7.8
Mercuri SMS & Whatsapp Chat logo

Mercuri SMS & Whatsapp Chat

  • Built for Shopify
  • Free plan available

    Order & shipping notifications via WhatsApp, SMS & Live Chat

    Workflow automation
    Abandoned cart recovery
    Order notifications
    Live chat
    Shared inbox
    Personalized marketing
    Shipping updates
    2 Reviews
    7.8

    Built by Karthik Manjunath

    Email :

    [email protected]

    Address

    4 5th Main 7th Cross, SG Palya, CV Raman Nagar, Bangalore, AL, 560093, US

    Website Privacy policy

    Introduction Video

    Description

    WhatsApp, SMS & live chat with AI. Order, shipping notifications, abandoned cart & customer support.

    Mercuri's Shopify app boosts eCommerce by enabling personalized WhatsApp and SMS marketing to enhance customer engagement and retention. It streamlines customer service with an integrated SMS and WhatsApp Shared Inbox that connects seamlessly with Gorgias SMS, allowing your team to focus on complex issues. Workflow automation further enhances productivity by managing routine communications such as order confirmations and shipping updates, optimizing operational efficiency.

    Mercuri's Shopify app boosts eCommerce by enabling personalized WhatsApp and SMS marketing to enhance customer engagement and retention. It streamlines customer service with an integrated SMS and WhatsApp Shared Inbox that connects seamlessly with Gorgias SMS, allowing your team to focus on complex issues. Workflow automation further enhances productivity by managing routine communications such as order confirmations and shipping updates, optimizing operational efficiency. more
    • SMS & WhatsApp marketing for new launches & sales.
    • Notifications: Order, shipping updates via SMS & WhatsApp
    • WhatsApp Chat Widget for customer to chat via WhatsApp
    • WhatsApp and SMS Helpdesk to support customers.
    • Recover abandoned carts by sending direct checkout via WhatsApp and SMS

    Pros

    • Boosts eCommerce by enabling personalized WhatsApp and SMS marketing to enhance customer engagement and retention
    • Streamlines customer service with an integrated SMS and WhatsApp Shared Inbox
    • Connects seamlessly with Gorgias SMS
    • Automates workflow to manage routine communications such as order confirmations and shipping updates
    • Offers SMS & WhatsApp marketing for new launches & sales
    • Provides notifications for order and shipping updates via SMS & WhatsApp
    • Includes a WhatsApp Chat Widget for customer interactions
    • Supports customers through a WhatsApp and SMS Helpdesk
    • Helps recover abandoned carts by sending direct checkout links via WhatsApp and SMS
    • High customer satisfaction with support and functionality, as evidenced by positive customer reviews

    Rating And Reviews

    dwij

    Jul 30, 2024  on Shopify

    Mercuri's SMS and WhatsApp services made reaching our customers easy and effective, leading to better engagement and happier customers. The seamless integration helped us send order updates, promotions, and personalized messages directly to our customers' phones. This personal touch has really strengthened our customer relationships and boosted sales. The Mercuri team is fantastic, always responsive and helpful. Their dedication to great customer service aligns perfectly with our own values. We highly recommend Mercuri to any e-commerce store looking to improve customer communication. Thanks, Mercuri, for making a real difference for us!

    Sri Sri Tattva

    Jun 01, 2024  on Shopify

    Mercuri has been an invaluable partner in managing transactional order and shipping updates via WhatsApp. Karthik, the founder, is always within reach, whether through WhatsApp or a phone call. I highly recommend their services to any growing business looking for efficient and reliable communication solutions. Give Mercuri a try—you won't be disappointed!

    My Store

    May 27, 2024  on Shopify

    Great app for SMS & WhatsApp order and shipping notifications. Karthik and team are very supportive and immediately reachable for any help. If you plan to grow your store and are looking to run campaigns they'll help you out.

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