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Customer reviews: Mailchimp Email SMS Marketing

Reviews (660)

Overall rating
4

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Never Waver

Jan 06, 2025  on Shopify

I WAS GET SO FRUSTRATED WITH THE APP UNTIL I TALK TO CLARISSE! THANK YOU CLARISSE

Investments Illustrated

Jan 06, 2025  on Shopify

Rafael was great in helping me resolve our syncing issue!

WAVE Training & Consulting LLC

Jan 05, 2025  on Shopify

Rafael was amazing, patient and gave me just the right amount push so I could resolve the issue and learn while doing so

ChurchGear

Jan 05, 2025  on Shopify

Dean was very knowledgeable and answered all my questions with the information I needed to accomplish my goals.

Arlo's Little Wardrobe

Jan 05, 2025  on Shopify

David was super helpful. He managed to sort me out within the space of 10 minutes probably less than that’s so thank you.

SHAKA

Dec 27, 2024  on Shopify

Installed the app, and thought I had small issue. Contacted the support and DAVID helpt me really fast en good. Good communications and very helpful support. I highly recommend this app.

Miniaday Designs, LLC.

Dec 17, 2024  on Shopify

DEAN was fantastic. Very patient, thorough and resolved my issue quickly and kindly!

Texize

Dec 16, 2024  on Shopify

Rafael was super helpful setting this up!

Renditions Art

Dec 15, 2024  on Shopify

Dean was super helpful and provided great customer service!

Lumos Sleep

Dec 12, 2024  on Shopify

We reached out for support for integration between Mailchimp and Shopify. David responded very fast, courteous and professionally. We are happy with the timely support.

Susan Stone

Dec 10, 2024  on Shopify

quick fix to my problem

New Age Performance Inc.

Dec 10, 2024  on Shopify

Rafael was amazing and helped me through my issue and we got it to work!

Pens Corner

Dec 09, 2024  on Shopify

David was super helpful in integrating my products into my email marketing. He made sure to send me the right links to guide me to resolve the issue!

My Store

Dec 09, 2024  on Shopify

Some workarounds and some time spent but problem solved in one interaction. Clarisse was excellent to work with.

Tuk and Lu

Dec 08, 2024  on Shopify

Dean was so helpful today and really made sure my issues were resolved in a timely manner! Highly recommend him!

Sere Street Brews

Dec 08, 2024  on Shopify

Dean was such a great help in assisting me to get my app sett up. He was very attentive, provided additional resources for me to review, and answered all of my questions

Tellus

Dec 04, 2024  on Shopify

The agent was very helpful unfortunately my issue needed further assistance to resolve but that's no fault of theirs

Rich Mountain Fiber Co

Dec 03, 2024  on Shopify

I had a question about how to upgrade my plan and chatted with Clarisse. She was super helpful and guided me through the process. She is a great asset for your company.

OAK & ELK

Nov 27, 2024  on Shopify

La Cabeza Parrucchieri

Nov 12, 2024  on Shopify

Semplice, intuitiva e utilissima per incrementare le vendite.

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