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Customer reviews: Mailchimp Email SMS Marketing

Reviews (690)

Overall rating
4.6

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Starlink Qatar

Aug 12, 2025  on Shopify

The support from SEPH, was productive.

LVL UP EXPO Merch

Aug 12, 2025  on Shopify

Jay Ann was a great rep. Fixed exactly what I needed super quick & easy. Thank you!!!

Watchfuli

Aug 07, 2025  on Shopify

Great customer support thanks to Aaron, legend.

Wise Buys

Aug 07, 2025  on Shopify

Dean was prompt and courteous. We highly recommend him.

Idaho Wood Creations

Aug 07, 2025  on Shopify

Thanks, Rafael, for your support help! Super clear and timely when we had an issue

VNI

Aug 06, 2025  on Shopify

Marlow Provisions

Aug 06, 2025  on Shopify

Seph was very helpful

Mercury Orchid

Aug 06, 2025  on Shopify

Excellent customer support - Rhedd was very pleasant and helpful and got the issue sorted very quickly.

Ruby Cup

Aug 06, 2025  on Shopify

Awesome support and customer service! Troy was super helpful

Pet-lucious

Aug 05, 2025  on Shopify

Amazing app! But I was having some problems with some features and was able to fix it with the bell of Jay Ann. Thank you Jay for the professional assistance.

Weinhandel in Bonn-Kessenich

Aug 05, 2025  on Shopify

Rhedd ist hilfreich

My Store

Aug 04, 2025  on Shopify

lori was so helpful and able to resolve the issue, he went above and beyond

Chipper & Cheeky

Aug 01, 2025  on Shopify

Great customer service! Dean helped me and was very patient, thorough, and helpful. His help has actually made me better integrate Mailchimp to my website. Thank you, Dean and Mailchimp! I highly recommend to any small business that wants to expand their marketing efforts and improve their conversions.

My Store

Aug 01, 2025  on Shopify

Trexie was so helpful

Label Prem Anand

Aug 01, 2025  on Shopify

Aaron was great and super helpful with assisting me in resolving my syncing issue. Very patient and proactive.

Black Fox Cabin

Aug 01, 2025  on Shopify

Lori was so helpful! Thank you

Volga Linen

Aug 01, 2025  on Shopify

Cyrus was very polite, helpful and quick to respond. I was grateful for their help!

Il Calendario Filosofico

Aug 01, 2025  on Shopify

ottimo supporto, preciso e puntuale! Abbiamo risolto un problema complesso di sincronizzazione dei dati. Grazie Lori!

Macha Studio

Jul 31, 2025  on Shopify

Thanks for your help Rafael

AeonEx

Jul 30, 2025  on Shopify

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