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Customer reviews: Joy Subscription App

Reviews (156)

Overall rating
4.9

What Merchants Think

The Joy Subscription App, COD Form is highly regarded by merchants for its ease of use, feature-rich offerings, and outstanding customer service. Many users appreciate its intuitive setup and the ability to customize subscriptions, which simplifies their management processes on Shopify. Merchants frequently highlight how the app aligns with their business needs, catering effectively to both beginners and experienced users looking to implement subscription models seamlessly. Overall, the app is celebrated for being reliable and offering excellent value, especially given that it is free to use.

Key Strengths

  • Exceptional customer service with quick and attentive responses, often highlighting specific team members like Hana, Audrey, and Alyssa.
  • Ease of use with a simple and intuitive user interface that facilitates easy setup and configuration.
  • Comprehensive features for managing subscriptions, including customization options and the ability to import existing subscriptions.
  • Ability to customize and personalize the widget to fit the store's design seamlessly.
  • Completely free to use, providing good value especially for businesses starting with subscription models.
  • Strong support for multiple languages, enhancing accessibility for global users.
  • Promptly addresses merchant feedback and provides solutions for custom requirements and improvements.

Common Concerns

  • Occasional technical issues, including site crashes or bugs that impact site functionality.
  • Need for improved features like better integration of subscription products into the website menu or conditional logic for specific functions.
  • Some users reported frustration with unresolved technical glitches even after removing the app.
  • Desire for more self-service customization options without relying on support for simple changes.

Final Thoughts

The Joy Subscription App, COD Form is generally well-received, standing out for its powerful subscription features and exemplary customer support. While there are some concerns about technical glitches and additional desired features, the app remains a popular choice among merchants looking to implement subscription services in an easy-to-manage, cost-effective way. The strong backing from the customer support team significantly enhances the overall user experience, making it a robust option for Shopify merchants.

The Toasty Smore

Jan 20, 2025  on Shopify

Super friendly courteous and did a fantastic job for me! Exactly what I needed and I'm so happy with the service! Alyssa is the BEST!

GIBRAN

Jan 20, 2025  on Shopify

Hana did an amazing job getting my product page customized exactly how I wanted. Incredible customer service and so far an outstanding app!

Looking Glass Photographic Outfitters

Jan 18, 2025  on Shopify

I am currently building a new Shopify website and as I choose and install apps, I see how important prompt and clearly communicated support is to keep the momentum going and the stress at bay. Jade and Toby were awesome at both of these things and I now have the Subscription widget in place very quickly, with a little bit of customization, thanks to Jade's GREAT service and communication, and Toby's quick and accurate customizations. Thanks to you both!!! Now, I just need to sell some subscriptions to our annual membership when we launch the new site!

Gypsy

Jan 16, 2025  on Shopify

Joy ha sido magnifica para la experiencia de mis clientes, fue muy complicado conseguir una app que tuviese todo lo que necesitaba y esta cumplió mis expectativas en su totalidad, adicionalmente agradezco a Jasmin que me ha brindado el apoyo que he requerido en todo momento

BYSIX

Jan 15, 2025  on Shopify

Application très facile à prendre en main. Nous remercions Ana pour son aide et son soutien. Nous avons été aidés pour modifier certaines choses dans l'app.

Curphills

Jan 10, 2025  on Shopify

Great App, very simple and very good customer support! Sonny helped me get something resolved. Thanks!

Little Bull Falls Soap Works

Jan 08, 2025  on Shopify

I downloaded the app and had issues because of the theme I had in my store. I reached out to the online 24/7 customer service and received help right away. Alyssa was the best! I granted her the access she needed and she came back saying they had to do it a little differently, but all was working. It looked like it should. I asked some follow-up questions as to pausing & cancellations and received the info I needed. She even sent visuals! I am so happy I picked this app for my subscription box. Alyssa is quick & knowledgeable. Wonderful experience all around.

