Kangaroo: Loyalty and Rewards

Develop by Shopify

$199

/ Month

Build customer loyalty with rewards, offers, VIP tiers & more

Vip tiers

Personalized offers

Custom branding

Targeted marketing

Omnichannel solutions

Referral engine

Repeat purchase incentives

Behavior-based adjustments

About Kangaroo: Loyalty and Rewards

Launched Mar 03, 2022

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Kangaroo is a globally recognized rewards platform to help build brand loyalty.

Kangaroo is a digital loyalty platform to increase sales, drive traffic, and boost retention. Your Kangaroo loyalty program can be fully customized to engage customers with personalized offers and rewards, targeted marketing & segmentation, referrals, VIP tiers, and omnichannel solutions. Monitor and adjust your program based on customer behavior and trends so you can own your customer data.

Custom branded with your business colors, logo, graphics, and images.
Encourage repeat purchases with points per dollar, offers and redemptions.
Target customers with relevant offers via SMS, email, and push notifications.
Create loyal brand advocates with our referral engine.

Pros

Fully customizable loyalty program to engage customers with personalized offers and rewards
Targeted marketing and segmentation for effective communication
Allows creation of brand advocates through a referral engine
Encourages repeat purchases with points, offers, and redemptions
Provides omnichannel solutions to monitor and adjust programs based on customer behavior
Excellent customer service with quick issue resolution reported by users

Cons

High monthly cost of $199, which may not be cost-effective for all businesses
Criticism of the user interface being unprofessional or unattractive
Negative comparison to competing platforms like Klaviyo and Shopify regarding UI and pricing

Top Helpful Reviews

Marie France UAE

Jan 09, 2026 on Shopify

Kangaroo Loyalty Program has been a game changer for our brand. It’s helped us grow our business, increase repeat customers, and build stronger relationships with our clients. Our customers love the rewards, and we’ve seen them come back more often because of it. Highly effective and easy to use!

My Store

Nov 20, 2025 on Shopify

I’ve had an amazing experience working with this loyalty program. Their customer service is truly exceptional, they’re always available, quick to reply and consistently follow up to make sure everything is running smoothly. They’ve been incredibly helpful and supportive throughout the whole process. Definitely a five-star team!

Nature Sante

Nov 19, 2025 on Shopify

Best loyalty program ! over 15k products, and it works automatically without any interruptions. If there's an issue, maybe 3-4 in 9 years, they are corrected in such a timely manner that it impresses.

Retrofix Games

Nov 11, 2025 on Shopify

Something happened that disabled Shopify purchases from rewarding points to my customers. They were able to fix it, but couldn't tell me: A) When it happened. B) How many customers and transaction were affected. C) The timeframe this occured in. D) Why it even happened to begin with, or if it could happen again. Their communication is vague, unhelpful, and did nothing to aid me or my customers in repairing the damage.

Cahva Creamer

Oct 14, 2025 on Shopify

We had a great experience working with Charbel on our loyalty program. He was very helpful, knowledgeable, and always quick to respond to our questions. Thanks to his support, we were able to set up everything smoothly.

Reem Ghaziri Jewelry

Sep 04, 2025 on Shopify

A great incentive for all customers Easy to use and helpful Working with Charbel made the process so easy, he’s constantly following up to make sure everything is always smooth.

Mamma's Haven

Jul 15, 2025 on Shopify

Great Service, a special thank you to Theresa from the Kangaroo team for her incredible support. She was extremely helpful, responsive, and made the entire process smooth and easy to understand. It’s always a pleasure working with someone so professional and supportive. Truly appreciate her assistance!

Koalapicks

Jul 03, 2025 on Shopify

The team is helpful, shoutout to Mario for always being punctual and ready to assist us at any time of the day.

Rifai EU

May 08, 2025 on Shopify

Great experience, the support team is consistently available and incredibly responsive , always quick to assist whenever needed.

Squash Blossom Boutique

May 02, 2025 on Shopify

Their customer service is the best! I had a great experience working with Theresa. She answered all of my questions and followed up promptly with any open items. It's truly a pleasure to work with their team.

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