The Joy Subscription App, COD Form is highly regarded by merchants for its ease of use, feature-rich offerings, and outstanding customer service. Many users appreciate its intuitive setup and the ability to customize subscriptions, which simplifies their management processes on Shopify. Merchants frequently highlight how the app aligns with their business needs, catering effectively to both beginners and experienced users looking to implement subscription models seamlessly. Overall, the app is celebrated for being reliable and offering excellent value, especially given that it is free to use.
Key Strengths
Exceptional customer service with quick and attentive responses, often highlighting specific team members like Hana, Audrey, and Alyssa.
Ease of use with a simple and intuitive user interface that facilitates easy setup and configuration.
Comprehensive features for managing subscriptions, including customization options and the ability to import existing subscriptions.
Ability to customize and personalize the widget to fit the store's design seamlessly.
Completely free to use, providing good value especially for businesses starting with subscription models.
Strong support for multiple languages, enhancing accessibility for global users.
Promptly addresses merchant feedback and provides solutions for custom requirements and improvements.
Common Concerns
Occasional technical issues, including site crashes or bugs that impact site functionality.
Need for improved features like better integration of subscription products into the website menu or conditional logic for specific functions.
Some users reported frustration with unresolved technical glitches even after removing the app.
Desire for more self-service customization options without relying on support for simple changes.
Final Thoughts
The Joy Subscription App, COD Form is generally well-received, standing out for its powerful subscription features and exemplary customer support. While there are some concerns about technical glitches and additional desired features, the app remains a popular choice among merchants looking to implement subscription services in an easy-to-manage, cost-effective way. The strong backing from the customer support team significantly enhances the overall user experience, making it a robust option for Shopify merchants.
Micro Conseil Pro
Dec 06, 2024
on
Shopify
J'ai eu un souci avec l'application et Audrey et Andrew m'ont tout de suite apporté leur aide. Ils ont été réactifs et très efficaces ce qui a permis de résoudre immédiatement le problème.
Hodu
Dec 04, 2024
on
Shopify
Great app, has good features and does a fantastic job. Support is fast and helpful, thank you Sonny for helping me with getting set up!
Inner-Shift Fitness
Dec 03, 2024
on
Shopify
Support was very good from staff, especially Hana she was very good in assisting me in any troubles I faced, thanks again!
A Fresh Day Co.
Dec 03, 2024
on
Shopify
the customer service is responsive and prompt in resolving my issues. app has thus far been easy to use!
Brown's Natural Pet Store
Dec 02, 2024
on
Shopify
Our store is on a vintage theme, so I wasn't able to install the widget myself. The support team were fantastic, they had it installed and set up quickly and efficiently. Great service, thank you!
Malori.A Designs
Dec 01, 2024
on
Shopify
I am very please with the help I received to help me set up this app on my exciting account. I would recommend this app in the future. Alyssa and Jade were phenomenal to work with.
Dr. Tyna's Supplement Store
Nov 28, 2024
on
Shopify
Excellent customer service. Immediate response and able to fix things on the back end so I didn't have to code anything. Much better than the other app I was using in the past.
Haigh's Honey Farm
Nov 28, 2024
on
Shopify
I highly recommend this app! The customer support has been amazing and I could not have accomplished what I needed without them. Their help is much appreciated.
Secure Measures
Nov 28, 2024
on
Shopify
I recently had the pleasure of working with Alyssa while setting up the Joy app for my Shopify store, and I couldn’t be happier with the experience! Alyssa was incredibly patient, knowledgeable, and responsive throughout the process. She guided me step-by-step, addressing all my questions with clear and helpful explanations. Her positive attitude and dedication to ensuring my app was installed and functioning perfectly truly stood out. Exceptional customer service like this makes all the difference—thank you, Alyssa, for going above and beyond! Highly recommend!
RELICODES
Nov 24, 2024
on
Shopify
This is hands down the best subscription app on Shopify! It’s incredibly easy to use and offers all the features you could ever need to manage subscriptions seamlessly. The customer support is absolutely amazing, they are available 24/7 and always go above and beyond to help with anything you can think of. Highly recommend!
