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Customer reviews: Inventory Planner by Sage

Reviews (147)

Overall rating
4.5

What Merchants Think

The "Inventory Planner by Sage" is perceived as a valuable tool by many merchants, praised for its robust inventory forecasting and planning capabilities. Nonetheless, users report mixed experiences, highlighting challenges with integration and customer support. While some users highly appreciate the forecasting tools, others find the implementation cumbersome and the platform less adaptable to specific business needs.

Key Strengths

  • Effective inventory forecasting tools that help prevent understocking and overstocking.
  • Seamless integration with platforms like Amazon and robust management of the Amazon FBA Purchase Orders.
  • Feature-rich platform with capabilities to manage inventory KPIs, predict cash flow, and generate comprehensive reports.
  • Support team frequently praised for their responsiveness and resourcefulness.
  • The platform is considered a "Swiss army knife" for inventory functions, offering a wide range of tools for daily use.

Common Concerns

  • Challenges with integration, especially with complex systems involving multiple warehouses and third-party fulfillments.
  • Customer support limitations post initial training period, with no direct call support available.
  • Issues with data syncing, particularly with Shopify, affecting forecast accuracy and analysis.
  • Difficulty in generating accurate forecasts for seasonal products and poor user interface navigation.
  • Pricing concerns, particularly for long-term users facing increasing subscription costs.

Final Thoughts

"Inventory Planner by Sage" is a powerful inventory management tool with substantial benefits for merchants looking to streamline their operations and improve inventory accuracy. However, the mixed reviews suggest the need for improved integration capabilities and more robust customer support. Despite these challenges, the app remains a recommended option for businesses with straightforward inventory needs.

Zachary Webb

Oct 17, 2024  on Shopify

Not only was the explanation thorough, he's been extremely helpful following up and providing step by step directions for us to use as a resource internally.

Tannus Partner Portal

Oct 08, 2024  on Shopify

Just signed up for this, excited to see how it all works!

Bakken Books

Oct 02, 2024  on Shopify

Jansen did a great job walking through a workflow issue of ours in real time to help resolve my issue. Not only was the explanation thorough, he's been extremely helpful following up and providing step by step directions for us to use as a resource internally. Every time I've reached out to their support team, they are timely, courteous, and resourceful.

Joel Douglas

Sep 06, 2024  on Shopify

When first getting to know the platfrom, it does seem like its a lot. But, once you know what you are looking at, all of that information starts coming together.Once the initial training period is over the people who were helping resolve the issues just refer you to the standard support option. This app requires a lot of manual work to see the accurate results, and you need to be using the platform for over one year ... Show more

Aid Station

Aug 25, 2024  on Shopify

Inventory Planner is good for stock forecasting and it's good to have a function to integration Amazon and manage the Amazon FBA PO in one app.

Armature

Jul 21, 2024  on Shopify

Inventory Planner utilizes various forecasting methods and historical sales data to predict future demand. This helps you avoid understocking or overstocking items, leading to smoother operations and improved cash flow.

Telescopes Canada

May 27, 2024  on Shopify

We use this app daily, it makes predicting what inventory we need to order much easier and saves a lot of time. It's a swiss army knife of inventory functions. The support is excellent, Jansen and Kate have been fantastic.

Til Valhalla Project

May 21, 2024  on Shopify

When first getting to know the platfrom, it does seem like its a lot. But, once you know what you are looking at, all of that information starts coming together. The only issue I have had so far was a variant/product issue where variats were loading as their own product rather than under the same product. I reached out to Customer Service and Jansen was the one who responded. We must have worked on this issue for 6+ months together, along with his engineering team. They did not give up until the issue was resolved. There was always constent communication between Jansen, the engineering team, and myself during the process. If any other issues arrise I will be going to Jansen for assistance. I have been assisted by other customer service representatives before but since Jansen has more in-depth knowledge about our Inventory Planner, that I will contact Jansen for any further issues or questions.

Nimara.dk

Mar 04, 2024  on Shopify

Super god service og hurtig respons

STAX.

Dec 19, 2023  on Shopify

I have been using Inventory Planner for more than two years, and I find it to be an incredibly helpful tool. The platform is user-friendly, and there are many online resources available for review, including a YouTube channel. Inventory Planner helps me forecast future demand, monitor inventory KPIs, predict cash flow, and generate various reports. The quality of their online support is exceptional, and Karen is always available to help with any issue. However, as an Australian business, we are unable to receive live support due to the time difference. Overall, I highly recommend this tool as it has helped our business focus on the right areas and move in the right direction.

Grimfrost

Dec 13, 2023  on Shopify

Pretty much the best purchase planning app for Shopify. Have been using for years.

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