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Customer reviews: Joy Subscriptions App

Develop by Shopify

Joy Subscription App helps Shopify merchants create and manage subscription services to boost recurring revenue. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (298)

Overall rating
4.9

What Merchants Think

The Joy Subscription App, COD Form is highly regarded by merchants for its ease of use, feature-rich offerings, and outstanding customer service. Many users appreciate its intuitive setup and the ability to customize subscriptions, which simplifies their management processes on Shopify. Merchants frequently highlight how the app aligns with their business needs, catering effectively to both beginners and experienced users looking to implement subscription models seamlessly. Overall, the app is celebrated for being reliable and offering excellent value, especially given that it is free to use.

Key Strengths

  • Exceptional customer service with quick and attentive responses, often highlighting specific team members like Hana, Audrey, and Alyssa.
  • Ease of use with a simple and intuitive user interface that facilitates easy setup and configuration.
  • Comprehensive features for managing subscriptions, including customization options and the ability to import existing subscriptions.
  • Ability to customize and personalize the widget to fit the store's design seamlessly.
  • Completely free to use, providing good value especially for businesses starting with subscription models.
  • Strong support for multiple languages, enhancing accessibility for global users.
  • Promptly addresses merchant feedback and provides solutions for custom requirements and improvements.

Common Concerns

  • Occasional technical issues, including site crashes or bugs that impact site functionality.
  • Need for improved features like better integration of subscription products into the website menu or conditional logic for specific functions.
  • Some users reported frustration with unresolved technical glitches even after removing the app.
  • Desire for more self-service customization options without relying on support for simple changes.

Final Thoughts

The Joy Subscription App, COD Form is generally well-received, standing out for its powerful subscription features and exemplary customer support. While there are some concerns about technical glitches and additional desired features, the app remains a popular choice among merchants looking to implement subscription services in an easy-to-manage, cost-effective way. The strong backing from the customer support team significantly enhances the overall user experience, making it a robust option for Shopify merchants.

Neachai Equine Ayurveda

Jun 26, 2025  on Shopify

Excellent experience and easy to integrate. They walked me through the entire process and even customized the widget on my site. Thank you!

Deportes Men Skincare

Jun 26, 2025  on Shopify

Der Support ist super schnell und freundlich. Hana hat mir super bei all meinen Problemen geholfen und war immer super hilfsbereit und zuvorkommend. Der Support hat volle fünf Sterne verdient.

Happy o' Clock

Jun 25, 2025  on Shopify

so far great experience! their dev team goes above and beyond to customize the app to your wishes. They've implemented all our frontend wishes in no time.

Country Surfer

Jun 25, 2025  on Shopify

This is the perfect subscription app for small businesses and the customer support team is amazing! Extremely helpful and quick to respond. Felicity was very kind and helped me with any questions I had. Highly recommend!

Elite Bling

Jun 19, 2025  on Shopify

So far, I am Loving the App, the Customer service is Excellent. Arthur Helped me with setting up the app, and explaining everything to me. 10 out of 10 highly recommend.

RYNEXT+

Jun 19, 2025  on Shopify

サポートのレスポンスが良く、すぐに対応してくれて大変たすかりました。 sonyさんが担当してくれました。

Hand Me Up

Jun 17, 2025  on Shopify

Hour 1 of using the app I had a bit of trouble with setting things up and the support team got me going in 2 minutes. That's solid customer support. Thank you!

Artisan Java Tea

Jun 15, 2025  on Shopify

They are very responsive. I was assisted by Charles and Hana today and both were helpful. Nice to get a response and not have to wait for an email. :)

Go Giveaways

Jun 14, 2025  on Shopify

Awesome experience, fast and professional, Audrey was wonderful and solved the bulk subscription in literally minutes, thank you very much!

José Essentials

Jun 13, 2025  on Shopify

I really like the Joy subscription App. Its very easy to use and the support team is very fast and polite! I had a nice Chat with Hana and she helped me really quick to fix my problem :)

The ProTeam Store

Jun 10, 2025  on Shopify

Great app and awesome support! I missed something in the settings and Hana was able to quickly help me correct it and get all listings up to date as I would like them set up.

YourBagsy

Jun 09, 2025  on Shopify

really fast customer service. Hana was very helpful especially the pictures explaining how to configure settings.

Goblin Wood

Jun 09, 2025  on Shopify

Audrey and Doris went out of their way to help me with issues. Great customer support ad a great app. Thank you!

TattooNumbx

Jun 09, 2025  on Shopify

The best subscription app iv come across. Hana is brilliant. Replied within seconds and customised the app just how I wanted it. 100% recommend!

Misty Incense

Jun 06, 2025  on Shopify

Esta aplicación es simplemente completa: tiene todo lo que necesitas, bien organizado y fácil de usar. Pero lo que realmente me ha sorprendido es la atención al cliente. Tuve una duda mientras la usaba y, en cuestión de minutos, me resolvieron el problema de forma clara y eficiente. ¡Fue una atención rápida, amable y directa al grano! Para mí, eso marca la diferencia. No solo ofrece herramientas útiles, sino que además el equipo está pendiente de ayudar en todo momento. Sin duda, un 10/10 en soporte y en funcionalidad. ¡Totalmente recomendada!

IDRIS BARBERING CO

Jun 06, 2025  on Shopify

The app works great; Sonny was really helpful in assisting us with a custom configuration. Would recommend +++

Monjungle

Jun 06, 2025  on Shopify

Perfect app, the design is great and really easy for customers to understand. After reaching out to the support because I had small issue also with the language, they were able to solve my problem very quickly ! Would 100% recommend ! Thank you

Happy Earth Organic

Jun 03, 2025  on Shopify

So far no problems on setting it up, friendly and quick customer support. will see how it handles a subscription order once i get one.

The Original Organic Company

Jun 03, 2025  on Shopify

Super easy to get help from these guys. So impressed with how quickly they helped us get the app working. Hana and Maison solved our problems and had the system up and running in minutes. Now we can move to testing this on our store.

Backyard Bird Centre

Jun 02, 2025  on Shopify

Hana did a great job of helping me navigate the product setup! So far I really like this product. So much better than shopify's own subscription app.

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