MyGosiDerm

Jan 07, 2025  on Shopify

Ich liebe diese App. Es erleichtert einiges und ist super vielfältig. Auch der Support ist echt klasse. Das Support-Team war super nett und schnell bei der Problembehebung.

Godsseedplanted

Jan 06, 2025  on Shopify

Prakash was really helpful and quick to respond. They help with the smallest things and show you demonstration picturs for visual learners lol.

Culto Coffee Roasters

Jan 04, 2025  on Shopify

Impresionado con la versatilidad y sencillez de la app en la instalación y configuración. También con la adaptabilidad y personalización para nuestra tienda a través de su soporte rápido, eficiente y amable, en nuestro caso Damian. Excelente su ayuda. Así da gusto.

Leoniq

Jan 03, 2025  on Shopify

Sonny really helped me identify some issues that i had with subscribe and save and i was able to address them quickly. Thanks Sonny

Little Treat Cologne

Jan 02, 2025  on Shopify

Kundenservice wirklich super und so schnell. Ich bin sehr zufrieden, Audrey war super hilfsbereit und hat sehr schnell gearbeitet. Danke!

Glow Logic

Dec 30, 2024  on Shopify

The app is clean, minimal, and functions well. While there’s room for additional features, I’m confident those are on the horizon. What really stands out is the team’s openness and responsiveness to feedback and customisation requests. Their customer service and work ethic are truly exceptional—they’ve been consistently helpful, approachable, and friendly throughout. Edit: the app is actually quite buggy and while the team is willing to help solve things and do customisations the work is often sloppy. We have lost sales and $$$ because of this.

KwerkyFoods

Dec 30, 2024  on Shopify

I have seen and used the best of the best plugins across different platforms (Framer, Shopify, WordPress, Wix), and this is the first time I am adding a review. What makes this tool the best? It's the customer support, and the way they go beyond normal to help us truly feels like it's witchcraft (normal tech support will never do it). Hands down, the best tool and tech support I have ever come across.

Rubber Ducky Drink Co.

Dec 26, 2024  on Shopify

Outstanding support from Damian. 10/10 recommend using this application if you're looking for a subscription partner. I will be referring others to this company / app. Thank you again!

TRUFFE DÉLICE

Dec 22, 2024  on Shopify

Je suis vraiment satisfait de cette application. L'entreprise est très professionnelle et accompagne ses clients de manière exemplaire. Je recommande vivement !

StoryTold Books

Dec 22, 2024  on Shopify

I had the pleasure of working with Sonny while setting up the Joy subscription app, and I must say, the service was exceptional! Sonny was not only knowledgeable but also incredibly patient and attentive. He meticulously guided me through the setup process and went the extra mile to ensure that the app was connected to the correct URL and functioning perfectly. His proactive approach and commitment to solving my issues were truly commendable. It's rare to come across a customer service representative who genuinely cares about the customer's needs and delivers such a personalized and thorough service. Thanks to Sonny, the setup was a breeze, and I am completely satisfied. Highly recommend him for anyone needing assistance!

Prioritize Yourself

Dec 20, 2024  on Shopify

This is absolutely the best subscription app! Not only is it completely free and incredibly easy to use, but it also offers everything you'd need for your subscription setup. The features are intuitive, and the integration into our Shopify store was seamless. What truly stands out, though, is the amazing customer support! A special shoutout to Alyssa and Damian – they were absolutely fantastic. Whether it was answering our questions promptly, providing professional advice, or helping us customize a widget, they always went above and beyond. Their kindness, professionalism, and responsiveness were truly impressive! We highly recommend this app – it’s a fantastic solution for subscriptions and a real asset to any store. Huge thanks to the entire team for their outstanding work!

OM Botanical

Dec 18, 2024  on Shopify

Just installed the app. So far so good. Hana was very helpful in onboarding and setting up subscription app on my site.

Swan City Yarns

Dec 18, 2024  on Shopify

I've only just downloaded the app, but the customer support thus far has been great and it seems to fit my needs. Jade was my customer support person and was responsive and helpful with every question I had.

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