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Customer reviews: Mailchimp Email SMS Marketing

Develop by Shopify

Reviews (840)

Overall rating
4.6

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Based

Oct 26, 2025  on Shopify

Pure Country Weavers

Oct 24, 2025  on Shopify

Seph was very helpful, responded quickly and clearly to all my questions. Very satisfied with the interaction and it completely solved my problem!

Anna Lou of London

Oct 22, 2025  on Shopify

Rhedd was very great

BLYTHE SCOTT ART

Oct 22, 2025  on Shopify

Juvy assisted me today. He was polite, patient and helpful even with my limited skills. Thank you!

Keep A Breast Foundation

Oct 21, 2025  on Shopify

Lori was helpful & prompt in tracking down the answers I needed. Thank you!

Two O Nine Fabric

Oct 20, 2025  on Shopify

Mary was wonderful! She took her time and helped me a lot.

BLESCO

Oct 20, 2025  on Shopify

Great CS by Rhedd

Rugs of Petworth

Oct 20, 2025  on Shopify

Thanks. My fear with chats is getting a bott or getting left for ages on with no action.... You were ON IT and communicated really well...

Beartjes

Oct 20, 2025  on Shopify

Great helpt from Rhedd!

Topeca Coffee Roasters

Oct 17, 2025  on Shopify

Mailchimp has been a great tool for our store and a successful marketing channel. We recently experienced an issue with data synchronization, but Nadz provided prompt and helpful assistance.

OfficialWatches

Oct 17, 2025  on Shopify

James Candy / Fralinger's

Oct 17, 2025  on Shopify

Seph is amazing great help

FunPawsie

Oct 17, 2025  on Shopify

JAY ANN was really helpful

BinDesign

Oct 17, 2025  on Shopify

Sher helped me set up Mailchimp properly on my Shopify store — super helpful and easy to work with! Thank you

Wild Spider Designs

Oct 16, 2025  on Shopify

Rhedd was very helpful with my sync query, thank you Rhedd

HUANUO

Oct 16, 2025  on Shopify

The support Jay Ann is nice.She solved my issue so quickly.

Sage Cosmetic Coaching

Oct 15, 2025  on Shopify

Paul was my online support person... he was super helpful & walked me through the steps I needed to take patiently and effectively. He helped me troubleshoot an issue that I had spent days trying to fix on my own. I'm really grateful to have this type of service... I try to be as tech as possible but sometimes things are just outside my skill set. It's awesome to know that MailChimp have people like Paul to help us when we need! Thanks heaps :)

Divine Imports

Oct 15, 2025  on Shopify

Lovely, professional yet personal and answered my questions clearly.

Yantra Robotics

Oct 14, 2025  on Shopify

Rafael was really helpful and solved my problem immediately! I had an issue with Contact syncing and very happy with how Rafael handled the issue.

Well Traveled Wares PT

Oct 14, 2025  on Shopify

Seph in chat customer service is wonderful. patient, kind, just great customer service.

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