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Customer reviews: Joy Subscriptions App & Bundle

Joy Subscription App helps Shopify merchants create and manage subscription services to boost recurring revenue. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (169)

Overall rating
4.9

What Merchants Think

The Joy Subscription App, COD Form is highly regarded by merchants for its ease of use, feature-rich offerings, and outstanding customer service. Many users appreciate its intuitive setup and the ability to customize subscriptions, which simplifies their management processes on Shopify. Merchants frequently highlight how the app aligns with their business needs, catering effectively to both beginners and experienced users looking to implement subscription models seamlessly. Overall, the app is celebrated for being reliable and offering excellent value, especially given that it is free to use.

Key Strengths

  • Exceptional customer service with quick and attentive responses, often highlighting specific team members like Hana, Audrey, and Alyssa.
  • Ease of use with a simple and intuitive user interface that facilitates easy setup and configuration.
  • Comprehensive features for managing subscriptions, including customization options and the ability to import existing subscriptions.
  • Ability to customize and personalize the widget to fit the store's design seamlessly.
  • Completely free to use, providing good value especially for businesses starting with subscription models.
  • Strong support for multiple languages, enhancing accessibility for global users.
  • Promptly addresses merchant feedback and provides solutions for custom requirements and improvements.

Common Concerns

  • Occasional technical issues, including site crashes or bugs that impact site functionality.
  • Need for improved features like better integration of subscription products into the website menu or conditional logic for specific functions.
  • Some users reported frustration with unresolved technical glitches even after removing the app.
  • Desire for more self-service customization options without relying on support for simple changes.

Final Thoughts

The Joy Subscription App, COD Form is generally well-received, standing out for its powerful subscription features and exemplary customer support. While there are some concerns about technical glitches and additional desired features, the app remains a popular choice among merchants looking to implement subscription services in an easy-to-manage, cost-effective way. The strong backing from the customer support team significantly enhances the overall user experience, making it a robust option for Shopify merchants.

The WodOutFit Box

May 25, 2025  on Shopify

Ma note vient principalement de l’excellente réactivité de l’équipe support, en particulier Hana qui a su m’aider rapidement et avec efficacité. L’application fonctionne bien et propose toutes les fonctionnalités nécessaires pour gérer un système d’abonnement.

Nutrida™

May 23, 2025  on Shopify

Excellent customer service, Abby helped me customise the layout of the subscription app, an easy process. that delivered exactly what I needed and very quickly. Thanks Abby.

Bnaturellea

May 23, 2025  on Shopify

Je n'ai pas encore utilisé l'application pour les abonnements. J'en suis à la mise en route mais c'est la première fois que j'ai à faire à un service client autant aidant et impliqué. J'ai hâte de pouvoir utiliser l'application pour mes clients. Merci à Jade, Alyssa et Sonny !!

Rupert's Candy Ltd

May 20, 2025  on Shopify

Amazing customer service, Audrey was very helpful with the set up and answered all my questions! Thank you for your help!

ZOZO.BUZZ

May 20, 2025  on Shopify

I highly recommend this app! It's user-friendly, easy to navigate, and the customer service is outstanding. Special thanks to Hana for her prompt and helpful assistance—she addressed my concerns quickly and efficiently.

Mega Lash Academy

May 15, 2025  on Shopify

At first, I thought the customization options were limited, but after reaching out to the team, they went above and beyond to tailor the app exactly to my preferences. Abby was excellent and made the whole process super easy. Absolutely recommend!

Optimized FR

May 10, 2025  on Shopify

Had a problem setting up some bundles. Contacted support via chat on the weekend. Immediate help from Jasmine. Worked out the problem quickly and answered a few other questions I had along the way. Great customer service!

Lunar Fragrances

May 09, 2025  on Shopify

Really great Customer service, swift replies to support with set-up and got everyhting done and launched quickly. Alyssa was really helpful.

SLIAN'ART

May 07, 2025  on Shopify

Le SAV est vraiment très réactif, j'ai eu à faire à Abby, elle m'a accompagnée durant presqu'une demie journée pour m'aider à paramétrer toute l'appli. L'équipe technique aussi a été fabuleuse! Au top!

Dental Access

May 05, 2025  on Shopify

Atendimento sem igual, ou seja, a equipe supera expectativas e é nota 10 em atendimento. Tenho vários APPs , mas o atendimento melhor ou igual a equipe AVADA/JOY ainda não vi até o momento. São muito prestativos e eficientes em especial a Sra.Jade e a Sra.Hana. Excelente. Vocês estão de parabéns!

VaporDNA

Apr 28, 2025  on Shopify

the customer service is excellent! Everyone on the team is working hard on clock to solve any issue you have. And the app works just fine, it got everything you need for a subscription app

Oxygenoactivo

Apr 26, 2025  on Shopify

El mejor soporte que he recibido en mi vida, la experiencia ha sido muy gratificante y la app muy fácil de configurar. Agradecimiento especial para Jasmine y Andrew

crazycrittertoys

Apr 26, 2025  on Shopify

I like the app, it's free, which is great, and was able to be migrated from my past subscription app. There is good live support, but I wish there was more ways to edit the design without needing to contact support. But once its done you don't need to contact them again!

My Store

Apr 17, 2025  on Shopify

The App is nice even though users do not get most features to be able to adapt potential clients to the terms of service. Sonny however was of great help in assisting me with some of the features and making changes where required

Ludisphere

Apr 16, 2025  on Shopify

Complete application (currently being tested). Very responsive support, fast translation into French of access to the user portal and the content of widgets and emails.

Heatle / Brandbrandnew GmbH

Apr 15, 2025  on Shopify

Simple widget with wonderful support from Hana. It does what it should. If you need help, support is available immediately. We will see if customers will use it or not.

JYNX

Apr 15, 2025  on Shopify

Super easy to integrate and setup. I made requests to customise the subscription widget further and the support was always fast at replying AND made the adjustments within the hour (I had Elle as my customer support).

The Well Holistic Collective

Apr 15, 2025  on Shopify

So far I'm enjoying this app. Hana was super helpful with customizing the subscription buttons to my store. I've read several other amazing reviews from other business owners and I have no doubt that my customers will enjoy this new feature!

Alchemy Botanicals & Herbs Corp

Apr 13, 2025  on Shopify

On boarding was so easy. Customer service helped with creating all listing to my specifications. It was fast and efficient. Thank you!

Sampoule

Apr 09, 2025  on Shopify

Great subscription app! Highly recommend. At first, it seemed like customization options were limited, but once I reached out to the team, they were able to fully tailor the subscription box to my preferences. Abby was especially helpful throughout the process—she stayed persistent, never giving up, and always working towards a solution. In the end, we made it work, and now it perfectly matches the theme of my store! If you’re looking for a solid (and free) subscription app, this is the one!

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