The Joy Subscription App, COD Form is highly regarded by merchants for its ease of use, feature-rich offerings, and outstanding customer service. Many users appreciate its intuitive setup and the ability to customize subscriptions, which simplifies their management processes on Shopify. Merchants frequently highlight how the app aligns with their business needs, catering effectively to both beginners and experienced users looking to implement subscription models seamlessly. Overall, the app is celebrated for being reliable and offering excellent value, especially given that it is free to use.
Key Strengths
Exceptional customer service with quick and attentive responses, often highlighting specific team members like Hana, Audrey, and Alyssa.
Ease of use with a simple and intuitive user interface that facilitates easy setup and configuration.
Comprehensive features for managing subscriptions, including customization options and the ability to import existing subscriptions.
Ability to customize and personalize the widget to fit the store's design seamlessly.
Completely free to use, providing good value especially for businesses starting with subscription models.
Strong support for multiple languages, enhancing accessibility for global users.
Promptly addresses merchant feedback and provides solutions for custom requirements and improvements.
Common Concerns
Occasional technical issues, including site crashes or bugs that impact site functionality.
Need for improved features like better integration of subscription products into the website menu or conditional logic for specific functions.
Some users reported frustration with unresolved technical glitches even after removing the app.
Desire for more self-service customization options without relying on support for simple changes.
Final Thoughts
The Joy Subscription App, COD Form is generally well-received, standing out for its powerful subscription features and exemplary customer support. While there are some concerns about technical glitches and additional desired features, the app remains a popular choice among merchants looking to implement subscription services in an easy-to-manage, cost-effective way. The strong backing from the customer support team significantly enhances the overall user experience, making it a robust option for Shopify merchants.
MyGosiDerm
Jan 07, 2025
on
Shopify
Ich liebe diese App. Es erleichtert einiges und ist super vielfältig. Auch der Support ist echt klasse. Das Support-Team war super nett und schnell bei der Problembehebung.
Godsseedplanted
Jan 06, 2025
on
Shopify
Prakash was really helpful and quick to respond. They help with the smallest things and show you demonstration picturs for visual learners lol.
Culto Coffee Roasters
Jan 04, 2025
on
Shopify
Impresionado con la versatilidad y sencillez de la app en la instalación y configuración. También con la adaptabilidad y personalización para nuestra tienda a través de su soporte rápido, eficiente y amable, en nuestro caso Damian. Excelente su ayuda. Así da gusto.
Leoniq
Jan 03, 2025
on
Shopify
Sonny really helped me identify some issues that i had with subscribe and save and i was able to address them quickly. Thanks Sonny
Little Treat Cologne
Jan 02, 2025
on
Shopify
Kundenservice wirklich super und so schnell. Ich bin sehr zufrieden, Audrey war super hilfsbereit und hat sehr schnell gearbeitet. Danke!
Glow Logic
Dec 30, 2024
on
Shopify
The app is clean, minimal, and functions well. While there’s room for additional features, I’m confident those are on the horizon. What really stands out is the team’s openness and responsiveness to feedback and customisation requests. Their customer service and work ethic are truly exceptional—they’ve been consistently helpful, approachable, and friendly throughout.
Edit: the app is actually quite buggy and while the team is willing to help solve things and do customisations the work is often sloppy. We have lost sales and $$$ because of this.
KwerkyFoods
Dec 30, 2024
on
Shopify
I have seen and used the best of the best plugins across different platforms (Framer, Shopify, WordPress, Wix), and this is the first time I am adding a review.
What makes this tool the best?
It's the customer support, and the way they go beyond normal to help us truly feels like it's witchcraft (normal tech support will never do it).
Hands down, the best tool and tech support I have ever come across.
Rubber Ducky Drink Co.
Dec 26, 2024
on
Shopify
Outstanding support from Damian. 10/10 recommend using this application if you're looking for a subscription partner. I will be referring others to this company / app. Thank you again!
TRUFFE DÉLICE
Dec 22, 2024
on
Shopify
Je suis vraiment satisfait de cette application. L'entreprise est très professionnelle et accompagne ses clients de manière exemplaire.
Je recommande vivement !
StoryTold Books
Dec 22, 2024
on
Shopify
I had the pleasure of working with Sonny while setting up the Joy subscription app, and I must say, the service was exceptional! Sonny was not only knowledgeable but also incredibly patient and attentive. He meticulously guided me through the setup process and went the extra mile to ensure that the app was connected to the correct URL and functioning perfectly. His proactive approach and commitment to solving my issues were truly commendable. It's rare to come across a customer service representative who genuinely cares about the customer's needs and delivers such a personalized and thorough service. Thanks to Sonny, the setup was a breeze, and I am completely satisfied. Highly recommend him for anyone needing assistance!
Prioritize Yourself
Dec 20, 2024
on
Shopify
This is absolutely the best subscription app! Not only is it completely free and incredibly easy to use, but it also offers everything you'd need for your subscription setup. The features are intuitive, and the integration into our Shopify store was seamless.
What truly stands out, though, is the amazing customer support! A special shoutout to Alyssa and Damian – they were absolutely fantastic. Whether it was answering our questions promptly, providing professional advice, or helping us customize a widget, they always went above and beyond. Their kindness, professionalism, and responsiveness were truly impressive!
We highly recommend this app – it’s a fantastic solution for subscriptions and a real asset to any store. Huge thanks to the entire team for their outstanding work!
OM Botanical
Dec 18, 2024
on
Shopify
Just installed the app. So far so good. Hana was very helpful in onboarding and setting up subscription app on my site.
Swan City Yarns
Dec 18, 2024
on
Shopify
I've only just downloaded the app, but the customer support thus far has been great and it seems to fit my needs.
Jade was my customer support person and was responsive and helpful with every question I had.
The Wildflower
Dec 17, 2024
on
Shopify
Just installed this app today - so far, so good.
The customer service rep was very helpful and efficient and even changed the wording on the subscribe option to better suit my website.
And the best part? It's free :)
Soloway Coffee
Dec 17, 2024
on
Shopify
I had a fantastic experience using the Joy Subscription App! The app is intuitive and effective for managing subscriptions, and it perfectly fits the needs of my store.
A special thanks to Damian for his outstanding support—he was professional, quick to respond, and ensured that the bulk subscription setup was handled seamlessly. Damian also patiently answered all my questions and provided clear guidance every step of the way.
I highly recommend this app, not only for its features but also for the exceptional customer service.
Zoopiz
Dec 16, 2024
on
Shopify
J'ai pu échanger avec "Audrey",
L'échange était fluide et agréable nos avons pu rapidement régler toutes les divergences !!
Box by Bee
Dec 16, 2024
on
Shopify
Amazing app with super fast customer Support. Hana did a fantastic job to resolve our issue. Great service.
Glow Logic
Dec 11, 2024
on
Shopify
The app is clean, minimal, and functions well. While there’s room for additional features, I’m confident those are on the horizon. What really stands out is the team’s openness and responsiveness to feedback and customisation requests. Their customer service and work ethic are truly exceptional—they’ve been consistently helpful, approachable, and friendly throughout.
Mariee Atelier Floral
Dec 10, 2024
on
Shopify
Actualmente una aplicación gratuita que me soluciona el tipo de servicio que necesito. Recien lo instale y tuve la ayuda de JAde para la instalación y traducción, por el momento muy satisfecha, espero que continue asi de facil!
New Hampshire Mushroom Company LLC
Dec 09, 2024
on
Shopify
Very quick to respond and so helpful. They were able to bulk add all of my products and make sure everything was functioning as it should.