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Customer reviews: Minta Social Videos Auto Post

Reviews (323)

Overall rating
4.4

What Merchants Think

Overall, "Minta Social Videos Auto Post" receives mixed feedback from merchants. Many users appreciate its ease of use and its ability to streamline social media video content creation and posting, while others have reported issues with the app's functionality, billing, and customer service. The app's automation features are particularly valued, though some merchants feel it doesn't fully deliver on its promises and requires additional customization options.

Key Strengths

  • Streamlined social media video creation and posting, saving time and effort.
  • Automated posting features that help maintain a consistent social media presence.
  • Responsive and helpful customer service, with several commendations for individual support representatives.
  • Ease of use and user-friendly interface, especially for beginners in social media marketing.
  • Positive impact on social media engagement and business visibility.

Common Concerns

  • Billing issues, including unexpected charges and difficulties with refunds.
  • Problems with automatic cropping of images and inappropriate product selections.
  • Lack of advanced customization options for video content and templates.
  • Occasional app crashes and technical glitches affecting usability.
  • Challenges in canceling subscriptions or discontinuing service.

Final Thoughts

"Minta Social Videos Auto Post" offers valuable tools for automating social media video creation and posting, making it appealing for businesses looking to enhance their online presence. However, merchants should remain cautious of potential billing issues and may need to manually adjust some content due to limitations in customization. The app could greatly benefit from further technical refinements to address these concerns and improve overall customer experience.

Paw Pals

Oct 26, 2024  on Shopify

Straight away connected social media and posted on all social media platforms. Cant wait to see what else this app has to offer. Great app and i recommend with 5 stars.

The Personalized Gift Company

Oct 26, 2024  on Shopify

I have used this company for one month and have not been satisfied with its videos. They do not have an option for telling the customer where to go to shop. I decided to cancel the "Trial period" there is no where on the site to cancel. You have to talk with someone that never cancels your account. I recommend that you use caution when dealing with this company.

HODOH CLOTHING UNLIMITED

Oct 24, 2024  on Shopify

SHAME ON MINTA. I'VE HAD THIS FOR 7YRS. $55 MONTHLY. THE CUSTOMER SERVICE IS THE WORSE. TECH. SUPPORT DOESN'T COME THRU W/ 24 HRS FOR HELP. & CHECK WHAT'S GOING ON? THE SUPERVISOR VERY UNPROFESSIONAL HE TURNED OFF MY CHAT BUTTON. I PAY FOR A SERVICE & DO ALL THE WORK. HE ALSO TOLD ME TAKE MY CAPS OFF, WHEN MESSAGING HIM. I HAVE ALL THE PROOF & EMAILS TO BACK IT UP. DON'T WANT REFUND, JUST MY MINTA APP FIXED. FOR A LOYAL CUSTOMER & A PAYING CUSTOMER I DESERVE RESPECT, I DESERVE FOR MY APP. TO BE RESEARCHED & FIND THE BUG & DEBUG. I WENT TO SHOPIFY ABOUT THIS MINTA APP. ALSO & LEF IT ALONE & CLOSED THE CASE. I'M A PAYING CUSTOMER. NO ONE CAN TELL ME WHAT I'VE DONE TO DESERVE THIS TREATMENT. ALL I'VE ASKED IS FOR SOMEONE TO FIX MY MINTA AP.

Kurt Thompson

Oct 13, 2024  on Shopify

Avraham Jay did his best to guide me through. Although dealing with some technical issues, I am hopeful for things to come.

ansrains

Oct 08, 2024  on Shopify

Not happy with app. App is attempting to bill us without delivering on the promise and after uninstalling app from store. Please assist to correct this.

Mammoth Merch

Oct 06, 2024  on Shopify

Easy to use and make creatives. I would recommend for people who don't have the time/ can't create their own

Kurt Thompson

Oct 03, 2024  on Shopify

100% CRAP! The customer service, although there, is inept and appear to be executive assistants from 3rd world countries hired to read a script and respond to chats. I wish I could upload a few screen shots of the CRAP this app puts out. It was posting CRAP to my social media and I was not even aware that it had already started posting! Again, the customer service is brain dead and ...CRAP!

