shipments with digital products cart upsell.
  • Keep all the shipping protection fees, and add margin when claims are low.
  • Includes reporting, control on pricing, claims portal, 1 click refunds/reorders.
  • Route insurance protection fees back to you & increase your conversion rate.
  • Integrates: Recharge, Rebuy, Bold, Slide Cart, Subscriptions, Tapcart, AntiFraud

Pros

  • Self-service platform gives flexibility and control to the users
  • Enables creation of a self-funded shipping protection plan, eliminating the need for third-party insurance
  • Users keep 100% of what is collected from shipping protection premiums, increasing potential profits
  • Ability to upsell digital products and order protection during cart checkout
  • Includes reporting features, price control, claims portal, and options for 1-click refunds/reorders
  • Integration with popular apps and services such as Recharge, Rebuy, Bold, Slide Cart, Subscriptions, Tapcart, and AntiFraud
  • Offsets the cost of lost or damaged shipments through digital product upsells

Cons

  • Not an official insurance provider, meaning it does not underwrite plans
  • Risk of increased customer claims without third-party underwriting support
  • Managing claims and issues internally may require additional resources and customer service effort
  • Potential financial risk for businesses if claims exceed the collected protection fees
  • May require specialized knowledge to fully leverage the platform's features and integrations

Top Helpful Reviews

Yogo

Apr 23, 2025  on Shopify

Has worked with almost no hitches so far. Easy install, and we love being able to act as the insurer. It is expensive to replace lost packages and this extra revenue has been great. Customers that purchase it get our top replacement service. No technical problems in the store; easy to name and code into the cart. I like that it is simple and straightforward - I do not actually want to buy insurance and deal with a claims process and this is quick and to the point. There was a problem recently when they built a new login page and did not give all of us a way to make a login, but they responded right away after I left a bad review so I have updated this to reflect that. ;) Hopefully they also made their contact page start working again.

Ethereal Gold Dispensary

Apr 18, 2025  on Shopify

Was great while it worked, however, our checkout stopped working about 3 weeks into using it which one of our staff noticed after hours due to a slew of customer support requests. It has since been over 8 days with Navidium "looking into it", and still no sign of it being fixed. I will modify this review in the event it is ever fixed, but had our staff member not noticed we would have lost almost tens of thousands of dollars.

Yogo

Apr 15, 2025  on Shopify

We have been using this for a while, but now they changed their interface so when you go to Shopify then click on this app, it takes you to a log in page. But we don't have a login - we've never had one. You just go to shopify then click on the app. But now it wants your login, and there is no reset button. Okkkkk so you go to the website to look for help. There is nowhere to create a login, only to buy another subscription. Okkk so go to the help page. Well that routes you to the home page. OMGGGG. Ok back to the login interface. there is a button to go back to the old experience. Laugh-cry! that takes you to an error page. So essentially we are all locked out of this app. Their very expensive front end website is clearly designed for impressing investors but the dang product does not work. No way to log in, create a log in, or contact them. Very frustrating. It's like a bad joke!! How much have they fundraised? They had NOBODY check to see if the new interface actually works?

Mission Mercantile Leather Goods

Jan 12, 2025  on Shopify

We've used Navidium for several years now. It's performed flawlessly, and has been a key component of our Mythical Customer CareTM. If a customer selects package protection and has a lost/stolen package, they have peace of mind that we're immediately able to take great care of them. Thank you Navidium!

Wanan Luxury

Jan 05, 2025  on Shopify

We’ve been using Navidium for years across multiple Shopify stores, and it’s been a reliable and efficient solution for our shipping needs. The app is easy to use, and the customer support is outstanding—responsive, helpful, and truly customer-focused. Highly recommended!

Shape28

Dec 11, 2024  on Shopify

Great app. Happy to have it. Easy set up and it works without any issues, which surprisingly I can not say about so many other Shopify apps.

TRIBE ORGANICS

Sep 16, 2024  on Shopify

We've been using Navidium for over a year now, and it has truly streamlined our shipping protection process. The integration with our e-commerce platform was smooth and easy to set up, allowing us to provide added peace of mind to our customers without any extra hassle. What stands out the most is how customizable the platform is we can tailor the coverage options to fit our specific business needs. Our customers love having the option to protect their packages, and the claims process is straightforward. The support team at Navidium has been responsive and helpful whenever we've had questions. This tool has helped reduce shipping-related headaches and improve customer satisfaction. Highly recommend Navidium to any business looking for a reliable shipping protection solution!

Barista och Espresso

Mar 31, 2024  on Shopify

We are using Navidium since December 2022. The installation had to be done by their support team because it was not that straight forward, particularly because we have a multi currency and multi language store. In the beginning their dashboard was very slow but that has been solved a while ago. Once the installation was sorted and all small glitches were found and corrected the app has been running without any issues. Obviously the people behind it know what they are doing! Their support has always been helpful and fast. So this app we will keep on using, no reason to go anywhere else. Before I forget: a small bonus: I was able to translate the widget with dynamic text translations functionality from the translate app we are using, so the widget shows up in 21 different languages. This is something that does not work always with other apps.

Pokecard Store

Mar 26, 2024  on Shopify

I thought it would be a good idea to install this app, and my first few chats with them were great. I felt like I was in great hands and that we'll be happy with this product. Then the implementation started, and everything went south. An expert from Navidium will implement it for you. What they don't tell you is that they'll create a product for the shipping protection. In our case, they didn't disable the Google and Facebook sales channels for that product. Which means we were paying for Google Ads for that "product". Plus, they created hundreds of variants, even though we only wanted one price for the shipping protection. So, all of our reporting blew up completely. Product bulk editing is also a pain due to all the Navidium product variants. Any kind of feed or reporting had to be cleaned up. We started listing the product also on a marketplace that pulls a feed of all our products. Complete disaster. No one contacted us after the implementation to check if we were happy, so we didn't start using the product.

CNPUSA

Feb 01, 2024  on Shopify

Joul helped me cancel a claim, and show me how to use it in the future. Thanks for the great assistance.

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