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Customer reviews: Inventory Planner by Sage

Reviews (147)

Overall rating
4.5

What Merchants Think

The "Inventory Planner by Sage" is perceived as a valuable tool by many merchants, praised for its robust inventory forecasting and planning capabilities. Nonetheless, users report mixed experiences, highlighting challenges with integration and customer support. While some users highly appreciate the forecasting tools, others find the implementation cumbersome and the platform less adaptable to specific business needs.

Key Strengths

  • Effective inventory forecasting tools that help prevent understocking and overstocking.
  • Seamless integration with platforms like Amazon and robust management of the Amazon FBA Purchase Orders.
  • Feature-rich platform with capabilities to manage inventory KPIs, predict cash flow, and generate comprehensive reports.
  • Support team frequently praised for their responsiveness and resourcefulness.
  • The platform is considered a "Swiss army knife" for inventory functions, offering a wide range of tools for daily use.

Common Concerns

  • Challenges with integration, especially with complex systems involving multiple warehouses and third-party fulfillments.
  • Customer support limitations post initial training period, with no direct call support available.
  • Issues with data syncing, particularly with Shopify, affecting forecast accuracy and analysis.
  • Difficulty in generating accurate forecasts for seasonal products and poor user interface navigation.
  • Pricing concerns, particularly for long-term users facing increasing subscription costs.

Final Thoughts

"Inventory Planner by Sage" is a powerful inventory management tool with substantial benefits for merchants looking to streamline their operations and improve inventory accuracy. However, the mixed reviews suggest the need for improved integration capabilities and more robust customer support. Despite these challenges, the app remains a recommended option for businesses with straightforward inventory needs.

NuSpecies Plant-based Supplements & Herbal Medicine

Jul 07, 2025  on Shopify

We just started using Inventory Planner and are learning the ins and outs of the product. The support team is amazing and are very clear in answering any questions or concerns that we have. Jansen, Hector, Ade and Lavender have been extremely helpful and are very knowledgable about the software program. We know Inventory Planner is going to be a tremendous help in analyzing our inventory. Thank you again!

TÔNN furniture

Apr 25, 2025  on Shopify

We are incredibly happy with Inventory Planner! It saves us a lot of time and ensures that we have the right products in stock at the right time. Fantastic support!

airshop

Apr 21, 2025  on Shopify

Inventory-planner has simplified the complexities of our forecasting and production planning, making it easier to wrangle the many moving parts of our operation. The platform is intuitive, flexible and fast, allowing us to customize and streamline our processes. Most importantly, the team is exceptionally responsive, always ready to assist and provide support when needed.

AMQUA

Apr 21, 2025  on Shopify

I've been using Inventory Planner for a while now, and while the tool itself is powerful and feature-rich, what truly makes it invaluable is the exceptional support team. Honestly, if it weren’t for the amazing help I’ve received—especially from Jansen—I would’ve already switched to another system. Inventory planning can be complex and, at times, incredibly frustrating. Recently, I ran into serious challenges with skewed forecasts caused by limited Shopify data. Jansen didn’t just assist—he saved the day. His expertise, patience, and clear communication turned a situation that had me reaching out to competitors into a moment of relief. The support he gave was better than what I’ve experienced from most paid consultants. If you're considering Inventory Planner, know this: the tool is solid—but what really makes it stand out is the world-class support behind it. And Jansen? He’s the best of the best. Give that man a raise.

HeliDirect

Apr 11, 2025  on Shopify

I’ve been using the software service from this company and have had a truly great experience so far. The customer support has been outstanding, especially from Ade, who has been incredibly helpful, responsive, and professional. It’s rare to find such dedication and care in customer service these days. I highly recommend their service and truly appreciate the excellent support provided. Keep up the great work!

Pets Villa

Apr 10, 2025  on Shopify

We have been using Inventory Planner for a few years now and find it very helpful in managing our inventory and procurement process. The support team is very helpful too.

