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Customer reviews: Joy Subscriptions App

Develop by Shopify

Joy Subscription App helps Shopify merchants create and manage subscription services to boost recurring revenue. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (298)

Overall rating
4.9

What Merchants Think

The Joy Subscription App, COD Form is highly regarded by merchants for its ease of use, feature-rich offerings, and outstanding customer service. Many users appreciate its intuitive setup and the ability to customize subscriptions, which simplifies their management processes on Shopify. Merchants frequently highlight how the app aligns with their business needs, catering effectively to both beginners and experienced users looking to implement subscription models seamlessly. Overall, the app is celebrated for being reliable and offering excellent value, especially given that it is free to use.

Key Strengths

  • Exceptional customer service with quick and attentive responses, often highlighting specific team members like Hana, Audrey, and Alyssa.
  • Ease of use with a simple and intuitive user interface that facilitates easy setup and configuration.
  • Comprehensive features for managing subscriptions, including customization options and the ability to import existing subscriptions.
  • Ability to customize and personalize the widget to fit the store's design seamlessly.
  • Completely free to use, providing good value especially for businesses starting with subscription models.
  • Strong support for multiple languages, enhancing accessibility for global users.
  • Promptly addresses merchant feedback and provides solutions for custom requirements and improvements.

Common Concerns

  • Occasional technical issues, including site crashes or bugs that impact site functionality.
  • Need for improved features like better integration of subscription products into the website menu or conditional logic for specific functions.
  • Some users reported frustration with unresolved technical glitches even after removing the app.
  • Desire for more self-service customization options without relying on support for simple changes.

Final Thoughts

The Joy Subscription App, COD Form is generally well-received, standing out for its powerful subscription features and exemplary customer support. While there are some concerns about technical glitches and additional desired features, the app remains a popular choice among merchants looking to implement subscription services in an easy-to-manage, cost-effective way. The strong backing from the customer support team significantly enhances the overall user experience, making it a robust option for Shopify merchants.

REALM

Oct 17, 2025  on Shopify

Felicity and Ryan, and team were amazing help in changing the design of the widget to match my site! Thanks guys!

McLaren Vale Cellars

Oct 16, 2025  on Shopify

The team are very accommodating with fitting the app into our website. Felicity is very knowledgeable and incredibly helpful as I kept asking questions. Thank you :)

mamacareau

Oct 15, 2025  on Shopify

The Subscription App is easy to use and navigate. When I had some questions, Audrey supported me with very detailed guidance. She was very patient and provided suitable solutions. I highly recommend this app!

Beyond Good Foods

Oct 13, 2025  on Shopify

Avery was so much helpful! She helped me to customize Joy as the way we wanted. Loved the app but most importantly the customer service. Thank you guys.

Woofbox

Oct 11, 2025  on Shopify

The app works wonderfully. If you have any problems or need minor adjustments, the support team (in my case, it was Felicity) responds within minutes, if not seconds. They are very responsive to your needs and work on a solution that meets your expectations as a customer. Very impressive and well done. I highly recommend this app.

Loewenkind Dogs

Oct 10, 2025  on Shopify

The app is simple, functional, and does exactly what it promises. It’s easy to set up and works reliably. Special thanks to Iris from the support team — she always responded quickly and implemented all my requests perfectly. Excellent service! I can definitely recommend this app.

Deos Co.

Oct 10, 2025  on Shopify

The Joy subscription app has been an absolute game-changer for us! It gives us everything we need to share the products we create with love and care, and it’s made selling so much easier. The support team has also been incredible — Kaitlyn, Andrew, and Iris have all been so kind, responsive, and genuinely thoughtful about our needs. We truly love Joy!

cookingconomi

Oct 08, 2025  on Shopify

The app is super useful and the team is amazing! I had a lot of questions and Hana helped me with everything, always finding solutions for what I wanted to do. Incredible support and great experience overall!

Vesta Precision

Oct 06, 2025  on Shopify

Easy setup and feature rich, this app is the way to provide your customers with subscriptions. And the support help (thanks Jade) was quick, efficient, friendly, technically proficient, and a pleasure to work with.

Het Ambachtelijk Koffiehuis

Oct 02, 2025  on Shopify

Great app, a lot of features. Customer service is really quick and helpful, "Felicity" helped me translate the app with ease.

Synthetic Turf Cleaners

Sep 30, 2025  on Shopify

Avery was awesome, although my problem had to be sent onto the technical team Avery took the time to make sure I knew what was going on

Hemp Ghost

Sep 25, 2025  on Shopify

La atención muy buena nada más instalar la aplicación y una primera impresión increíble y facilidad de uso.

Mogupets

Sep 25, 2025  on Shopify

Thank you so much for going the extra mile in solving my issue! Definitely recommend this app. It is simple and easy to use and support team is great! Love the flexibility of this app. Thank you!

Groovy Paradox

Sep 24, 2025  on Shopify

Iris from Avada was such a great help in getting my widget personalized. She even offered to upload my logo and made sure it was positioned in the center so it looked better. Great service and attitude, even though I took a long time to reply to her- she was always there!

Dirty Soap

Sep 23, 2025  on Shopify

Works well for our business and allows us to offer a flexible package to our customers. I have had a couple of tiny hiccups but the support team have been incredible and super prompt in dealing with them. No complaints from me at all and would recommend to all.

The Biota Group

Sep 22, 2025  on Shopify

This app is a must-have for your store. Their customer service is awesome, I had an annoying issue, and someone named Felicity from chat was able to resolve it in minutes. On a Monday morning. Get this app!

Thrive Mode Foods

Sep 21, 2025  on Shopify

Really appreciate this service, and the support team has been very responsive and helpful when needed

femergency

Sep 21, 2025  on Shopify

Really smooth experience – most of the setup was easy to handle by myself, and for the few things I wasn’t sure about, Riley helped right away. Thanks for the great support!

Meeraboo

Sep 18, 2025  on Shopify

I haven't started using the app yet, but the setup process was very easy. Avery was a huge help, and answered my queries promptly. Highly recommend.

Celavista Laboratories

Sep 17, 2025  on Shopify

Julie provided excellent support with translation issues. Quick response and great customer service!

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