EarthEnvi
Nov 21, 2024
on
Shopify
I love this App. Jade with the customer service team is top notch. They customized my widget to look exactly like I wanted. Now thats what I call service.
Lolly & Pop by Toothpillow
Nov 20, 2024
on
Shopify
I just downloaded this app to my store to set up a recurring subscription product and it's good! It's free, built for Shopify, and user-friendly/intuitive. The customer service is great and Sonny was super helpful and polite.
There is some room for improvement: adding conditional logic for cancellation and pause rules would be nice. I would also love it if we could edit the verbiage ourselves and write custom policies without having to reach out to support. That being said, the support team is super helpful and responsive, so it's okay how it is for now.
Nanocare
Nov 20, 2024
on
Shopify
Hana was absolutely amazing in helping me with my problem. She was incredibly friendly, patient, and focused, always making me feel supported. Her responses were quick, clear, and efficient, solving everything in no time. Hana truly goes above and beyond—she fully deserves 5 out of 5 stars. Highly recommended!
Doctor D. Schwab Skin Care
Nov 19, 2024
on
Shopify
These guys are fantastic!!!! We had a custom theme that did not support any subscription app but Joy figured out how to customize their app to run on our theme and helped us set up all of our products with a subscription option in our store. Abby from their support team was incredibly helpful, professional and proactive in getting us all set up and Andrew from the technical team made it all happen. After having dealt with many different apps on Shopify and lots of frustrations and nowhere to turn when things don't work, Joy Subscription is truly a joy to work with. Can't recommend enough!!!
My Store
Nov 19, 2024
on
Shopify
Hana was very helpful during our conversation - very quick responses, immediate reaction. I rate her 5 out of 5.
Kippenpakket.nl
Nov 18, 2024
on
Shopify
⭐️⭐️⭐️⭐️⭐️ | Amazing App with Unmatched Support from Audrey!
The Joy Subscriptions app by AVADA is truly a fantastic tool, but what takes it to the next level is the incredible support provided by Audrey. From the very start, Audrey has been an absolute superstar! She guided us through the setup process with such patience and expertise, making everything feel so seamless.
Audrey's dedication to helping us optimize our subscription model was unmatched. She didn’t just answer questions; she anticipated our needs and offered proactive solutions that made a huge difference. Her deep knowledge of the app and her willingness to go above and beyond to ensure everything worked perfectly really impressed us.
I cannot recommend Joy Subscriptions enough, and a big part of that is because of Audrey’s outstanding support. If you’re looking for a reliable app backed by someone as knowledgeable and helpful as Audrey, you’ve found the perfect solution! Thank you, Audrey, for making our experience so smooth and successful! ✨
CY Jewelry
Nov 18, 2024
on
Shopify
Hana helped me quick and easy. I asked to remove the sub and save and she did! I can't wait to start using this app!
MontesTAP
Nov 18, 2024
on
Shopify
I recently started using the Joy Subscription App, and it has exceeded all my expectations. Setting up my first subscription literally took just a few minutes—super fast and straightforward! The app offers everything I needed: discounted subscription options, automatic billing, and a user-friendly portal where my customers can easily manage their subscriptions (skip, pause, or cancel).
The widget looks clean and professional, fitting perfectly with my store’s design. What really stands out is the personalized 24/7 support. Hana from their team was incredibly kind and even helped translate parts of the app for me—such a nice touch!
If you're looking for an affordable and efficient subscription solution, I highly recommend Joy. It’s perfect for anyone wanting to add recurring revenue without the hassle!
Izaria Home
Nov 17, 2024
on
Shopify
I'm relatively new, but so far, excellent. I had a request, and Audrey helped me quickly and professionally.
APEROH
Nov 17, 2024
on
Shopify
Great looking App and perfect for a starter subscription service, simple and straight forward to use. Had some custom help for a minor issue with my theme and Tracy and Toby fixed it on the fly for me, great and responsive customer service. Thank you!