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Customer reviews: Mailchimp Email SMS Marketing

Develop by Shopify

Reviews (911)

Overall rating
4.7

What Merchants Think

Merchants feel that "Mailchimp Email SMS Marketing" is a mixed bag. Many users appreciate its ease of use, especially for small business owners, and laud the app's integration with platforms like Shopify. However, there are notable concerns about the app's billing practices and customer service quality, which affect the overall experience for several users.

Key Strengths

  • Easy integration with Shopify
  • User-friendly interface
  • Excellent customer support (often mentioning specific representatives like Lori, Rafael, Dean, and Clarisse)
  • Powerful email campaign tools
  • Helpful features for crafting professional, compelling campaigns

Common Concerns

  • Unfair billing practices and hidden costs
  • Issues with automatic email sending (e.g., double opt-in emails)
  • Challenges with app and data synchronization
  • Poor customer service response times for some users
  • Difficulty in resolving technical issues, sometimes requiring expert intervention

Final Thoughts

"Mailchimp Email SMS Marketing" is perceived as a strong contender in the email marketing space due to its integration ease and supportive customer service. Nevertheless, to improve its reputation and customer satisfaction, addressing challenges such as billing transparency, synchronization issues, and enhancing the customer support responsiveness will be crucial.

Alsip Nursery

Dec 15, 2025  on Shopify

Excellent customer support! I spoke to Dean and he helped me navigate the multiple issues that I was running into. He provided screenshots and clearly and kindly explained what he was seeing. Thank you Dean for your great service!

Escapade

Dec 15, 2025  on Shopify

Fantastic customer support - I was assisted by Lori - patient and kind. Thanks

RT Facts

Dec 12, 2025  on Shopify

David is a CS GAWD - he diagnosed and walked me through step by step exactly what needed to be done to get my Shopify and Mailchimp synced and set up. Could not recommend enough... just wish the chat didn't go away when I navigated away from the tab but that's it. David's the man.

Ciamor Skincare

Dec 12, 2025  on Shopify

David was of great help. He solved my problems.

Symbolic Wines®

Dec 11, 2025  on Shopify

Dean is really helpful and supporting - he is the best!

Carl Doghouse Photography

Dec 11, 2025  on Shopify

Dean did an fantastic job helping me connect the Mailchimp App to my Shopify store .... that you very much for your patience and help!

HOPE & IVY | Women's Occasionwear With Beautiful Embroidery & Prints

Dec 11, 2025  on Shopify

Great support from Rhedd!

halfwine.com

Dec 11, 2025  on Shopify

Troy was a great help fixing my issue quickly and professionally!

OGIO India

Dec 11, 2025  on Shopify

troy was indeed very helpful

Tempera Strings

Dec 10, 2025  on Shopify

Fantastic support, smart and quick

*ssTricks

Dec 10, 2025  on Shopify

David was helpful and talked me through the entire process to get my mailchimp account all sorted out.

Lesley Anderson

Dec 09, 2025  on Shopify

*ssTricks

Dec 09, 2025  on Shopify

EternalMode

Dec 09, 2025  on Shopify

Thanks to Juvy my Shopify sync went smooth and I was lucky enough to get some insight on how to launch my first campaign! Thanks again Juvy!

The Snowdonia Honey Co.

Dec 09, 2025  on Shopify

Dean and Nadz sorted my small issue very quickly! Thanks both

Feel Awsm

Dec 09, 2025  on Shopify

the customer supper is great , specialy CYRUS was realy helpfull :)

ProResolveSPMs.com

Dec 08, 2025  on Shopify

Mailchimp customer service - Dean, was super helpful to us recently in resolving a problem we experienced between Mailchimp and Shopify. He was very patient as he walked me through his recommendations in the process of trouble-shooting. Our problem was resolved and Dean followed up with me again after everything was resolved to confirm everything was working properly. Thank you Dean for your support!

MARÁH

Dec 05, 2025  on Shopify

Great service by marz

Wear This Not That

Dec 04, 2025  on Shopify

jane was so incredible and patient. I am lucky she answered my cry for help.

Wylde Market

Dec 04, 2025  on Shopify

Marz was great sorting out my problems

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