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Customer reviews: Joy Subscription App

Joy Subscription App helps Shopify merchants create and manage subscription services to boost recurring revenue. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (187)

Overall rating
4.9

What Merchants Think

The Joy Subscription App, COD Form is highly regarded by merchants for its ease of use, feature-rich offerings, and outstanding customer service. Many users appreciate its intuitive setup and the ability to customize subscriptions, which simplifies their management processes on Shopify. Merchants frequently highlight how the app aligns with their business needs, catering effectively to both beginners and experienced users looking to implement subscription models seamlessly. Overall, the app is celebrated for being reliable and offering excellent value, especially given that it is free to use.

Key Strengths

  • Exceptional customer service with quick and attentive responses, often highlighting specific team members like Hana, Audrey, and Alyssa.
  • Ease of use with a simple and intuitive user interface that facilitates easy setup and configuration.
  • Comprehensive features for managing subscriptions, including customization options and the ability to import existing subscriptions.
  • Ability to customize and personalize the widget to fit the store's design seamlessly.
  • Completely free to use, providing good value especially for businesses starting with subscription models.
  • Strong support for multiple languages, enhancing accessibility for global users.
  • Promptly addresses merchant feedback and provides solutions for custom requirements and improvements.

Common Concerns

  • Occasional technical issues, including site crashes or bugs that impact site functionality.
  • Need for improved features like better integration of subscription products into the website menu or conditional logic for specific functions.
  • Some users reported frustration with unresolved technical glitches even after removing the app.
  • Desire for more self-service customization options without relying on support for simple changes.

Final Thoughts

The Joy Subscription App, COD Form is generally well-received, standing out for its powerful subscription features and exemplary customer support. While there are some concerns about technical glitches and additional desired features, the app remains a popular choice among merchants looking to implement subscription services in an easy-to-manage, cost-effective way. The strong backing from the customer support team significantly enhances the overall user experience, making it a robust option for Shopify merchants.

The ProTeam Store

Jun 10, 2025  on Shopify

Great app and awesome support! I missed something in the settings and Hana was able to quickly help me correct it and get all listings up to date as I would like them set up.

YourBagsy

Jun 09, 2025  on Shopify

really fast customer service. Hana was very helpful especially the pictures explaining how to configure settings.

Goblin Wood

Jun 09, 2025  on Shopify

Audrey and Doris went out of their way to help me with issues. Great customer support ad a great app. Thank you!

TattooNumbx

Jun 09, 2025  on Shopify

The best subscription app iv come across. Hana is brilliant. Replied within seconds and customised the app just how I wanted it. 100% recommend!

Misty Incense

Jun 06, 2025  on Shopify

Esta aplicación es simplemente completa: tiene todo lo que necesitas, bien organizado y fácil de usar. Pero lo que realmente me ha sorprendido es la atención al cliente. Tuve una duda mientras la usaba y, en cuestión de minutos, me resolvieron el problema de forma clara y eficiente. ¡Fue una atención rápida, amable y directa al grano! Para mí, eso marca la diferencia. No solo ofrece herramientas útiles, sino que además el equipo está pendiente de ayudar en todo momento. Sin duda, un 10/10 en soporte y en funcionalidad. ¡Totalmente recomendada!

IDRIS BARBERING CO

Jun 06, 2025  on Shopify

The app works great; Sonny was really helpful in assisting us with a custom configuration. Would recommend +++

Monjungle

Jun 06, 2025  on Shopify

Perfect app, the design is great and really easy for customers to understand. After reaching out to the support because I had small issue also with the language, they were able to solve my problem very quickly ! Would 100% recommend ! Thank you

Happy Earth Organic

Jun 03, 2025  on Shopify

So far no problems on setting it up, friendly and quick customer support. will see how it handles a subscription order once i get one.

The Original Organic Company

Jun 03, 2025  on Shopify

Super easy to get help from these guys. So impressed with how quickly they helped us get the app working. Hana and Maison solved our problems and had the system up and running in minutes. Now we can move to testing this on our store.

Backyard Bird Centre

Jun 02, 2025  on Shopify

Hana did a great job of helping me navigate the product setup! So far I really like this product. So much better than shopify's own subscription app.

Strauss Wellness

Jun 02, 2025  on Shopify

I am giving 5 stars because the support of the app is excellent. The people on the chat answered fast, and took care of me even that I was not very well versed on the subject. They gave me step by step instructions, they also took some of my files and work on them to export my previous information. They took the time to go into my theme (with my authorization of course), and set up the widget to work when I had problems. congratulations on your customer service

PAULI's

May 30, 2025  on Shopify

Until now we used a different Service to manage subscriptions. Unfortunately they discontinued their app. At first I was afraid that i have to do a painful setup process allover again. But I was surprised how easy, fast and intuitive this app is. Took me no longer than 5 minutes to setup the first Subscription, add it to the product-pages and test it. I am especially happy with the support I received from Audrey! She translated everything to German in a couple of minutes and set it all up for me. I just had to double-check the translation and that was it!

Nectar Honey

May 30, 2025  on Shopify

Great customer interface - easy for them to manage their own subscription. The customer support was so helpful as well. Definitely recommend

NuCure

May 29, 2025  on Shopify

Absolutely the best subscription app on Shopify! I’ve tried several subscription apps, but Joy Subscriptions is by far the most intuitive and powerful. The interface is clean, the bundle + subscription options are seamless, and the customer support is fast and helpful. As a founder of a health & wellness brand, having full control over bundles and auto-renewal options is a game changer — and Joy makes it easy. Highly recommend it to any store looking to build recurring revenue and offer a smooth subscription experience.

The WodOutFit Box

May 25, 2025  on Shopify

Ma note vient principalement de l’excellente réactivité de l’équipe support, en particulier Hana qui a su m’aider rapidement et avec efficacité. L’application fonctionne bien et propose toutes les fonctionnalités nécessaires pour gérer un système d’abonnement.

Nutrida™

May 23, 2025  on Shopify

Excellent customer service, Abby helped me customise the layout of the subscription app, an easy process. that delivered exactly what I needed and very quickly. Thanks Abby.

Bnaturellea

May 23, 2025  on Shopify

Je n'ai pas encore utilisé l'application pour les abonnements. J'en suis à la mise en route mais c'est la première fois que j'ai à faire à un service client autant aidant et impliqué. J'ai hâte de pouvoir utiliser l'application pour mes clients. Merci à Jade, Alyssa et Sonny !!

Rupert's Candy Ltd

May 20, 2025  on Shopify

Amazing customer service, Audrey was very helpful with the set up and answered all my questions! Thank you for your help!

ZOZO.BUZZ

May 20, 2025  on Shopify

I highly recommend this app! It's user-friendly, easy to navigate, and the customer service is outstanding. Special thanks to Hana for her prompt and helpful assistance—she addressed my concerns quickly and efficiently.

Mega Lash Academy

May 15, 2025  on Shopify

At first, I thought the customization options were limited, but after reaching out to the team, they went above and beyond to tailor the app exactly to my preferences. Abby was excellent and made the whole process super easy. Absolutely recommend!

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