7.8
Kustomer logo

Kustomer

Develop by Kustomer
Free plan available

AI-Powered Support: Seamless Integration & Insights

Customizable messages
Multi-channel support
Personalized experiences
Order management
Ai integration
Customer insights
Order data integration
Holistic customer view
Inquiry management
13 Reviews
7.8

About Kustomer

Launched Apr 29, 2020

Categories

Built by Kustomer

Email :

support@kustomer.com

Address

Durham, NC, US

Website Privacy policy
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Introduction Video

Description

Revolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.

Kustomer's AI CRM transforms how merchants interact with customers. Ideal for eCommerce and retail, it provides a holistic view of customer data, streamlining support across channels. The app enhances customer understanding, leading to personalized experiences. It simplifies managing customer inquiries, orders, and feedback, making operations more efficient. Perfect for merchants aiming to elevate customer service quality and responsiveness. Kustomer is the solution for customer-centric support.

Kustomer's AI CRM transforms how merchants interact with customers. Ideal for eCommerce and retail, it provides a holistic view of customer data, streamlining support across channels. The app enhances customer understanding, leading to personalized experiences. It simplifies managing customer inquiries, orders, and feedback, making operations more efficient. Perfect for merchants aiming to elevate customer service quality and responsiveness. Kustomer is the solution for customer-centric support. more
  • Full View of Customer Orders via Shopify Data Integration
  • Direct Order Refunds/Cancellations from Kustomer Timeline
  • Efficient Order Data Access and Search within Kustomer
  • Dynamic Message Customization with Shortcuts
  • Automated Updates with Chatbot Templates

Pros

  • AI-powered support enhances customer service quality
  • Seamless integration with Shopify for a holistic view of customer data
  • Streamlines support across multiple channels
  • Personalizes customer experiences with enhanced understanding
  • Simplifies management of customer inquiries, orders, and feedback
  • Efficient order data access and search functionality
  • Dynamic message customization with shortcuts
  • Automated updates using chatbot templates
  • Direct order refunds/cancellations from Kustomer timeline

Cons

  • Potential steep learning curve for new users
  • Reliance on AI may lead to occasional inaccuracies
  • Integration issues with platforms other than Shopify
  • May require significant customization to fit specific business needs
  • Higher cost compared to simpler CRM solutions

Top Helpful Reviews

View all reviews

Haldi Inc

Jul 21, 2021  on Shopify

We've had the Kustomer + Shopify integration since day 1. Out of the box, it's incredibly helpful to be able to see customer communication and Shopify order information all in one timeline for each customer. We've also done a number of other integrations with Kustomer with our own platforms and leveraged the Shopify data there as well, as it's allowed us to be able to deliver unique customer experiences. You need eng resources to implement, but love the flexibility and customizable environment that Kustomer provides.

AXIL

Jun 23, 2021  on Shopify

Our company, AXIL, loves using Kustomer. We've finally been able to track our customer service efforts all under one roof without emails and social media messages getting lost. 5 stars!

Enso Rings

Jun 23, 2021  on Shopify

After using Zendesk for a few years it became obvious that our CS Team needed a better solution. We did quite a bit of research with various platforms and were really impressed by Kustomer and it made it an easy choice for us! This is definitely a customer focused platform that offers a lot of flexibility for any organization's needs. I would definitely recommend them!

COMRAD

Jun 18, 2021  on Shopify

We've tried other platforms, but honestly, Kustomer is the best. We love how it's customer-focused, rather than ticket-focused, so reps can easily see every order and every interaction we've had with a customer (including chat, DM's from social media, phone calls, SMS, etc.) This helps us easily close out duplicate tickets and allows the customer to deal with one rep throughout the whole process. Support is awesome and helpful and the integrated Knowledge Base (internal and external) helps customers help themselves. We also love the easy-to-set-up chatbots!

Pura Vida Bracelets

Jun 10, 2021  on Shopify

Kustomer has been a great solution for our team. With its integration with Shopify, we can easily see customer's order history and it allows us to provide more personalized service. It also allows for our agents to save time by not having to shuffling through tabs to pull up order history.

Falcon Golf

Jun 12, 2020  on Shopify

Killer app - amazing integration that make supporting Shopify customers FAR easier than any other support tools.

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