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Customer reviews: Mailchimp Email SMS Marketing

Reviews (630)

Overall rating
4.5

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Encaustic Tile Designs

May 21, 2025  on Shopify

Rafael was a great help with my issue today!

kuchentratsch

May 21, 2025  on Shopify

Troy was great:)

SIMSI

May 20, 2025  on Shopify

David was the best support of all.

CHARMED Medical Jewelry

May 20, 2025  on Shopify

RAFAEL got us up & running in no time! Thanks!

LavieLoo Store

May 20, 2025  on Shopify

Dean took time and check if my connection is in sync. Thank you for waiting for me to refresh and redo again.

LavieLoo Store

May 16, 2025  on Shopify

RAFAEL was great and helpful with my queries

Snuslion

May 16, 2025  on Shopify

great customer support

Vajracrafts

May 16, 2025  on Shopify

Superb! We are using this app since 2012 in different platforms. Very useful app and very easy to setup emails. We also like sms marketing.

Zlc Collectibles

May 15, 2025  on Shopify

Great support from TROY!!!!!

Cameron Marks

May 15, 2025  on Shopify

Troy was super helpful in checking on our new automation email. Giving me tips on how to make our emails getting sent more successful. Thanks Troy!

Rebecca Haas Jewelry

May 14, 2025  on Shopify

Dean was very helpful, thank you.

Zo&Co

May 14, 2025  on Shopify

David was amazing, his help and advice resolved my problem. Defo recomend.

Studio Seren

May 13, 2025  on Shopify

Lori was really quick to respond and really helpful!

Tina M Copenhagen

May 13, 2025  on Shopify

Paul has been a great help in navigating my issues and getting them resolved.

Ashbolt Farm Tasmania

May 13, 2025  on Shopify

Paul was very helpful and resolved my query.

Erstwhile Mezcal

May 13, 2025  on Shopify

Rafael is a customer service rockstar! Very clear communication, and so patient in staying with me until our Shopify + Mailchimp integration was up and running again. Thank you Rafael!

Xavier Foley

May 12, 2025  on Shopify

Paul solved my problem syncing Shopify customer names into Mailchimp.

Charrans.com

May 12, 2025  on Shopify

Their support team is amazing! Had a change of address and after speaking to so many experts, the Mailchimp support person Dean was the only one who stuck through 3 disconnects, sifted through two accounts and helped us resolve our issue. Just AMAZING! Thanks for the dedication and commitment to get it right!

UpliftAndEnergize.store

May 09, 2025  on Shopify

David was incredibly helpful and patient while helping me connect Mailchimp to Shopify. He made the process easy to follow and answered all my questions clearly. Great support—thank you! Highly recommended.

Lush

May 09, 2025  on Shopify

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