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Customer reviews: Joy Subscription App, COD Form

Reviews (147)

Overall rating
4.9

What Merchants Think

The Joy Subscription App, COD Form is highly regarded by merchants for its ease of use, feature-rich offerings, and outstanding customer service. Many users appreciate its intuitive setup and the ability to customize subscriptions, which simplifies their management processes on Shopify. Merchants frequently highlight how the app aligns with their business needs, catering effectively to both beginners and experienced users looking to implement subscription models seamlessly. Overall, the app is celebrated for being reliable and offering excellent value, especially given that it is free to use.

Key Strengths

  • Exceptional customer service with quick and attentive responses, often highlighting specific team members like Hana, Audrey, and Alyssa.
  • Ease of use with a simple and intuitive user interface that facilitates easy setup and configuration.
  • Comprehensive features for managing subscriptions, including customization options and the ability to import existing subscriptions.
  • Ability to customize and personalize the widget to fit the store's design seamlessly.
  • Completely free to use, providing good value especially for businesses starting with subscription models.
  • Strong support for multiple languages, enhancing accessibility for global users.
  • Promptly addresses merchant feedback and provides solutions for custom requirements and improvements.

Common Concerns

  • Occasional technical issues, including site crashes or bugs that impact site functionality.
  • Need for improved features like better integration of subscription products into the website menu or conditional logic for specific functions.
  • Some users reported frustration with unresolved technical glitches even after removing the app.
  • Desire for more self-service customization options without relying on support for simple changes.

Final Thoughts

The Joy Subscription App, COD Form is generally well-received, standing out for its powerful subscription features and exemplary customer support. While there are some concerns about technical glitches and additional desired features, the app remains a popular choice among merchants looking to implement subscription services in an easy-to-manage, cost-effective way. The strong backing from the customer support team significantly enhances the overall user experience, making it a robust option for Shopify merchants.

Snaqz

Apr 07, 2025  on Shopify

Pour le moment aucune déception, simple de mise en place et un support ultra réactif au top. Merci à Abby !

Good Day Shop Madison

Apr 05, 2025  on Shopify

Jasmine and Andrew were awesome to work with. They were immediately available and helped me troubleshoot installing the app on our website. It's nice to have real people to work with when you need it, great customer service!

Les Cookies de Kelly

Apr 05, 2025  on Shopify

Une application facile à installer, un service client très réactif. Un grand merci à Jade pour avoir pris le temps, d'appliquer les modifications nécessaire à mon widget Joy !! Idéal pour tester et lancer des nouveaux abonnements, je suis très heureuse de relancer certains produits grâce cette appli. Je recommande, un grand merci à l'équipe pour leur réactivité et leur gentillesse.

Leyen Hundefutter

Mar 28, 2025  on Shopify

100 % zu empfehlen, wir haben die App vor kurzem installiert und bei jeder noch so kleinen Kleinigkeit gibt es einen extrem guten support der wirklich auch technische Probleme für einen behebt. Selten sowas erlebt, vielen Dank an Jasmine und die anderen Mitarbeiter!

ÅH SNAX

Mar 26, 2025  on Shopify

The app is a bit underdeveloped and needs some extra features and some tinkering but the team makes it easier and less frustrating to navigate through it. Still it is very good and i still use it. Incredible patience from all of them, especially Sonny and Charles. Thank you both for being so patient and understanding.

Chikitsa USA

Mar 26, 2025  on Shopify

I highly recommend Joy Subscription App for Shopify! The product subscription feature is simple to set up and integrates seamlessly with my store's checkout process. It offers great customization for different product needs, making it easy to manage subscriptions. The customer service is exceptional—responsive, helpful, and always ready to assist with any questions. This plugin has been a great way to boost recurring revenue and improve customer retention. If you're looking for a subscription solution, this plugin is definitely worth it!

MYHIXEL

Mar 24, 2025  on Shopify

The app works correctly but the best part of them is the fast and effective agents that have helped me to setup all the configurations!

Divine Light Codes

Mar 23, 2025  on Shopify

Jasmine was helpful, and quick at finding the answers she needed to share with me. I appreciated her thoroughness and friendly attitude. The app is new to me and she explained everything very well.

Bubble & Bathe

Mar 23, 2025  on Shopify

Only recently installed so far easy to use. And set up customer service really helpful and quick and sorted out changing logo in the emails for me. Hopefully it will work well when customers start subscribing.

The Defiant Co

Mar 18, 2025  on Shopify

Awesome app and speedy support and help when required. Hana was very patient and really helped me get going, can't recommend enough.

Dermadia

Mar 16, 2025  on Shopify

Audrey has been amazing to help us the setup of this new offer, in 5 min she solved our problem, I recommend this app for the many features and for the lovely customer support.

DeeThao Online Store

Mar 15, 2025  on Shopify

Audrey was great and fast to respond to my questions and assistance with configuration, very pleased.

NovaSound

Mar 12, 2025  on Shopify

Très bon service client, rapide et efficace. Hana a pu répondre à mes attentes et me donner un bon coup de main pour ma boutique. Je recommande !

Electronic R&R

Mar 11, 2025  on Shopify

So far I have very few complaints about this app, especially compared to the Shopify Subscriptions app. Currently there are a couple key features that I need for the service I use subscription apps for, mainly the ability for customers to choose their first billing date, and then the ability for customers to reschedule ALL future orders, and not just the next order for a subscription. The support team has told me they will be implementing those features sometime in the future, with a pretty quick response time to boot. Once these features are implemented, my 4 star will be changed to a 5 star. I had another issue as well that was caused by a weird interaction with another app, I reported it and they pretty quickly fixed that issue as well.

Pup Planet

Mar 09, 2025  on Shopify

Support has been brilliant in ensuring app is set up perfectly for my store and widget fits my theme.

Good Life Art Press

Mar 07, 2025  on Shopify

Really user friendly and intuitive! The support staff is amazing - Abby helped me customize my page almost immediately and was able to answer my questions. Highly recommend!

QicoBay

Mar 04, 2025  on Shopify

The Joy Subscription App is exceptionally user-friendly, making it seamless to set up subscription functionality for our online store in no time. The interface is intuitive, and the features cover everything we need for managing subscriptions. Hana provided prompt, professional, and detailed technical support, helping us customize the appearance to perfectly match our brand style. The whole experience exceeded our expectations. We are extremely satisfied and would highly recommend Joy to anyone looking for a reliable subscription solution!

HIDDEN CHAMPION

Mar 03, 2025  on Shopify

ウィジェットの設定方法が分からなかった時に、チャットによるサポートをお願いしたらとてもスムーズに対応してくれて助かりました。 AbbyとAndrew(技術者)にはとても感謝しています。

JCS Candle Co.

Feb 27, 2025  on Shopify

Thank you so much to Hanna, she assisted me with changing the subscription product widget to reflect my brand colours. I really appreciate this as it keeps my brand tone and personality across my entire website. It's important to love your website to reflect you and your business. So kind to help me and it was done so quickly.

Caffenation Specialty Coffee Roasters

Feb 27, 2025  on Shopify

For the moment we're installing this app to our webshop, we got some great help from Audrey in the process. Thank you Audrey.

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