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Customer reviews: Joy Subscription App

Develop by Shopify

Joy Subscription App helps Shopify merchants create and manage subscription services to boost recurring revenue. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (349)

Overall rating
4.9

What Merchants Think

The Joy Subscription App, COD Form is highly regarded by merchants for its ease of use, feature-rich offerings, and outstanding customer service. Many users appreciate its intuitive setup and the ability to customize subscriptions, which simplifies their management processes on Shopify. Merchants frequently highlight how the app aligns with their business needs, catering effectively to both beginners and experienced users looking to implement subscription models seamlessly. Overall, the app is celebrated for being reliable and offering excellent value, especially given that it is free to use.

Key Strengths

  • Exceptional customer service with quick and attentive responses, often highlighting specific team members like Hana, Audrey, and Alyssa.
  • Ease of use with a simple and intuitive user interface that facilitates easy setup and configuration.
  • Comprehensive features for managing subscriptions, including customization options and the ability to import existing subscriptions.
  • Ability to customize and personalize the widget to fit the store's design seamlessly.
  • Completely free to use, providing good value especially for businesses starting with subscription models.
  • Strong support for multiple languages, enhancing accessibility for global users.
  • Promptly addresses merchant feedback and provides solutions for custom requirements and improvements.

Common Concerns

  • Occasional technical issues, including site crashes or bugs that impact site functionality.
  • Need for improved features like better integration of subscription products into the website menu or conditional logic for specific functions.
  • Some users reported frustration with unresolved technical glitches even after removing the app.
  • Desire for more self-service customization options without relying on support for simple changes.

Final Thoughts

The Joy Subscription App, COD Form is generally well-received, standing out for its powerful subscription features and exemplary customer support. While there are some concerns about technical glitches and additional desired features, the app remains a popular choice among merchants looking to implement subscription services in an easy-to-manage, cost-effective way. The strong backing from the customer support team significantly enhances the overall user experience, making it a robust option for Shopify merchants.

Global Wine Distributors

Aug 25, 2025  on Shopify

I love this app but they need improvement. Thanks to fiverr.com/inbox/praise_ecom for helping me out on both marketing and Subscriptions set up.

United Network Marketplace

Aug 20, 2025  on Shopify

The Joy Subscription has gone above and beyond our expectations. The platform is super easy to use, and the customer service team has been quick, professional, and genuinely helpful every time we’ve needed support. A big shoutout to Avery for patiently guiding us through technical questions.

PropulsAsso

Aug 20, 2025  on Shopify

Super service et merci pour la prise en charge et l'accompagnement. La conseillère Audrey m'a bien aidé

Forget Me Not Gifting

Aug 19, 2025  on Shopify

This app does exactly as advertised and the team on live chat are the most helpful that I have come across. Special shout out to Jasmine and Andrew in Tech Support who helped me in the blink of an eye to solve my problem. Very very impressive! Thank you

HavFruene

Aug 19, 2025  on Shopify

Jeg snakket med Hana akkurat nå, og hun var til stoor hjelp, og når jeg ikke fikk til på slutten der, gjorde hun det bare for meg -evig takknemlig Kjerstin Øye

HappyFeedbag GmbH

Aug 18, 2025  on Shopify

We have just started using this App. Great Service! Mirra and Andrew (technical support) helped us a lot. Absolutely flexible, friendly and fast! Many thanks for that - to you both!

SportBrennstoff GmbH

Aug 15, 2025  on Shopify

Extrem schnelle Hilfe und Zusammenarbeit bei der Anpassung der App and die Bedürfnisse meines Shops. Felicity vom App Team war eine große Hilfe und extrem freundlich. Kann ich nur empfehlen.

Ronlys Fit

Aug 12, 2025  on Shopify

This is an incredible app. Easy to set up, with excellent and fast support. Thank you, Hana, for assisting me.

JELLI FIT WELLNESS

Aug 11, 2025  on Shopify

Hana did exactly what I wanted changed within the widget! Very clear communication and friendly!! Great experience and great customer service!! AMAZING!!

BYSIX

Aug 11, 2025  on Shopify

Nous n'avons jamais laissé de mauvais avis sur une application, mais là il le fallait. Sur les conseils du support Avada, nous avons installé leurs 3 apps il y a plusieurs mois et quel regret. Nous n'avons jamais vu autant de bugs et de problèmes réunis au sein d'une même enseigne. Si vous recherchez quelque chose de fiable, n'installez pas cette application, sauf si vous voulez passer des heures avec leur support à cause des bugs.

Luniva

Aug 10, 2025  on Shopify

Very fast an good support helped me within seconds, everytime i need help, would definetly reccomend using joy

Naturbiss

Aug 08, 2025  on Shopify

The app is great, straightforward to use. I don't have any subscriptions yet I've just set it up but it was super quick and the support is top notch. Alice, Riley and Hana are superstars :)

Ops Clean

Aug 07, 2025  on Shopify

Une application géniale, simple à prendre en main et ultra-puissante ! On peut créer facilement des bundles et des abonnements totalement sur mesure. L’équipe support est exceptionnelle : Hana, la responsable client, est toujours à l’écoute et hyper réactive, et Andrew, le développeur, agit avec une rapidité impressionnante. Il réalise exactement ce dont on a besoin, à chaque fois. Le tout gratuitement ! C’est rare de trouver un tel niveau de service. Un grand bravo à toute l’équipe !

Kithcart Krafts

Aug 06, 2025  on Shopify

Iris was very helpful and knew exactly what I wanted to achieve for my online store! 5 stars for her quick response and resolution!

Lowburn Ferry

Jul 23, 2025  on Shopify

We have only recently installed this app, so far it does what it says it does. But the highlight has been the 5 customer support service! Julie has been incredibly helpful answering our questions and getting everything set up seamlessly and promptly.

Cellexia Labs

Jul 21, 2025  on Shopify

Quick and reliable customer support. They will help fix anything very fast and are very cooperative. The best part is the instant response to any query and all are human agents, no AI bots to waste customer's time. They give personalized responses to problems.

Montessori Nest

Jul 17, 2025  on Shopify

The Joy Subscription App is extremly efficient. Love it! It has lots of intersting features that are super beneficial especially if you want to generate recurring revenue. The team is super helpfull as well in case you need support, they are always there :)

Twin Peaks Coffee Roasters

Jul 17, 2025  on Shopify

The support team has been very prompt in helping us to personalise the app for our business. Definitely recommend this app. Inside Shopify, it looks clear and easy to navigate for customers to manage their own subscriptions with plenty of options for flexibility.

A Pet Store

Jul 13, 2025  on Shopify

Just installed the app – so far it fits perfectly with my theme and I love the clean design. I’ll be able to comment more on the features’ efficiency once I’ve explored it fully, but so far so good! Special thanks to Andrew and Felicity who were both incredibly fast to respond and super helpful. Great first impression!

Lustrao

Jul 12, 2025  on Shopify

I'm truly grateful for the incredible support,Audrey and Doris went above and beyond to ensure everything was taken care of. It was genuinely one of the best customer service experiences I've ever had

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