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Customer reviews: Mailchimp Email SMS Marketing

Reviews (575)

Overall rating
4.4

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

The Gratitude List®

Jan 28, 2025  on Shopify

Rafael was very helpful, he helped me solve my problem (audience sync, etc) and guided every step. I felt accompanied and the advice he gave worked and solved my issue. I really appreciate his support because unlike others, he really was able to trouble shoot and guide me int he right direction. when we the chat was disconnected he immediately connected back, which made it all easier and i'm really happy with the support Rafael provided me. THANK YOU!

all3sports

Jan 26, 2025  on Shopify

I got an answer quickly and it actually solved the problem!

TileStyle

Jan 26, 2025  on Shopify

Very helpful support (Lori) was able to guide through the process of setting up a form through mailchimp on Shopify

coffeetime.si

Jan 26, 2025  on Shopify

We’ve been using the Mailchimp app for our Shopify store, and it’s been working perfectly. It’s user-friendly, and the integration runs smoothly. What truly sets this app apart is the outstanding customer support. I want to specifically highlight Lori, who went above and beyond to help us resolve a technical issue. She was quick, professional, and genuinely dedicated to finding a solution. Her expertise and willingness to assist made all the difference. Highly recommend this app if you’re looking for a reliable email marketing solution backed by a stellar support team!

Gingerbread House Toys

Jan 22, 2025  on Shopify

DEAN was awesome, patient, and super helpful! Made life so much easier.

Ray's Wine and Spirits

Jan 22, 2025  on Shopify

Good. Had conversation with TROY. He was a nice guy.

Purple Life

Jan 22, 2025  on Shopify

I had a great experience working with Clarisse. She was incredibly helpful in setting up newsletter notifications for my Shopify store. Clarisse was knowledgeable, patient and guided me through the process seamlessly. Her support made the set up easy and efficient. I truly appreciate her professionalism and would highly recommend her assistant to others!

mrs pete's shed

Jan 21, 2025  on Shopify

Express Feed & Grain Parts

Jan 21, 2025  on Shopify

Scalise Family Sheep Farm

Jan 21, 2025  on Shopify

MindControl

Jan 20, 2025  on Shopify

great customer service from Rafael

Lisa Dear Artworks

Jan 20, 2025  on Shopify

Very useful today. I think using photos was a great way to see where I was and where I thought I was, compared with where I needed to be.

Nostalgic Mumma

Jan 20, 2025  on Shopify

David was amazing. Very patient and took ownership of my issue straight away. An absolute star!

The Space SA

Jan 19, 2025  on Shopify

Lori was extremely helpful and patient.

Yon-Ka Canada

Jan 16, 2025  on Shopify

We've been using Mailchimp for 5 years. The platform is incredibly user-friendly and has been a reliable tool for our business. This week, we encountered an issue and reached out to support. Rafael was amazing—he resolved the problem within minutes!

HarrietsImagination

Jan 14, 2025  on Shopify

I love Mailchimp, never had any issues for a beginner like me so easy to use!

Sonny Bear IE

Jan 14, 2025  on Shopify

very helpful

The Hit Club

Jan 14, 2025  on Shopify

Excelente la atención de Clarisse.

NEW ZEALAND BED COMPANY

Jan 13, 2025  on Shopify

Thank you PAUL for your help.

ZKoriginal

Jan 13, 2025  on Shopify

Dean was incredibly helpful in resolving the issue I encountered with the pop-up window at my store www.ZKoriginal.com. Thank you so much!

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