Origin Mattress Malaysia

Apr 08, 2025  on Shopify

This is a great inventory planning tool that has replaced the manual Excel sheets we previously used. It has significantly reduced the time spent on forecasting and tracking of inventory across a few countries/warehouses The customer success team has also been very responsive and helpful whenever we needed support. :)

Rebecca Udall

Apr 03, 2025  on Shopify

Brilliant software. Helps us to analyse sales data and optimise stock

Lords & Labradors

Apr 02, 2025  on Shopify

We have been using inventory planner for just over 2 years and it has been a game-changer for forecasting, getting us away from massive spreadsheets and having to run numerous reports. The forecasting tools are dynamic with built in filters for seasonal variances, and all replenishments can be tweaked on the fly; but its ability to forecast and help plan is great so you rarely need to! Integrating with all of our systems has meant we have everything we need in one place to save time and quickly made decisions. As with other Sage products, the support from help desk and access to additonal training is great.

Révolution Fermentation France

Mar 27, 2025  on Shopify

I've been using IP for about four years now, and it’s been a game-changer compared to our old spreadsheet-based planning. It’s saved us an incredible amount of time while helping me purchase the right inventory at the right moment. This has significantly reduced out-of-stock issues and optimized our cash flow. For the first few years, I didn’t spend much time on configuration—it worked almost perfectly out of the box. This year, however, we focused on fine-tuning it to better track our costs, and the results have been worth it. The IP support team has been fantastic throughout. I genuinely appreciate this app—it’s easily in my top three Apps my Shopify stores.

SIGNIFICANTSERVICES.COM

Mar 27, 2025  on Shopify

The software is really good and does what you would expect it to do at a high level.

Kurasu

Mar 26, 2025  on Shopify

Karen from the Inventory Planner support team has been very supportive in helping us configure Inventory Planner to our needs.

Astrid & Miyu

Mar 19, 2025  on Shopify

Inventory Planner is a great demand forecasting and stock planning tool. It helped us increase efficiencies, optimise our buys and automate allocations from the warehouse to multiple stores. We have good access to support channels and a quick turnaround for resolving issues. Our customer success manager, Chan, is always there for the team, keen to understand the business needs and look for solutions to meet them.

LNDR AU

Mar 13, 2025  on Shopify

Works well for forecasting!

Campmor

Mar 13, 2025  on Shopify

Inventory Planner has been an absolute game-changer for us at Campmor. It keeps us completely up to date with our inventory and stock POs, making the entire process seamless and so much more efficient. The platform’s forecasting is incredibly accurate, ensuring we stay on top of demand and avoid both overstocking and stockouts. One of the standout features is how intuitive the system is. It gives us clear insights into what needs to be ordered and when, helping us make smarter purchasing decisions. The ability to plan POs directly within the system has saved us so much time and reduced the risk of errors. Overall, Inventory Planner has transformed the way we manage our inventory. It’s reliable, easy to use, and has become an essential tool for keeping our stock in check and our operations running smoothly. Highly recommend!

Essentially Natural

Mar 12, 2025  on Shopify

We've been fans of Inventory Planner for a number of years - it's been a game-changer for managing stock and keeping our inventory on point. But special thanks are due today for the top-notch support from Nathan - thank you for your swift (literally, seconds...) and friendly assistance!

William Wood EU

Mar 12, 2025  on Shopify

Great app. Great software. Have been using for nearly a year now and any issues I have ever had they have gone out of their way to help with. Jasper on the support team made sure engineers knew I needed an urgent fix, and it was done within the hour. Great service

wox.gr

Mar 11, 2025  on Shopify

Professional top level app with Top support. All we need is here. We use this app the last 3 years.

Maebe

Mar 05, 2025  on Shopify

Nathan from IP has been super helpful. He’s always quick to respond to my emails and takes the time to explain things clearly. I’m new to IP, and he’s made the whole process really easy and straightforward.

Cool Crutches

Feb 27, 2025  on Shopify

Very helpful advice from Nathan, totally understood the assignment and executed with aplomb!!

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