Mercuri: SMS, WhatsApp & AI

Develop by Karthik Manjunath

Free plan available

Order & shipping notifications via WhatsApp, SMS & Live Chat

Workflow automation

Abandoned cart recovery

Order notifications

Live chat

Shared inbox

Personalized marketing

Shipping updates

About Mercuri: SMS, WhatsApp & AI

Launched Dec 21, 2023

Built by Karthik Manjunath

Email :

[email protected]

Address

4 5th Main 7th Cross, SG Palya, CV Raman Nagar, Bangalore, KA, 560093, IN

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ZB: WhatsApp & Messenger Chat

(14 Reviews)

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$4.99-$19.99 / Month

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Introduction Video

Description

AI-Powered WhatsApp & SMS marketing & two-way conversational support

Boost customer engagement and drive sales with Mercuri’s AI-powered platform for SMS and WhatsApp. Run highly targeted promotional campaigns and broadcasts with ease. Launch marketing flows instantly using ready-to-use templates and synced customer segments. Our AI Agents provide 24/7 support, recommend products, and handle sales queries — giving every customer a personalized, human-like experience.

AI Agents: Product recommendations, sales assistance, and customer support
Notifications: Send order confirmations and shipping updates via SMS & WhatsApp.
Inbox: Manage all customer conversations in one seamless WhatsApp & SMS inbox
Marketing: Run targeted broadcasts & promotional campaigns with Shopify segments
Cart Recovery: Recover abandoned carts with checkout links via SMS & WhatsApp

Pros

Boosts eCommerce by enabling personalized WhatsApp and SMS marketing to enhance customer engagement and retention
Streamlines customer service with an integrated SMS and WhatsApp Shared Inbox
Connects seamlessly with Gorgias SMS
Automates workflow to manage routine communications such as order confirmations and shipping updates
Offers SMS & WhatsApp marketing for new launches & sales
Provides notifications for order and shipping updates via SMS & WhatsApp
Includes a WhatsApp Chat Widget for customer interactions
Supports customers through a WhatsApp and SMS Helpdesk
Helps recover abandoned carts by sending direct checkout links via WhatsApp and SMS
High customer satisfaction with support and functionality, as evidenced by positive customer reviews

Top Helpful Reviews

Carbon Life

Aug 14, 2025 on Shopify

The Mercuri App is incredibly easy to set up — you can start sending WhatsApp & SMS notifications quickly by simply onboarding a number that’s already on WhatsApp Business. The team is fantastic and always ready to guide you through every step of the process, making the whole experience smooth and hassle-free.

GoofOn

Jun 02, 2025 on Shopify

Mercuri has been very easy to use and functional. Karthik has been of great help in diagnosing issues whenever it comes up. Would recommend the app and the team! :)

PrimeShop24

Apr 09, 2025 on Shopify

We've been using the Mercury app by Karthik for WhatsApp notifications, and it has significant positive impact on our operations. The UX is super clean and easy to navigate, and it solved a major communication gap we were facing with our customers for order notifications. Pricing is very reasonable. And a special shoutout to Karthik — his support is absolutely top-notch! Quick, helpful, and always there when you need him. Highly recommended!

dwij

Jul 30, 2024 on Shopify

Mercuri's SMS and WhatsApp services made reaching our customers easy and effective, leading to better engagement and happier customers. The seamless integration helped us send order updates, promotions, and personalized messages directly to our customers' phones. This personal touch has really strengthened our customer relationships and boosted sales. The Mercuri team is fantastic, always responsive and helpful. Their dedication to great customer service aligns perfectly with our own values. We highly recommend Mercuri to any e-commerce store looking to improve customer communication. Thanks, Mercuri, for making a real difference for us!

Sri Sri Tattva

Jun 01, 2024 on Shopify

Mercuri has been an invaluable partner in managing transactional order and shipping updates via WhatsApp. Karthik, the founder, is always within reach, whether through WhatsApp or a phone call. I highly recommend their services to any growing business looking for efficient and reliable communication solutions. Give Mercuri a try—you won't be disappointed!

My Store

May 27, 2024 on Shopify

Great app for SMS & WhatsApp order and shipping notifications. Karthik and team are very supportive and immediately reachable for any help. If you plan to grow your store and are looking to run campaigns they'll help you out.