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Customer reviews: Joy Subscriptions App

Develop by Shopify

Joy Subscription App helps Shopify merchants create and manage subscription services to boost recurring revenue. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (298)

Overall rating
4.9

What Merchants Think

The Joy Subscription App, COD Form is highly regarded by merchants for its ease of use, feature-rich offerings, and outstanding customer service. Many users appreciate its intuitive setup and the ability to customize subscriptions, which simplifies their management processes on Shopify. Merchants frequently highlight how the app aligns with their business needs, catering effectively to both beginners and experienced users looking to implement subscription models seamlessly. Overall, the app is celebrated for being reliable and offering excellent value, especially given that it is free to use.

Key Strengths

  • Exceptional customer service with quick and attentive responses, often highlighting specific team members like Hana, Audrey, and Alyssa.
  • Ease of use with a simple and intuitive user interface that facilitates easy setup and configuration.
  • Comprehensive features for managing subscriptions, including customization options and the ability to import existing subscriptions.
  • Ability to customize and personalize the widget to fit the store's design seamlessly.
  • Completely free to use, providing good value especially for businesses starting with subscription models.
  • Strong support for multiple languages, enhancing accessibility for global users.
  • Promptly addresses merchant feedback and provides solutions for custom requirements and improvements.

Common Concerns

  • Occasional technical issues, including site crashes or bugs that impact site functionality.
  • Need for improved features like better integration of subscription products into the website menu or conditional logic for specific functions.
  • Some users reported frustration with unresolved technical glitches even after removing the app.
  • Desire for more self-service customization options without relying on support for simple changes.

Final Thoughts

The Joy Subscription App, COD Form is generally well-received, standing out for its powerful subscription features and exemplary customer support. While there are some concerns about technical glitches and additional desired features, the app remains a popular choice among merchants looking to implement subscription services in an easy-to-manage, cost-effective way. The strong backing from the customer support team significantly enhances the overall user experience, making it a robust option for Shopify merchants.

90BREW

Sep 16, 2025  on Shopify

Incredible first support experience with Julie - helped me out on every matter. I had a few design questions (adjusting brand colors, adding/adjusting logo) etc. everything was solved in a matter of minutes. Definitely helps to finish up and work on other things while the team is supporting and finalizing details. Hope to see a few sales coming in soon to pay back with a paid subscription plan.

delizianaturally

Sep 14, 2025  on Shopify

Very responsive and great customer service. So glad they are available when i need them - which is sometimes outside of business hours because i am so busy

MAEVE

Sep 13, 2025  on Shopify

Avery and the team are extremely professional and always quick to resolve any questions or issues. Their efficiency and dedication make the whole process smooth and stress-free. I’m very satisfied with their service and highly recommend them!

The Lucky Hand

Sep 12, 2025  on Shopify

Meilleur service de création d'abonnement. Felicity est l'une des nombreuse personne qui m'aide lorsque j'ai des question. je laisse pas souvent d'avis. mais la merci.

東京セントラルトレーディング株式会社

Sep 11, 2025  on Shopify

少し使いずらいとことはありますが、意外とサポートがしっかりしていてチャットできるので安心です。英語で翻訳しないといけないと思いますが。。まあ問題ないですね。 今後は日本語でできると良いですね

Herba

Sep 10, 2025  on Shopify

Amazing experience with Abby walking me through all the set ups. Very hard working team with excellent UI and support. Top notch!

Hound & Cat, LLC

Sep 09, 2025  on Shopify

We’ve started using this program to set up recurring billing for dog food, and it’s been fantastic. Setup was easy, customers love the convenience, and we’re already seeing real value. Highly recommend!

Evergreen Office Spaces Ltd.

Sep 05, 2025  on Shopify

I tried 4 other subscription apps prior to finding this subscription app. I talked to Julie via their open chat who was able to help me with all my questions and make sure the app worked for my store. Not only that, but the app is completely free!

Ollie and Treats

Sep 03, 2025  on Shopify

Le service client est excellent, ils répondent très rapidement et font tout pour t'aider (merci à Avery).

Rise & Shine Patches

Sep 01, 2025  on Shopify

This app is great and works perfect and easily to setup. Their customer service is even better. Everytime I needed them they were online and answered in seconds. Especially Avery has been so helpful many times!

Ecoboom

Aug 26, 2025  on Shopify

Aplicación resolutiva, justo lo que buscaba para mi comercio! La atención al cliente inmejorable, contestándome rápido y conciso, resolviéndome la duda! Muchas gracias

Global Wine Distributors

Aug 25, 2025  on Shopify

I love this app but they need improvement. Thanks to fiverr.com/inbox/praise_ecom for helping me out on both marketing and Subscriptions set up.

United Network Marketplace

Aug 20, 2025  on Shopify

The Joy Subscription has gone above and beyond our expectations. The platform is super easy to use, and the customer service team has been quick, professional, and genuinely helpful every time we’ve needed support. A big shoutout to Avery for patiently guiding us through technical questions.

PropulsAsso

Aug 20, 2025  on Shopify

Super service et merci pour la prise en charge et l'accompagnement. La conseillère Audrey m'a bien aidé

Forget Me Not Gifting

Aug 19, 2025  on Shopify

This app does exactly as advertised and the team on live chat are the most helpful that I have come across. Special shout out to Jasmine and Andrew in Tech Support who helped me in the blink of an eye to solve my problem. Very very impressive! Thank you

HavFruene

Aug 19, 2025  on Shopify

Jeg snakket med Hana akkurat nå, og hun var til stoor hjelp, og når jeg ikke fikk til på slutten der, gjorde hun det bare for meg -evig takknemlig Kjerstin Øye

HappyFeedbag GmbH

Aug 18, 2025  on Shopify

We have just started using this App. Great Service! Mirra and Andrew (technical support) helped us a lot. Absolutely flexible, friendly and fast! Many thanks for that - to you both!

SportBrennstoff GmbH

Aug 15, 2025  on Shopify

Extrem schnelle Hilfe und Zusammenarbeit bei der Anpassung der App and die Bedürfnisse meines Shops. Felicity vom App Team war eine große Hilfe und extrem freundlich. Kann ich nur empfehlen.

Ronlys Fit

Aug 12, 2025  on Shopify

This is an incredible app. Easy to set up, with excellent and fast support. Thank you, Hana, for assisting me.

JELLI FIT WELLNESS

Aug 11, 2025  on Shopify

Hana did exactly what I wanted changed within the widget! Very clear communication and friendly!! Great experience and great customer service!! AMAZING!!

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