7.1
LiveRecover SMS Cart Recovery logo

LiveRecover SMS Cart Recovery

Develop by LiveRecover

$49-$199

/ Month

Boost revenue with human-powered SMS cart recovery

Real-time engagement
Custom workflows
Knowledge base
Unique discounts
Performance metrics
78 Reviews
7.1

About LiveRecover SMS Cart Recovery

Launched Jan 14, 2021

Categories

Built by LiveRecover

Email :

[email protected]

Address

12407 N Mopac Expy, suite #250-238, Austin, TX, 78758, US

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Introduction Video

Description

Texting that converts your abandoned carts into sales — with a human touch.

LiveRecover gives you the tools you need to increase revenue, AOV, and conversion rates with SMS. Our live agents recover your customers' abandoned carts through personalized outreach. Integrate with your store in minutes and experience the ROI of real humans interacting with your customers. Whether you're an enterprise DTC brand or just starting your business, we have a plan for everyone.

LiveRecover gives you the tools you need to increase revenue, AOV, and conversion rates with SMS. Our live agents recover your customers' abandoned carts through personalized outreach. Integrate with your store in minutes and experience the ROI of real humans interacting with your customers. Whether you're an enterprise DTC brand or just starting your business, we have a plan for everyone. more
  • Live agents engage in real-time SMS conversations with your customers.
  • Configure Workflows triggered by abandoned carts with custom conditions.
  • Use existing FAQs to populate your Knowledge Base to inform agents.
  • Unique one-time discount codes are generated for each customer.
  • Access Insights and dive into performance metrics.

Pros

  • Boosts revenue, Average Order Value (AOV), and conversion rates via SMS
  • Live agents provide personalized outreach to recover abandoned carts
  • Easy integration with your store within minutes
  • Suitable for both enterprise DTC brands and small businesses
  • Real-time SMS conversation engagement with customers
  • Configurable workflows with custom conditions for abandoned carts
  • Use of existing FAQs to populate the Knowledge Base to assist agents
  • Unique one-time discount codes generated for each customer
  • Access to insights and performance metrics

Cons

  • Poor customer service with delayed responses – emails not answered in over 4 days and text support not responded in over 24 hours
  • Potential reliance on live agents which may not scale well if support response times are slow

Rating And Reviews

Watch Connection

Nov 06, 2024  on Shopify

Excellent app! Goes a long way to recover lost revenue! Our store can see a difference first week onwards. Highly recommended

Sene

Sep 03, 2024  on Shopify

Thrilled with LiveRecover, this is a no-brainer to add revenue to the business. It took me forever to pull the trigger on this and wish I had done it earlier. This is an easy way to boost revenue to your business.

ShellShock Protection

Aug 26, 2024  on Shopify

We can't recommend Live Recover enough! Unlike other recovery tools that rely solely on automated bots, Live Recover employs real people to chat with potential customers. This human touch makes a world of difference, as it allows them to engage with customers who might otherwise slip through the cracks due to opt-in requirements. We were initially referred to Live Recover by another e-commerce business that had seen fantastic results, and it didn’t take long for us to understand why. The implementation was a breeze, thanks to their outstanding chat support. It’s refreshing to know that there are actual people on the other end, ready to assist—not just another bot. We’ve successfully implemented Live Recover across all three of our partner e-commerce businesses, and the results have been outstanding. We’ve recovered thousands of dollars in lost revenue, making this tool an invaluable part of our strategy. If you're looking to boost your recovery efforts, Live Recover is a must-have!

Cuts

Aug 25, 2024  on Shopify

To be honest, at first I was a little skeptical. But LiveRecover has been an absolute game-changer for CUTS Clothing. Since integrating it into our Shopify store, we’ve seen a significant impact on our revenue. Over the past few months, LiveRecover has helped us recover over $100K in abandoned cart sales—sales that would have otherwise slipped through the cracks. The human touch they add to the recovery process makes a huge difference; customers appreciate the personal interaction and it’s reflected in our conversion rates. The setup was incredibly straightforward, taking just minutes to get everything running smoothly. What’s even better is how well the app scales as our brand continues to grow. Whether you’re just starting out or scaling up, LiveRecover is a must-have tool to maximize your revenue. Highly recommend!

