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Customer reviews: Mailchimp Email SMS Marketing

Reviews (744)

Overall rating
4.3

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Nishel Foods

Mar 04, 2025  on Shopify

KAROL is HELPFUL

SonomaJewel

Mar 04, 2025  on Shopify

Lori was very kind and helpful

しつもんメンタルトレーニングオンラインストア

Mar 03, 2025  on Shopify

すばやいリアクションに感謝します!KAROL は役に立つ

Longy Health

Mar 03, 2025  on Shopify

Funciona bem e o atendimento foi excelente que recebi da TIANA.

edithbeurskens

Mar 03, 2025  on Shopify

Rafael was really helpful. Thank you!

Pickering International

Feb 28, 2025  on Shopify

David spent some time helping us with an issue with our bounce rate. Because he was not able to find the reason, he sent us some general information on high bounce rates, and has assured us he will be looking further into the issue for us and get back to us with more specific information by the end of today. We really appreciate his help with this issue, and we are eager to make sure this does not happen again.

LorenZone

Feb 28, 2025  on Shopify

Lori was great, I hope the solution she gave me will work, I am waiting for the email saying my domain authentication worked ! Finger crossed !

AMNIKI

Feb 28, 2025  on Shopify

Thank you Troy for your help. Super helpful. Much appreciated!

juicr.se

Feb 27, 2025  on Shopify

Paul was great!

The village pet shop

Feb 27, 2025  on Shopify

Very polite and told me what I needed to know with little fuss.

SENDO CONCEPT

Feb 27, 2025  on Shopify

Buona assistenza, LORI è stata molto solerte e gentile

Juliet Aurel

Feb 26, 2025  on Shopify

Mortimer, mi asesor, fue muy amable y atento, me ayudó a resolver todas mis dudas.

SuzukiBanners.com

Feb 26, 2025  on Shopify

Clarisse was an excellent help today!

Autobrite Direct LTD

Feb 26, 2025  on Shopify

CLARISSE agreed to solve my issue that was quite technical and passed it onto the second line support team, she kept me updated on their progress via email

Seaforest Store

Feb 26, 2025  on Shopify

I encountered an issue with my plan, but Troy was quick and supportive in resolving it!

Seaweed Enterprises Australia

Feb 25, 2025  on Shopify

very quick and great advice, thanks Karol

My Store

Feb 25, 2025  on Shopify

Karol was very responsive to my specific issue.

Innes

Feb 25, 2025  on Shopify

Troy was excellent - a real asset to your company

Urncraft

Feb 21, 2025  on Shopify

Dean was very helpful, listened carefuly, understood what my problem was then found out what I needed to know. My experience today was great! Thank you Dean.

PrivaScape Ltd.

Feb 20, 2025  on Shopify

Tiana did a great job of helping me resolve my synching issue with Shopify! She even emailed me back to reconnect when our chat was dropped.

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