JASON DEAN ONLINE SHOP L.L.C

Sep 27, 2024  on Shopify

i bought this app paid for 1year i wish i wouldn’t have it is limited on what you can do with this app the videos do not work properly there is limited text and you have to resize your images to get them to fit correctly the only thing that works is the auto post that works very well but you are limited to what you can achieve does not allow for longer video duration and limits amount of text i would not recommend this app unless they allow for more freedom with your edits but if you don’t need that much text and don’t mind your images being cropped it’s very good with auto post

Essentially Yours Candle Co

Sep 27, 2024  on Shopify

there is no way to cancel and the chat sucks. it kept telling me that the message did not go through

Imaginaydigital

Sep 20, 2024  on Shopify

Creates heaps of social media marketing easy to post to youour social accounts, little bit difficult to connect accounts to begin

Zen Boutique

Sep 14, 2024  on Shopify

Thank you Avraham for making sure my concerns were addressed. Your immediate response demonstrates Minta's commitment to making sure consumers are not only heard but also thoroughly supported. I asked for a refund after explaining to Minta customer service the application did not function properly on my webpage. The heads of my models and items of clothing were cut off on my IG posts even after making edits. I ended up deleting several of their social media posts. I reached out immediately when I saw the charges pending on my account. I am a small business owner and can not afford an annual membership. Also the application is no longer available as a download on my webpage to use, even if I wanted to try it again (which I do not). It also took me 3 tries over the course of a month for someone to finally respond to my concerns. I started on August 1st and last night customer service finally told me I agreed to pay the annual membership and would not refund my money. That is not the case. I would not willingly agree to pay for something that does not work properly.

Zen Boutique

Sep 09, 2024  on Shopify

I asked for a refund after explaining to Minta customer service the application did not function properly on my webpage. The heads of my models and items of clothing were cut off on my IG posts even after making edits. I ended up deleting several of their social media posts. I reached out immediately when I saw the charges pending on my account. I am a small business owner and can not afford an annual membership. Also the application is no longer available as a download on my webpage to use, even if I wanted to try it again (which I do not). It also took me 3 tries over the course of a month for someone to finally respond to my concerns. I started on August 1st and last night customer service finally told me I agreed to pay the annual membership and would not refund my money. That is not the case. I would not willingly agree to pay for something that does not work properly.

Intimate Treasures

Sep 05, 2024  on Shopify

So far so good. I've learned a little bit working with Minta and would love to see how far I can take this.

Farmati

Sep 04, 2024  on Shopify

WARNING this app is a scam, they will charge big lots of money, even when you set it to use the test credits. They will continue to charge you, without any notice and you will see a big bill in you shopify billing (More than USD200). Alex then will just tell you a lots of lies on the support and will just block you. I have escalated this to Shopify support. Update 05/09/24: They has just post a reply to my post, IS A COMPLETE LIE, they has not sent any DM to me, nor mail or anything, and I contacted they and they don´t want to help or solve the issue, this guys are a real danger, dont´t ever let them has acces to you credit card.

Farmati

Sep 02, 2024  on Shopify

WARNING this app is a scam, they will charge big lots of money, even when you set it to use the test credits. They will continue to charge you, without any notice and you will see a big bill in you shopify billing (More than USD200). Alex then will just tell you a lots of lies on the support and will just block you. I have escalated this to Shopify support.

VOGUE VAULT GIFTS

Aug 31, 2024  on Shopify

Saumya was great! She helped me with my problem, again! I wouldn't have been able to do it without her!

Cherished Child Co

Aug 27, 2024  on Shopify

Update Avraham, Customer Success Director reached out to me to offer resolution to give me two months trial and refund me my money back. Hopefully, everything goes well time around.

Soft Scents

Aug 25, 2024  on Shopify

The problem with me is not the app itself. It's bad customer service. I tried cancelling my subscription with this app because it's too expensive for me. When I reached out to support, they lied and told me to uninstall it to cancel it. That's what I did and they kept charging me. As a result, my jewelry shop is frozen.

ELLOT

Aug 25, 2024  on Shopify

I think it is great just that the prices are too high i guess. i really had a great time using Minta though

The LunaRay

Aug 22, 2024  on Shopify

kindly answered aboutdifficult issues. I am deeply satisfied with the kindness and ability of this person in charge.

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