Reviews: Mailchimp Email SMS Marketing

Customer reviews: Mailchimp Email SMS Marketing

Reviews (911)

Overall rating

4.7

5

559
4

46
3

7
2

7
1

39

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

Easy integration with Shopify
User-friendly interface
Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
Powerful email campaign tools
Helpful features for crafting professional, compelling campaigns

Common Concerns

Unfair billing practices and hidden costs
Issues with automatic email sending (e.g., double opt-in emails)
Challenges with app and data synchronization
Poor customer service response times for some users
Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Mr Farmer Workwear

Dec 04, 2025 on Shopify

Seph helped us with a couple of issues with the MailChimp integration, as well as how to set up the discount after the double opt-in message. We ran into some issues, but she kept on trying to resolve the issues and in the end, the issue was resolved. Thanks, Seph!

Morakniv

Dec 03, 2025 on Shopify

SEPH was great and helped me solve the issue with out double tagging. They took their time and figured it out. Thanks so much!

Double Monk

Dec 02, 2025 on Shopify

Mary was very helpful and polite

Soren's House

Dec 02, 2025 on Shopify

Lori in support was fantastic when we had an issue!

Efilters.net

Dec 02, 2025 on Shopify

Today's support from Cyrus was fantastic. He was patient with me and walked me thru all the steps until everything was set. Great teamwork between both of us to get things organized. Wish I could get Cyrus everytime I am in need of help!

KA/NOA

Dec 01, 2025 on Shopify

Oscar and Mila

Dec 01, 2025 on Shopify

Nadz, was very quick to respond and gave me detailed instructions on how to fix my problem and continued to correspond to solve the issue. Thank you.

Accessory Jane Retail

Nov 30, 2025 on Shopify

Essential Ayurveda

Nov 27, 2025 on Shopify

Troy was very helpful - thank you

Adored

Nov 27, 2025 on Shopify

Great help from Rhedd. He helped clarify an issue I had.

Khaia Beauty

Nov 27, 2025 on Shopify

Thank you Seph

Jarritos Merch

Nov 26, 2025 on Shopify

Great integration. Ran into an issue with app embed, but RAFF from customer support helped me get it sorted quickly so that our email capture could run smoothly :)

GOBLINKO

Nov 26, 2025 on Shopify

Juvy was very helpful & walked me through my issues.

Pour n' Life

Nov 26, 2025 on Shopify

Rhedd was very helpful with my concern about pausing my account. I feel as though I have paid into this account without using it, so I need to know how to pause it to learn more about how to use the app for my business. Rhedd assured me that I would not be charged until I restart my account. The representative's knowledge, patience, and kindness were very satisfactory and helpful.

PARFUMS LUBNER

Nov 26, 2025 on Shopify

TROY hatte sehr viel Geduld mit mir und konnte mein Problem mit mir lösen, Vielen Dank dafür!

Goldia.com

Nov 26, 2025 on Shopify

Cyrus is best!

Dot & Dash Design

Nov 26, 2025 on Shopify

Great customer service experience -- even at 3:00AM! Thanks to Troy for stepping up and helping me work through some start-up issues.

ClimeMET

Nov 25, 2025 on Shopify

Rhedd was excellent, troubleshooted and resolved my issues as well as helped with a bit of housekeeping! Thanks again, Rhedd!

Airoh USA

Nov 24, 2025 on Shopify

Jean

BagsInBulk.com

Nov 24, 2025 on Shopify

Very useful, and great customer service! Marlyn was super helpful and friendly. So nice to get help from a live person rather than AI responses or articles.