Used Joy for a long time, they never let you down, professional, kind and fast, that's what you call a superlative support. And special thanks today to Sonny, great work!

The app works exactly as needed with all the features mentioned, and Hana handled all my questions smoothly and showed me all the steps needed!

Audrey has been helping me since the beginning. Very prompt on chat, and shares easy to read screen shots to help guide me. Thanks Audrey!!!

Original Review Nov 16th: (updated below) I spent $1000 USD on a joke. the customer service is nice enough and tries, but what kind of system can't even calculate the number of members in a membership tier correctly and the search bar for the customer list page doesn't even work. Seriously, I don't even know what to say. I'm willing to change my review if things get fixed but i'm honestly just so frutrasted right now by the amount of time I've wasted on getting basic things done here. Nov 24 - Update: After 2 weeks of back and forth with the team, the majority of issues have been fixed. I did hope for an easier onboarding process though, it might have saved everyone a bit of grief, but I 100% want to acknowledge to how responsive the team was and did try to be helpful, and for that we are definitely appreciate of. We just launched the programme last week so we'll see how things go. Jan 28 Update: Whilst the basic functionality is working, we are currently working on the email notifications and we've noticed some issues. - Notification email previews are not able to show us what a customer really sees. It only shows placeholders, which is concerning because it means there is no way to test if the email is set up right and will be send correctly to a specific email because you can't preview for specific profiles to check.

The problems are solved well with quick support(Hana helped). When selling overseas, it's good to make rewards according to the country

Alyssa, has been exceptional, professional and saved the day when I was setting up my widget for the Loyalty Program. I am looking forward to using this app and I am confident that if I need assistance in the future it will be on point!

This apps helps our customer to stick to our platform and order with us. Thankful for Hana big help in providing the step for our customer to redeem points after their review and purchase. Happy with the services.

J'ai eu l'occasion d'échanger avec Hana pour m'aider lors de l'installation de l'application, et tout s'est parfaitement bien passé. Elle a été très réactive, professionnelle et efficace, avec des explications claires et un vrai sens du service. Merci à vous

We've been using this app to run our loyalty program for the past two months. The setup was quick, and it has reliably handled all our customer transactions. While we encountered a few bugs early on, the support team has been exceptional at resolving issues rapidly. It's clear the developers are actively improving the app, and we're already seeing great results in customer retention. Overall, it's a powerful and well-supported solution.

I recently installed the Joy Loyalty app for my shop and ran into a small glitch. I contacted customer service, and Abby and the team resolved it incredibly quickly! Amazing customer service and a very easy app to work with. Highly recommended!

Such a lovely experience! We've been able to earn more revenue by having this loyalty program, and their team has been so helpful with every single thing. Hana, Sonny, Alicia, and anyone else we've communicated with has responded to us in a super timely manner and always answers all of our questions!

The app is pretty solid, but the customer support makes the whole experience even better. They are responsive and will always find a solution to your answer. Highly recommend!

I’ve had an exceptional experience thus far with Joy Loyalty. They went above and beyond to help set up my loyalty program with their 24/7 support they make any adjustments and tweaks to your loyalty program instantly. When searching for a loyalty program I was between Smile or Joy and inevitably went with Joy because of their great customer service. Daniel helped with onboarding and figuring out exactly what my loyalty program needs. Rosie has most recently helped me with my troubleshooting needs.

Hana was very patient as we went thru with different test case scenarios of the apps behaviour. She was providing me all answers to various combinations and possiblites which I hadnt thought about especially notifcations. I was given an elaborate step by step test cases for multiple scenarios. I would say, he patience is her key to providing this awesome support. Great work both Hana and Avada

The app is exactly what I have been looking for. I love the small, yet impactful features, such as the points wallet feature that allows customers to see how many points they can receive per purchase. Also the customer service team is amazing.

Finally an app that lets me build a referral program without limitations, even on the free plan. I even received personal and incredibly dedicated support to get everything set up. A huge thank you to Rosie!

Hana has assisted me on everything I have questions on regardless if it was free plan or pro plan. Very responsive, very helpful, very worthy to invest for e-commerce :D

The app has many good features and can fit most eshop. CS (especially Hana) is really helpful on all our question and bugs fixing. I can get all support from them. Thank you so much.

Hana was extremely helpful with helping my business migrate over loyalty points from a different loyalty program :)

I've started using Joy, and the customer service reps are fantastic. Hana has been really helpful in answering my questions and making customisations that suit my store. Looking forward to using the app long term.