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Customer reviews: Joy Subscription App

Joy Subscription App helps Shopify merchants create and manage subscription services to boost recurring revenue. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (222)

Overall rating
4.9

What Merchants Think

The Joy Subscription App, COD Form is highly regarded by merchants for its ease of use, feature-rich offerings, and outstanding customer service. Many users appreciate its intuitive setup and the ability to customize subscriptions, which simplifies their management processes on Shopify. Merchants frequently highlight how the app aligns with their business needs, catering effectively to both beginners and experienced users looking to implement subscription models seamlessly. Overall, the app is celebrated for being reliable and offering excellent value, especially given that it is free to use.

Key Strengths

  • Exceptional customer service with quick and attentive responses, often highlighting specific team members like Hana, Audrey, and Alyssa.
  • Ease of use with a simple and intuitive user interface that facilitates easy setup and configuration.
  • Comprehensive features for managing subscriptions, including customization options and the ability to import existing subscriptions.
  • Ability to customize and personalize the widget to fit the store's design seamlessly.
  • Completely free to use, providing good value especially for businesses starting with subscription models.
  • Strong support for multiple languages, enhancing accessibility for global users.
  • Promptly addresses merchant feedback and provides solutions for custom requirements and improvements.

Common Concerns

  • Occasional technical issues, including site crashes or bugs that impact site functionality.
  • Need for improved features like better integration of subscription products into the website menu or conditional logic for specific functions.
  • Some users reported frustration with unresolved technical glitches even after removing the app.
  • Desire for more self-service customization options without relying on support for simple changes.

Final Thoughts

The Joy Subscription App, COD Form is generally well-received, standing out for its powerful subscription features and exemplary customer support. While there are some concerns about technical glitches and additional desired features, the app remains a popular choice among merchants looking to implement subscription services in an easy-to-manage, cost-effective way. The strong backing from the customer support team significantly enhances the overall user experience, making it a robust option for Shopify merchants.

A Pet Store

Jul 13, 2025  on Shopify

Just installed the app – so far it fits perfectly with my theme and I love the clean design. I’ll be able to comment more on the features’ efficiency once I’ve explored it fully, but so far so good! Special thanks to Andrew and Felicity who were both incredibly fast to respond and super helpful. Great first impression!

Lustrao

Jul 12, 2025  on Shopify

I'm truly grateful for the incredible support,Audrey and Doris went above and beyond to ensure everything was taken care of. It was genuinely one of the best customer service experiences I've ever had

NO-CHEAP

Jul 10, 2025  on Shopify

Per ora completamente gratuita, è personalizzabile ma bisogna chiedere all'assistenza che però è attiva h24 e fa tutte le modifiche che richiedi. Ho parlato con più persone e tutte gentilissime (Julia, Jasmine ed Heni)

The Redheaded StoryKeeper

Jul 09, 2025  on Shopify

Setup is made easy with the help of great support staff like Sonny. He made the necessary changes for me so fast I could move on to other things!

Untethered

Jul 07, 2025  on Shopify

Great App & Even Better Support! The Joy Subscription App is super easy to use and does exactly what we needed for managing subscriptions. Big shoutout to Riley from the support team—super helpful, quick to respond, and made the whole setup process smooth. Highly recommend this app!

Good + Plenty Naturals®

Jul 01, 2025  on Shopify

I had challenges getting the app setup, but Charles helped me work through all of my issues. I haven't seen the app in action yet, but so far so good.

Not Only Water

Jun 28, 2025  on Shopify

Cant believe this app is FREE! It works perfectly fine no issues at all, also the BEST customer service from Abby & Doris is an amazing technician. Highly, HIGHLY recommend!!!

Fussy Mom

Jun 28, 2025  on Shopify

I was looking for a quick, simple, and functional subscription app. So happy I found Joy Subscription, and Sonny was incredibly helpful in getting me the support I needed to set it up. Everything took less than 15 minutes. Highly recommend this!

Eco360Hygieneproducts

Jun 27, 2025  on Shopify

really good app and great service, any help is dealt with swiftly I spoke to Jasmine who was incredibly helpful for any queries I had.

Heaven & Earth Aromatherapy

Jun 27, 2025  on Shopify

The backend of this app is extremely glitchy and has caused us so many issues. We've had 3 separate instances in the last 4 months of orders not going through, orders not following our rules/settings as they should, options being blocked from selection, double orders or missing orders.... each time we've had to message customer support and each issue was totally their fault and took 4-5 days to resolve each time. That means pissed off customers and damage to our reputation. I do NOT recommend this app for subscriptions.

Rise Nutrition

Jun 26, 2025  on Shopify

We have been working with Hana and it has been a great experience! Looking forward to using this app more throughout our website

Neachai Equine Ayurveda

Jun 26, 2025  on Shopify

Excellent experience and easy to integrate. They walked me through the entire process and even customized the widget on my site. Thank you!

Deportes Men Skincare

Jun 26, 2025  on Shopify

Der Support ist super schnell und freundlich. Hana hat mir super bei all meinen Problemen geholfen und war immer super hilfsbereit und zuvorkommend. Der Support hat volle fünf Sterne verdient.

Happy o' Clock

Jun 25, 2025  on Shopify

so far great experience! their dev team goes above and beyond to customize the app to your wishes. They've implemented all our frontend wishes in no time.

Country Surfer

Jun 25, 2025  on Shopify

This is the perfect subscription app for small businesses and the customer support team is amazing! Extremely helpful and quick to respond. Felicity was very kind and helped me with any questions I had. Highly recommend!

Elite Bling

Jun 19, 2025  on Shopify

So far, I am Loving the App, the Customer service is Excellent. Arthur Helped me with setting up the app, and explaining everything to me. 10 out of 10 highly recommend.

RYNEXT+

Jun 19, 2025  on Shopify

サポートのレスポンスが良く、すぐに対応してくれて大変たすかりました。 sonyさんが担当してくれました。

Hand Me Up

Jun 17, 2025  on Shopify

Hour 1 of using the app I had a bit of trouble with setting things up and the support team got me going in 2 minutes. That's solid customer support. Thank you!

Artisan Java Tea

Jun 15, 2025  on Shopify

They are very responsive. I was assisted by Charles and Hana today and both were helpful. Nice to get a response and not have to wait for an email. :)

Go Giveaways

Jun 14, 2025  on Shopify

Awesome experience, fast and professional, Audrey was wonderful and solved the bulk subscription in literally minutes, thank you very much!

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