Higround

Aug 21, 2024  on Shopify

LiveRecover has been a game-changer for our store. Setting it up was a breeze—super quick and easy. What really stands out is how much it's helped us bring in first-time customers who were on the fence. We’ve definitely seen a noticeable boost in our conversions since we started using it. It’s like having an extra hand to close those almost-lost sales. Definitely recommend it if you want to increase your revenue with a minor lift. Also their customer support team is top notch, any time there's a question or idea we want to execute on they are extremely prompt in responding and make sure we have the tools to succeed.

TRX Training - United States

Jul 24, 2024  on Shopify

LiveRecover is a Game-Changer! As the Head of Ecommerce at TRX, I can confidently say that LiveRecover has completely transformed our approach to addressing cart abandonment and enhancing customer interactions. From the moment we implemented LiveRecover, the results were nothing short of extraordinary. The integration process was incredibly quick and easy. Within just 15-20 minutes, we were up and running without any significant disruption to our operations. This ease of use allowed us to immediately leverage LiveRecover’s capabilities and start seeing results. The impact was immediate and substantial. We saw a 15% reduction in our abandoned cart rate, which is a huge achievement given the high stakes in e-commerce. In the first month alone, we generated an additional $20k in direct revenue. Our recovery rate improved from about 5% to over 10%, thanks to the changes we implemented with the help of LiveRecover’s insights. One of the standout benefits of using LiveRecover is the actionable insights we gained from customer interactions. We were able to refine our product presentation and adjust our shipping costs based on the feedback we received through LiveRecover’s SMS conversations. This not only helped us recapture lost sales but also improved our overall site performance. The insights provided by LiveRecover were clear and precise, allowing us to understand the exact reasons why customers were abandoning their carts. This level of detail is invaluable for making continuous improvements to our e-commerce strategy. Looking ahead, we plan to continue leveraging LiveRecover’s insights to further optimize our site and customer interactions. We are excited about the potential for even deeper insights into customer behavior and the impact this will have on our conversion rates. For any online retailer considering LiveRecover, I cannot recommend it highly enough. The extra care and attention to capturing customers who bounced off the site are incredibly powerful. The seamless integration, immediate impact, and continuous improvement make LiveRecover an essential tool in today’s competitive e-commerce landscape.

Else Nutrition

Jul 24, 2024  on Shopify

These guys are the pros if you want to get recovery. We saw real results and real $$$'s come through very fast, that otherwise would have been lost. the sales support is also second to none. This is seamless, effective, and I couldn't recommend them more!

nuuds

Jul 23, 2024  on Shopify

The set up is incredibly easy and the product is fantastic. It is one of the few apps that drives the customer experience. It allow us to interact with our customer on a personal level and give them the time they deserve. At the end of the day, customer experience is one of the most important aspects of any business and with live recover, we can make it that much better.

Huega House

Jul 23, 2024  on Shopify

Great experience so far. Onboarding was smooth. We're about 30 days in and our results are much higher than expected. Worth the money

Nailboo®

Jul 22, 2024  on Shopify

LiveRecover has significantly impacted our bottom line by helping us recover ~$70K in abandoned cart sales, contributing to 5.6% of our Q1 2024 revenue -- pretty much revenue we wouldn't have recovered simply with the one-way abandon cart automations. Their human-centered approach provides a real connection that customers appreciate and respond to positively. The insights gained from these interactions have been instrumental in enhancing our checkout processes and overall user experience. Highly recommend for any e-commerce business looking to improve retention and deepen customer relationships.

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