Reviews: Mailchimp Email SMS Marketing

Customer reviews: Mailchimp Email SMS Marketing

Reviews (840)

Overall rating

4.6

5

488
4

43
3

7
2

7
1

39

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

Easy integration with Shopify
User-friendly interface
Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
Powerful email campaign tools
Helpful features for crafting professional, compelling campaigns

Common Concerns

Unfair billing practices and hidden costs
Issues with automatic email sending (e.g., double opt-in emails)
Challenges with app and data synchronization
Poor customer service response times for some users
Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

SKYTTEN DANMARK

Nov 06, 2025 on Shopify

Super support - I have been guided safely and thoroughly by Jean. I am very grateful - THANK YOU

ELEO Garten

Nov 05, 2025 on Shopify

Really nice and helpful customer support. Problem couldn't be solved but they tried to help all the way and forwarded issue to dev support team after all steps they could do were done.

TheSunPays

Nov 05, 2025 on Shopify

Rhedd was really helpful, thank you.

MyRoamate

Nov 04, 2025 on Shopify

Serenity Gallery

Nov 04, 2025 on Shopify

thank you mailchimp! jay ann was very helpful and prompt in answering my queries.

Jewelry Depot, Inc.

Oct 31, 2025 on Shopify

Lori's support was excellent!

Natural Tone Organic Skincare

Oct 31, 2025 on Shopify

Lori was very patient and helpful

sosoutils

Oct 31, 2025 on Shopify

great customer service with SEPH

The Homeware Outlet

Oct 31, 2025 on Shopify

Cyrus was very supportive

CamberGang

Oct 31, 2025 on Shopify

JAY ANN WAS THE BEST AT HELPING ME SOLVE MY ISSUES TODAY!

Violet And Stone Jewelry Co

Oct 30, 2025 on Shopify

Lori was great

umbrellas.com.au

Oct 30, 2025 on Shopify

My Mailchimp customer support Cyrus was very helpful and easy to chat to. He solved the questions I had and provided some valuable insights I hadn't considered. Very happy!

Verival

Oct 29, 2025 on Shopify

A great app and a lot of useful documentation helped us keep our mailing audiences alive across a major change in our e-commerce platform. As well, had a pleasant experience while working with Mailchimps online support (thx Rhedd for helping me resolve a synch problem).

Neighbour

Oct 29, 2025 on Shopify

Great app and great support. My agent Nadz was super helpful when I needed help setting things up correctly.

PhoneFirst

Oct 29, 2025 on Shopify

Cotterell & Co

Oct 28, 2025 on Shopify

Rafael was great help with a problem!

A Little Bit Yummy

Oct 28, 2025 on Shopify

I need some help with integrating the app onto Shopify. Jay Ann helped me via live chat and was super helpful!

COTE ALCA

Oct 28, 2025 on Shopify

Me atendió Jay Ann, muy bien!!!

COTE ALCA

Oct 27, 2025 on Shopify

inneroneyoga

Oct 27, 2025 on Shopify

Jay Ann was quick and helpful. Thank you!