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Customer reviews: Shopify Marketplace Connect

Develop by Shopify

The Shopify Marketplace Connect app simplifies selling across multiple online marketplaces directly from your Shopify store. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for expanding their sales channels.

Reviews (1,915)

Overall rating
4.2

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

jewelrycafee.com

Sep 10, 2025  on Shopify

Thank you for a fast response and for fixing my issue

ETNICHOME

Sep 10, 2025  on Shopify

Cloud Appliance Parts

Sep 05, 2025  on Shopify

very respectful and helpful thanks

365 Fragrances

Sep 05, 2025  on Shopify

PayMore Temecula

Sep 04, 2025  on Shopify

Resolved all my issues! Thank you Joshua!

Ingreo.de

Sep 04, 2025  on Shopify

Works amazing! Can def. recommend the great service. John was very helpful

Pila-Barre

Sep 03, 2025  on Shopify

Joshua was super helpful; this app makes it easy to connect more marketplaces. Great App! We have had it for a while.

Sparked Innovations

Sep 03, 2025  on Shopify

Cindy sat with me on chat for an hour and made sure ALL of my questions were answered. She didn't just send me links to knowledge base articles like most support people do. Customer service like this is RARE and I'm so glad I can rely on this support when I need it. Highly recommended!

LAKE MOUNTAIN 3DPRINTING

Sep 03, 2025  on Shopify

I really tried to get this app to work. I spent hours going through my shopify listings and create meta fields to map to for Walmart and eBay. I created meta fields for key features and the like, only to get error 4 key features required. I tried the eBay connection and the only thing that did was consistently delete listings. I would then delete this app and try it again thinking I did something wrong only to have it consistently not work again. I think I’ve tried to make this work at least 3 times now with countless hours trying to figure out issues. This app flat out doesn’t work.

Flyclothing LLC

Sep 02, 2025  on Shopify

This app used to be fantastic, with solid functionality and excellent support. Unfortunately, our experience has gone downhill. While the app still syncs fairly well with certain marketplaces—Etsy being the most reliable—it has completely failed to keep our inventory updated across the board. The most frustrating part is that instead of working toward a solution, support has shifted the blame back on us, claiming our frequent inventory updates are the cause. That explanation doesn’t hold water, since syncing and updating inventory is supposed to be the core purpose of the app. If the system can’t handle regular updates, it’s essentially useless for any business that manages a dynamic catalog. We’ve also noticed delays, inconsistencies, and errors creeping into the sync process—items showing as in stock when they’re sold out, pricing not reflecting correctly, and listings failing to update across channels. These are critical issues for sellers, and what was once a reliable tool is now creating more problems than it solves. In short: this app had huge potential and was once a go-to solution, but until the syncing and support issues are taken seriously and resolved, it’s hard to recommend it for businesses that rely on accurate, real-time marketplace integration.

Onna Thread's

Sep 02, 2025  on Shopify

Walmart wont work on your app. But i can pay 30 more a month and use 3rd party and it works.

Tattles Told 3D

Sep 01, 2025  on Shopify

We've had a good experience with Marketplace Connect overall. When linking to eBay from Shopify, we had some issues with images not transferring correctly. Their customer support was easy to contact and quick to correct the issue. It works and saves us tons of time!

Shoppingcenter Kraus

Sep 01, 2025  on Shopify

The app works excellently. Listing items created in Shopify is done on eBay without any major delays. Thanks to the very quick support from the support team, I learned a lot about the Marketplace Connect app that I would never have known just by reading the description. Please note an important point that I discovered due to a change in the inventory of an archived item. By changing the inventory of an archived item, the item activated in Marketplace Connect was automatically transferred to eBay. The support team's analysis quickly identified the reason for the item being transferred to eBay, and I received important information about using Marketplace Connect. --> As soon as the inventory is changed, the item is automatically uploaded to eBay if the item is active in the Marketplace Connect item list. --> When the inventory is changed, the item's status is not checked. This means that even if the item is archived and hidden in the online shop, the item is uploaded to eBay. --> Here is an excerpt from the email support team: Marketplace Connect app uses Shopify as the source of truth for your products. The list of products that you see on Marketplace Connect > Listings page are all your products in Shopify regardless of their status (active, draft & archived). There is no way to delete a product within Marketplace Connect. To delete them, you have to delete directly in Shopify. A product that was previously enabled in Marketplace Connect that became out of stock will become active again in eBay when stock get replenished in Shopify. The way to end the eBay listing is to disable it in Marketplace Connect.

QuickSell Belfast

Sep 01, 2025  on Shopify

Great app to sell on ebay, great support, thanks Mark L

1UTHEALTHLTD

Aug 31, 2025  on Shopify

THANK GOD FOR RAIN AND HIS HELP

Dos Olivos Markets

Aug 29, 2025  on Shopify

RAW3D Filament

Aug 28, 2025  on Shopify

So far so good! Everything works as advertised. Whenever I've encountered problems or wasn't sure what to do, the support team has always been quick to respond and was helpful.

Fraganzi

Aug 28, 2025  on Shopify

Experiencia horrible, los asin se han sincronizado con las variantes del producto, lo que ha producido que los precios sean un 80% mas bajo, y al cancelar todas las compras en amazon ha producido que me bloqueen la cuenta. No me dan ninguna solucion, y encima me estan mareando, de buenas a primeras el servicio ha cambiado y se ha actualizado de manera automática, todo un desastre esta app y su servicio al cliente pesimo

Tartan Plus Tweed Ltd

Aug 27, 2025  on Shopify

Works very well and great value for money- also just had a support issue and Aldrian dealt with it expertly and very quickly. Great service.

Biloban Online Store

Aug 27, 2025  on Shopify

Market place is quite convenient and highly recommended

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