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Customer reviews: Minta Social Videos Auto Post

Reviews (323)

Overall rating
4.4

What Merchants Think

Overall, "Minta Social Videos Auto Post" receives mixed feedback from merchants. Many users appreciate its ease of use and its ability to streamline social media video content creation and posting, while others have reported issues with the app's functionality, billing, and customer service. The app's automation features are particularly valued, though some merchants feel it doesn't fully deliver on its promises and requires additional customization options.

Key Strengths

  • Streamlined social media video creation and posting, saving time and effort.
  • Automated posting features that help maintain a consistent social media presence.
  • Responsive and helpful customer service, with several commendations for individual support representatives.
  • Ease of use and user-friendly interface, especially for beginners in social media marketing.
  • Positive impact on social media engagement and business visibility.

Common Concerns

  • Billing issues, including unexpected charges and difficulties with refunds.
  • Problems with automatic cropping of images and inappropriate product selections.
  • Lack of advanced customization options for video content and templates.
  • Occasional app crashes and technical glitches affecting usability.
  • Challenges in canceling subscriptions or discontinuing service.

Final Thoughts

"Minta Social Videos Auto Post" offers valuable tools for automating social media video creation and posting, making it appealing for businesses looking to enhance their online presence. However, merchants should remain cautious of potential billing issues and may need to manually adjust some content due to limitations in customization. The app could greatly benefit from further technical refinements to address these concerns and improve overall customer experience.

MegaSuperStar

Aug 17, 2024  on Shopify

Nice App. If it turned every item in my collections to ads I would have given it five stars! Overall customer support from Shafta and Riya was amazing.

Empathy's Angel

Aug 11, 2024  on Shopify

I had some trouble with this app after not using it for a long time. I contacted customer service through the chat feature. Shafta was able to help me figure out what was wrong and correct it. I love having the chat feature and being able to contact someone right away for help. Thank you Shafta for your help.

CC88Shop

Aug 04, 2024  on Shopify

I will never recommend this company. Aside from the general low quality of their videos, they offer a 'Free Trial' that they will then charge your shopify account for a full year $200+ subscription. Based on the way Shopify is set up, there is minimal support and the team of Vlad & Jordan at Minta will absolutely refuse to issue a refund. This has been such a disgusting experience that I am willing to shut down my shopify store and take my business elsewhere.

Creedance and Co

Aug 03, 2024  on Shopify

I had recently downloaded Minta app and I believed I chose a monthly plan. Once the free trial had ended, Minta had tried to charge me for the year plan. I got in contact with their support team asking them to remove the recurring charge for the year and that I am only willing to pay for the monthly plan. They had come back to me saying that they still had to charge my card for the yearly fee but were willing to refund $2xx and keep the remaining for the monthly plan. I told Minta in the end that I was going to uninstall their app and to stop trying to charge me. But they said that Shopify are the ones I need to contact to stop the recurring charges and when I spoke to Shopify, they said that the app developer is responsible for it. I'm confused.

Uneeque Designzz

Jul 29, 2024  on Shopify

5 STARS. I had a small issue at 1st. Avrham set up a video meeting to discuss my issue and resolved it immediately. I love using the service. It gets my store alot of views. I would suggest it for anyone struggling with sales.

JUSTBLiSS Naturals

Jul 27, 2024  on Shopify

I gave the app a 1 before and I agreed to give them another go after very very good customer servIce.

MOOAZAA SHOP

Jul 27, 2024  on Shopify

Amazing but you need add the Ai tools and you need in the title for the video open it for more words writing ✍ Thanks

Happyshoess

Jul 25, 2024  on Shopify

Service de qualité ; interaction propre sur les videos de hautes qualités , SAV rapide , comprehensible , precis .Je recommande vivement

BLUE FACTORY

Jul 24, 2024  on Shopify

Great app for those who want to save time editing product promo videos, or those who don't have experience in editing. Personally, I would like to have more options of customisation of specific elements (that's just my own need for control), but I understand that the goal of the app is to work quickly within the set up colour scheme. When I encountered problems with my subscription, Avraham was a big help in solving the issue.

Vancouver Island in a Box!

Jul 23, 2024  on Shopify

Make sure to uninstall this app if you aren't using it. I installed this app in November 2023 and haven't opened it since. I noticed that I suddenly started getting costly "usage" charges on my monthly bills in June/July 2024 despite having not opened the app or used it once. Reached out to support and they said they were unable to refund, but also couldn't specify what I was being charged for. *Edit: after getting forwarded to a supervisor the charges were reversed. Sounds like there was a bug that's since been fixed.

Éclat et Grâce

Jul 22, 2024  on Shopify

Très facile d'utilisation, ont peut même le partager dans notre compte publicitaire. J'ai publié une création de Minta sur Facebook ads et j'ai fait ma première vente sait génial comme application ! Merci Minta

PetNPrep.com

Jul 22, 2024  on Shopify

I'm shocked by the usage fees. Didn't get a lot that I can see from the app but was charged usage fees that were shocking.

Sling Life Fans

Jul 21, 2024  on Shopify

Having a hard time changing the text on the creatives on my tablet. But, other than that, so far I like it! But, I will have a update once I run it for a week and see if I see a change in sales on my site.

VinnyBob91’s Store

Jul 21, 2024  on Shopify

just got off chat with agent Alex! dude knows his stuff and provided great info and had all the answers to my questions! Put my mind at Ease!

CXC Beauty

Jul 16, 2024  on Shopify

The interface is easy to use. Customer service is quick to respond amd work out any issues that arise.

Luna Haru

Jul 15, 2024  on Shopify

Love that there’s an app to help me create videos, dislike that the app will randomly crash it’s hard to see all my products as well when selecting to create videos. Has great potential just a lot of little kinks that needs to be worked out.

Artful Waves at Unique Times E Commerce

Jul 14, 2024  on Shopify

I would recommend this app to anyone that has a shopify store. I am new and this app is so user friendly. Today is my first day and I have been so impressed with the ads. I can not wait to see the results.

Vancouver Island in a Box!

Jul 12, 2024  on Shopify

BEWARE and make sure to uninstall this app if you aren't using it. I installed this app in November 2023 and haven't opened it since. I noticed that I suddenly started getting costly "usage" charges on my monthly bills in June/July 2024 despite having not opened the app or used it once. Reached out to support and they said they were unable to refund, but also couldn't specify what I was being charged for.

Kish Skin Therapy

Jul 09, 2024  on Shopify

Ash clarified the disconnect/reconnect steps for me and was very helpful, and attentive, and ensured all was working properly. It has helped to ease my frustration! Thanks again!

JUSTBLiSS Naturals

Jul 08, 2024  on Shopify

I will not recommend this app at all! I was initially very happy with this app, but it started to not work anymore. Then when I uninstalled the app I got charged $252! So please do NOT install the app!

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